Manuel Labor Inc
About us
Honest, reasonable, and professional. Great prices .
Business highlights
Services we offer
Everything with a house. Log homes, Roofing, additions. Custom homes, bathrooms, building and repairs., decks, dry wall, kitchens, siding, windows
Number of Stars | Image of Distribution | Number of Ratings |
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83% | ||
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17% | ||
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I was not pleased with the quality of work; there were too many problems that occurred during the project and problems found after they completed the bathroom.
Specifically:
- -During demolition they cracked through the wall on other side of bathroom in 4 places. Two of the 4 were recently discovered (behind refrigerator and inside a closet). The 2 they were aware of were not adequately repaired.
- -Tiling was messy. Large wall tiles were not flat to wall and some needed to be removed and replaced. Caulking was discolored within months (not sure why). Several edging tiles noted to be broken after they had finished job. During tiling the wet cutting was done inside and water leaked into laundry room below, needed to replace ceiling tiles. Contractor countered the tiling did not go well because the tiles were bowed. I admit the tiles were bowed; however, I would have expected the person doing the work would notice that while tiling.
- -Dirt, dust not well contained during project. Water from grouting dumped outside on my driveway --- still discolored from discard. After project completed and when I was replacing the damaged ceiling tiles, there was a lot of debris that had fallen on top of ceiling tiles below. It was a mess.
-Toilet had clogged during project and plumber found grout had been dumped into toilet. Contractor denied throwing grout or water from grouting into toilet; however, I saw the grout, as did the plumber. -
-Painter showed up with no equipment; I supplied him with rollers, etc. He didn't prep wall appropriately and paint peeled off in huge sheets. They did remove the paint and re-paint; however, some areas the old paint hadn't been removed and I had to repaint in spots.
-Medication cabinet not properly installed. It was flush to the frame so the brackets for the shelves would not go in. I had to have the cabinet removed, frame cut down and cabinet re-installed. This also required additional painting, which had peeled off when cabinet removed. I never notified contractor about this.
-Repeatedly asked to have tub covered while work being done. Would cover for a bit, then not. Noted tools and debris in my new tub while they were working. After they were gone did note a scratch in tub.
"At Manuel Labor, Inc. We hold to a very high work ethic and strive for 100 % customer satisfaction. In regards to this particular project, we responded to the homeowners every request and complaint. The homeowner left several post-it notes daily. We addressed each and every note and made sure to ask if the homeowner, [removed member name], was content and happy with the adjustments before we left at the completion of the project. Also, the homeowner had purchased tile that had a slight bow in it which was brought to her attention. The homeowner tried to rectify the matter with the manufacturer, in turn, the manufacturer sent another box of tile. We worked with it the best we could, resetting several pieces to get the best overall finish with a defective product. In addition, the house is a much older home, with walls not being square or plumb. We did the best we could to take the "curse" out of it during the construction process. Unfortunately, the homeowner had unrealistically high expectations. We were lead to believe she was content. If we were notified of problems that had been discovered after completion, we would of addressed them. We strongly believe we did our best for [removed member name] and in a professional manner."
The project went very well. The crew was here from start to finishing the last detail. I can't say enough good things. The work went smoothly, they were professional and the quality of the work was great. Manny was in touch with me through out the project and consistently wanted to know if I was happy with the work and if I had any questions about the next step.
My family room project went very well and I would highly recommend Manuel Labor. I will be having Manny and his crew come back for a bathroom addition next.
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