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About us
Please DO NOT USE the Message Center! Angie's List does not notify us of messages! The best way to reach us is by PHONE: 508-660-0100. Our auto body shop offers collision damage repair, auto insurance claims assistance and paintless dent removal.
Business highlights
35 years of experience
Services we offer
Please contact us by phone with questions or requests: 508-660-0100. Auto Appraisals. Auto Body Work. Auto Glass & Mirrors. Auto Painting. Bodywork. Buffing & Polishing. Paint - Auto. Sheet Metal Repair.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.034 Reviews
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Showing 1-25 of 34 reviews
Stefan J.
Aug 2020
Fender repair
Response from DBA Auto Body Inc
"Thank you very much for taking the time to post a review of our work on Angie's List. We appreciate your business!"
Robert M.
Nov 2018
If you are particular that all aspects of your vehicle's repair are completed properly and on time, don't hesitate to use DBA Auto Body, Walpole. We were especially pleased that the color match was done perfectly. The owner is intelligent, honest and a perfectionist. He will answer all of your questions thoroughly as well as carefully explain what needs to be done. We are in our 60's and have had the experience to know quality work when we see it.
Response from DBA Auto Body Inc
"At DBA Auto Body we always do our best to explain the details of the work with our customers and we thank you for noticing! It is very important to us to make sure customers understand what is happening with their vehicle and to be here to help them with the process. Thank you very much for your review. We very much appreciate your business."
Steve B.
Apr 2018
Perfectly . Everyone was a professional and they minimized my cost and time.
Response from DBA Auto Body Inc
"We appreciate your feedback and thank you for taking the time to write a review for us on Angie's list."
Matt L.
Mar 2018
Came out better than expected - they were very fair to conservative in setting my expectations, which I appreciate
Response from DBA Auto Body Inc
"Dear Customer, Thank you for your review and we are happy to know you were pleased with our work. Reviews are so important for potential customers who don't know where to go for auto body work. All shops are not created equal and insurance companies give out a extensive list of shops to choose from. We know that reviews help new customers find us and for that we are grateful."
Steven R.
Feb 2018
When I see a business getting 5 stars from literally every customer I'm a little skeptical. However in DBA's case they do indeed deserve 5 stars in every category. Of course, the work done was fantastic and looks as good as new. But more importantly, working with Dona and Jon made the process a breeze. They dealt with the other party's insurance company directly and even arranged a car rental for us. In short, they took care of everything. And the work was done a week before we expected it. Thanks so much, Dona and Jon!
Response from DBA Auto Body Inc
"Thank you for your kind review! We appreciate our customers very much and we are so fortunate to have had the opportunity to help you with your auto damage claim."
Nancy N.
Jan 2018
It could not have gone smoother. DBA worked with the third-party's insurance company as soon as I put them in touch, collected all the money for the doors from them. Initially, DBA tried to fix the doors. They were not fixable so they had to be replaced, which of course cost more and caused delays. I never had to deal with the insurance company re: the change in scope or anything. Then, I paid for the door mirror myself, without any complications.
Response from DBA Auto Body Inc
"Thank you for helping other people to find us by sharing your experience and Thank you very much for your business."
Samantha M.
Oct 2017
He was very good. He showed us how to save a few bucks from repairs that the insurance covered. He was able to make it look brand new and we almost didn't have to pay the deductible because of some of the advice he gave us. He bent over backwards to get us in. Very professional, very helpful, explained things very clearly. He worked directly with the insurance company. The car looked new.
Response from DBA Auto Body Inc
"Thank you for rating us on Angie's List!"
Oscar N.
May 2017
They complete the repair, looks great. Will use them again. Job was done right and on time
Response from DBA Auto Body Inc
"Thank you for taking the time to write a review on Angie's List! We appreciate it very much!"
Colin B.
Apr 2017
They did a great job.
Response from DBA Auto Body Inc
"We appreciate your feedback and thank you for taking the time to rate us on Angie's list."
Bryan P.
Dec 2016
Jon, Donna and the entire team at DBA were excellent!! I do not typically post reviews but this was one of my better customer service experiences in a long time. I stopped by a couple other local shops and with my initial interaction with both I knew I did not want them doing any work for me luckily I then found DBA. The entire team at DBA were very helpful and at the end of the project my truck is back 100% and they made the entire process as painless as possible. I would urge anyone who needs any type of Auto Body repairs to make sure to use DBA.
Response from DBA Auto Body Inc
"Thank you very much for your review. We meet a good number of new customers who have been to other auto body shops. They tell us they felt like the employees there didn't care about earning their business and they didn't take the time to figure out how they could help. WE CARE and try very hard to ensure that any interaction with a new customer will result in a customer for LIFE. We take pride in the work we do and when we read a review like yours we know we are succeeding! Thank you again!"
