Jordan's Furniture

Mattresses, Furniture - Sales

About us

Our enormous 750,000-square foot warehouse facility and office complex in East Taunton, MA processes thousands of customer orders for quality designer furniture each week.

Business highlights

107 years of trusted experience

Services we offer

Quality Designer Furniture


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
100%
2
0%
1
0%


Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Showing 1-1 of 1 reviews

Jean C.
08/2012
3.0
mattresses
  + -1 more
At the delivery the delivery men could not have been nicer very professional. extremely efficient...they were held up though by Jordan's Customer service. When the men tried to explain the fact that we had only one correct box spring and one"foundation" which was incorrect from my end of listening to the multiple conversations with Customer Service it sounded like Customer Service was having a problem with terminology and didn't understand the difference between a box spring and a foundation. This was very frustrating. They did arrange however a time in one week to have the correct foundation delivered. But after sleeping on this bed and after finding the discrepancy in the length we were underwhelmed with the product and distrustful with the description of the mattress. I wrote to the Customer Service regarding my concerns and asked for a refund. They were very responsive and arranged for a pickup of the mattress and a refund.
Description of Work: We compared 2 or 3 mattresses in Jordan's Sleep Lab and decided on a Sealy Posturepedic King bed with split box springs. This was a firm with Eurotop. Just for info sake want to say that in Europe there is no such thing as a soft top on any bed.The bed was delivered and set up but in the middle of the set up we noticed that one of the box springs was a board foundation not a box spring...the covering matched but it was obvious to everyone that one of the splits was incorrect. When my husband and I slept on it we noticed that our feet were hanging off the end, I'm 5' 11" my husband 5' 10". Prior to this we had been sleeping on a Queen which is 80" length (funny our feet never hit the bottom of our Queen bed) which is what the King is supposed to be...so we measured the King at 78 1/2. We noted in the paperwork that the very small print states that there should be up to a 2" tolerance from the manufacturer...which we take to mean it could be up to 2" shorter or 2" longer!!! ??? Really?? So we are wondering then if the box springs are exactly the same length as the mattress(and they were. they fit perfectly they measured 78 1/2" too) then is that how they are manufactured 1 1/2" shorter?...when their written mattress info states that standard King's length is 80" but there was that small print which suggests your mattress could be smaller or larger by 2" Hmmm?Then there was the mattress itself soft like, not a marshmallow but a bowl of whipped cream!! No support at all and in fact I question if it was the same bed we tried in the Sleep Lab. We had been told that we should give the mattress 30 days before we decided to return it so we could get used to it. We awakened in the middle of the night was such severe back aches...no mattress should do that ever!!! If we had waited we both would have been crippled. We stopped sleeping in the bed and returned to our old bed and got a full nights sleep.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$1,591

    Contact information

    450 Revolutionary Drive, East Taunton, MA 02718

    www.jordans.com

    Service hours

    Sunday:
    Closed
    Monday:
    Closed
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 6:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Mattresses,
    Furniture - Sales

    FAQ

    Jordan's Furniture is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: Closed

    Tuesday: 10:00 AM - 6:00 PM

    Wednesday: 10:00 AM - 6:00 PM

    Thursday: 10:00 AM - 6:00 PM

    Friday: 10:00 AM - 6:00 PM

    Saturday: 10:00 AM - 6:00 PM

    Jordan's Furniture accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Jordan's Furniture does not offer free project estimates.
    No, Jordan's Furniture does not offer eco-friendly accreditations.
    No, Jordan's Furniture does not offer a senior discount.
    No, Jordan's Furniture does not offer emergency services.
    No, Jordan's Furniture does not offer warranties.
    Jordan's Furniture offers the following services: Quality Designer Furniture

    Contact information

    450 Revolutionary Drive, East Taunton, MA 02718

    www.jordans.com

    Service hours

    Sunday:
    Closed
    Monday:
    Closed
    Tuesday:
    10:00 AM - 6:00 PM
    Wednesday:
    10:00 AM - 6:00 PM
    Thursday:
    10:00 AM - 6:00 PM
    Friday:
    10:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 6:00 PM