Frederick S.
Oct 2016
Excellent service and workmanship. Can't tell that the car was damaged in any way after DBA completed their work. The owner, Jon, was excellent explaining the process for fixing the car and breaking down the costs involved. Would definitely use DBA again and recommend them highly.
Response from DBA Auto Body Inc
"We appreciate your business and sincerely thank you for taking the time to write a review!"
Donald K.
Sep 2016
Excellent work
Response from DBA Auto Body Inc
"Thank you for taking the time to rate us on Angie's List!"
Charles B.
Jul 2016
unknown
Response from DBA Auto Body Inc
"Thank you very much. We appreciate your feedback."
Ryan L.
Jun 2016
This auto-body shop is exceptional. The owner, John, is a pleasure to work with and is extremely meticulous in ensuring the job is done perfectly. He is honest, empathetic, and genuinely committed to providing great customer service. Getting into an accident or scratching up your car can be a real pain and inconvenience, but knowing I have a reliable and trustworthy auto body shop to go relieves a lot of that stress. Also, the office manager, Donna, is exceptional too. I was totally uninformed on how the auto insurance/appraisal process worked after my first accident. Donna took her time on the phone with me to explain how the process worked and shared great tips as well. She was immensely helpful! DBA Auto Body has worked on our cars four times in the last two years and each time I was impressed by the workmanship, customer service and work ethic. Cannot recommend them enough!
Response from DBA Auto Body Inc
"Thank you for your review! We appreciate all the details and time you spent to explain your experience here!"
Pamela D.
Mar 2016
I contacted DBA Auto body after finding them on Angie's List. Our car was involved in a minor accident on icy roads. My phone call was answered promptly and I was invited to drive right down to their shop for an estimate. Dona greeted me and we did an extensive walk around and estimate evaluation for the car. Besides the accident damage to the right front bumper, I had some repair work I wanted done (extensive scratches, wear and tear, dented rear door, etc) that were not an insurance claim. Dona walked me through the whole process explaining my options for used or new parts for the out of pocket expense piece. DBA also worked directly with my insurance company so additional appraisals and payments for the covered portion of the work would be efficiently handled with a minimum of delay. She provided me with a detailed estimate and photos which I was able to submit to my insurer before they even got their own appraiser out to look at the car.
 I found Dona to be very knowledgeable and able to explain, to a layman, all the parts and details involved in the repairs that would be needed. They were able to schedule the work to begin in a reasonable timeframe.Â
While the car was undergoing repairs, John, the owner, noticed a dent that I had missed that would affect the overall esthetics of the car if not repaired. I was called and we discussed the pros and cons of repairing a 5 year old car, and I was given a very reasonable estimate for the work and paint job that would be required to repair the additional work. I decided to proceed with the additional work.
The car was in the shop for close to 3 weeks. This time included having the insurer's appraisers come back out and time required to order the parts needed. Though this seems like a long time, especially to my son who drives the vehicle, the wait was well worth it. The car looks like it just came off the showroom floor! The paint job is unbelievable, perfectly blended and no sign of "orange peel" consistency anywhere. True craftsmanship and pride of work that you don't find much of anymore. They even vacuumed out the interior before we picked the vehicle up, no mean feat since we have dogs.
 This company provided excellent customer service throughout the entire experience. They informed me of costs and options throughout the process. On the Friday that we went to pick up the car, they stayed on the job until 5:30 pm to get the car ready for my son. His expression when he saw the car was the best expression of customer happiness and satisfaction that I have ever seen!
I would definitely recommend DBA Auto Body to anyone considering having body work done on their vehicle. They are a local gem that I hope is around for years to come!
 I found Dona to be very knowledgeable and able to explain, to a layman, all the parts and details involved in the repairs that would be needed. They were able to schedule the work to begin in a reasonable timeframe.Â
While the car was undergoing repairs, John, the owner, noticed a dent that I had missed that would affect the overall esthetics of the car if not repaired. I was called and we discussed the pros and cons of repairing a 5 year old car, and I was given a very reasonable estimate for the work and paint job that would be required to repair the additional work. I decided to proceed with the additional work.
The car was in the shop for close to 3 weeks. This time included having the insurer's appraisers come back out and time required to order the parts needed. Though this seems like a long time, especially to my son who drives the vehicle, the wait was well worth it. The car looks like it just came off the showroom floor! The paint job is unbelievable, perfectly blended and no sign of "orange peel" consistency anywhere. True craftsmanship and pride of work that you don't find much of anymore. They even vacuumed out the interior before we picked the vehicle up, no mean feat since we have dogs.
 This company provided excellent customer service throughout the entire experience. They informed me of costs and options throughout the process. On the Friday that we went to pick up the car, they stayed on the job until 5:30 pm to get the car ready for my son. His expression when he saw the car was the best expression of customer happiness and satisfaction that I have ever seen!
I would definitely recommend DBA Auto Body to anyone considering having body work done on their vehicle. They are a local gem that I hope is around for years to come!
Response from DBA Auto Body Inc
"We are so happy to hear how pleased you are with your auto body work. It made our day to read such a complimentary and extensive review! Thank you very much!"
Susan B.
Dec 2015
Excellent telephone conversation explaining company and the whole process of the car repair.
Response from DBA Auto Body Inc
"We sincerely appreciate your review and feel very grateful to have customers, like yourself, who appreciate our work. We do always take time to explain the insurance process to our customers. It is such a difficult process to navigate, especially if you've never filed a claim before. Thank you for noticing and appreciating us for doing that and thank you so much for taking the time to write an online review."
GINA C.
Sep 2015
Recently, I had my infinity g35x repaired after a rear end collision. Both Dona and Maryann in the office were very friendly and helpful. They took care of the insurance claims and my car rental. Thanks to Jon, the owner, and the men that work with him my car looked great when I got it back. The color match and repair were perfect! I would absolutely recommend Jon and DBA auto body.
More recently, I accidentally dropped my mother's diamond earring into a hole in the center console of my car. After several unsuccessful attempts at trying to recover the earring I called Jon in a bit of a panic. He said to bring the car right in. He and his men removed the entire center console of the car and after an hour of searching found the diamond buried in a slit in the carpet under a vent! I can't tell you how grateful I was for Jon's persistence. I was afraid the earring was gone for good. When they were finished Jon would not accept payment for their work. Incredibly kind. Thank you!!! Read less
More recently, I accidentally dropped my mother's diamond earring into a hole in the center console of my car. After several unsuccessful attempts at trying to recover the earring I called Jon in a bit of a panic. He said to bring the car right in. He and his men removed the entire center console of the car and after an hour of searching found the diamond buried in a slit in the carpet under a vent! I can't tell you how grateful I was for Jon's persistence. I was afraid the earring was gone for good. When they were finished Jon would not accept payment for their work. Incredibly kind. Thank you!!! Read less
Response from DBA Auto Body Inc
"Trying to find a missing earring is not an easy task, but luckily we were able to achieve the goal for you! We were happy to help. Thank you for your loyalty as a customer and we truly appreciate your review."
Randall C.
Aug 2015
Jon and his team are very professional and friendly and know what they're doing. Jon gave me a detailed explanation up front of the work to be done and how it would be done. Upon completion it looked like a new car again. The quality of the repair work was flawless. Absolutely no sign that there was ever any damage to the car. Car was completed on time as promised. This was a very positive experience that exceeded my expectations and I would highly recommend DBA to anyone that needs body work.
Response from DBA Auto Body Inc
"Thank you very much for the positive feedback. We are glad that we exceeded expectations as that is what we strive to accomplish. Thank you for choosing DBA Auto Body for your repair and taking the time to give us a review."
Marianne P.
Apr 2015
I was hit by another car in February during one of those horrible storms and the front left bumper was damaged. Once I got the appraisal from the insurance company, I called Jon at DBA. He gave me a date to bring my car in. It took couple of weeks because there was more damage underneath that the appraiser wasn't able to see. Jon kept me up to date on progress and even called me around 5 pm to let me know that they hadn't been able to finish the work that day but would finish it on Monday. The car looks terrific - you would never know there had been a collision. Jon is always friendly and good to work with.
Response from DBA Auto Body Inc
"We are so happy to hear that you were pleased with your experience at DBA Auto Body. Our first priority is always ensuring that our customers receive a quality repair and, in the end, that they are 100% happy. Your positive online review means so much to us. Thank you!"
Edwin C.
Feb 2015
Very well . DBA Auto Body Inc. took care of everything . I went there , explained the problem & Jon took care of the rest. We set up a time , he arranged a rental car, spoke with the insurance companies , made the repairs & returned the rental car. The job come out very good . Looks like a new car.
Response from DBA Auto Body Inc
"Thank you so much for taking the time to write about your experience at our body shop. We work very hard and it means a great deal to us when, at the end of the day, we know our customers are happy."
Jennifer C.
Jan 2015
I just picked up my 2011 Prius from DBA Auto Body Inc and I am beyond pleased with their work! You could not tell that there had ever been any damage- all the paint and parts matched perfectly. And when I climbed into my car I realized that they had completely cleaned and vacuumed the inside too! I have a long commute, often eating in my car, and have a rather furry dog. The car looked brand new, inside and out!
From the first time I spoke to Jon I could tell that choosing DBA was the right decision. When I dropped off my car, he explained that the work itself wouldn't take that long. First, they had to order parts. The insurance company would pay for non-toyota parts. He would have to order those, and if he wasn't satisfied with their fit, he'd have to have someone from the insurance company come over to see that the fit of that part wasn't acceptable and approve ordering the official Toyota part. DBA doesn't get compensated for the time this takes, but that's what it takes to achieve such fantastic results.
Everyone I interacted with was friendly and just fantastic. I cant recommend DBA enough!
From the first time I spoke to Jon I could tell that choosing DBA was the right decision. When I dropped off my car, he explained that the work itself wouldn't take that long. First, they had to order parts. The insurance company would pay for non-toyota parts. He would have to order those, and if he wasn't satisfied with their fit, he'd have to have someone from the insurance company come over to see that the fit of that part wasn't acceptable and approve ordering the official Toyota part. DBA doesn't get compensated for the time this takes, but that's what it takes to achieve such fantastic results.
Everyone I interacted with was friendly and just fantastic. I cant recommend DBA enough!
Response from DBA Auto Body Inc
"We are so happy to hear that you were pleased with your experience at DBA Auto Body. We try very hard to set ourselves apart from our competitors by focusing on honesty and true caring. Our number one priority is ensuring that our customers receive a quality repair and get their cars back on the road in a timely manner and looking great! Thank you!"
Rena V.
Jan 2015
First time using them and they now have a customer for life! They were honest in their assessment of the damages, actual costs came in below their estimate (and they told me!). They told me the car would be ready in 3-4 days and it was ready in 3.
Response from DBA Auto Body Inc
"We sincerely appreciate your review and feel very grateful to have customers, like yourself, who are 100% satisfied. At DBA Auto Body, we are committed to ensuring that the quality of our work consistently helps us to earn repeat business or referrals from former customers who share their experience and encourage their friends to also come here. Thank you for placing your trust in us and for helping us to spread the word!!"
Po S.
Dec 2014
unknown
Response from DBA Auto Body Inc
"Thank you for taking the time to review our work on Angie's List. Your review helps other potential customers find us and we truly appreciate it!!"
George B.
Nov 2014
I highly recommend these guys. They have years of experience and still get excited about their work to make it great. Unlike the first two shops I talked to that were rude to me because I wanted to fix an older car (that I bought new and has been super reliable for me) these guys understood how I felt and took the time to discuss the pros and cons of fixing it so I felt confident we were on the same page. I told them my goal was to go one more 100K with the car and they took me seriously. They gave me estimates and stuck to them, and the same for the schedule. It was fun waiting to see what they did, and with the detailing (came with the job) the car looks like it is new.
If I ever need work done again, I'll go back to them.
If I ever need work done again, I'll go back to them.
Response from DBA Auto Body Inc
"Thank you for noticing that we DO get excited about our work and, if it's important to you to fix your car and keep it for a long time, then it's important to us to figure out a way help you do that. We were sorry to learn that other shops were rude to you. That type of behavior reflects badly on our industry, which is FIRST and foremost about customer service. We value each and every person who walks through our doors and it is always our ultimate goal to "create a customer for life". We are committed to always doing our best and ensuring that people, like yourself, will remember us. In addition to auto body and auto collision repair, we do offer complete auto detailing and paintless dent removal as a separate services should you need either of those in the future. Thank you again for your business and for taking the time to review us on Angie's List."
John B.
Oct 2014
Jon Bainbridge and Dona at DBA Auto Body are wonderful to work with. My car was done within the estimated time frame and the quality of the work was excellent. I was only responsible for the Insurance deductible of $500 as the cost of the work did not exceed the insurance payment less the deductible. The damage was completely repaired and the paint was matched perfectly. I'd highly recommend DBA Auto Body in East Walpole MA to anyone wanting prompt, high quality service.
Response from DBA Auto Body Inc
"We sincerely appreciate your review and feel very grateful to have customers, like yourself, who appreciate our work. We try very hard to ensure that all customers are 100% happy. It is so important to go to a body shop that warranties their own work. These days auto insurers are suggesting that customers take their cars to certain shops because then the insurance company will also warranty the work. The truth is, if something goes wrong and the shop they referred you to either can't or won't make it right, then your insurance company will be asking you to take it to "yet another shop" to get your concern fixed. You should always go where you or your friends know the reputation and the work. We are committed to ensuring that the quality of our work consistently helps us to earn return business or referrals from former customers who share their experience and encourage their friends to also come here. At the end of the day, this is truly our reward!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
DBA Auto Body Inc is currently rated 5.0 overall out of 5.
DBA Auto Body Inc accepts the following forms of payment: CreditCard
Yes, DBA Auto Body Inc offers free project estimates.
No, DBA Auto Body Inc does not offer eco-friendly accreditations.
No, DBA Auto Body Inc does not offer a senior discount.
No, DBA Auto Body Inc does not offer emergency services.
No, DBA Auto Body Inc does not offer warranties.