Augustine's Home Improvement

"Shame on you Mr. Keane! When you and Augustine met to sign the contract, you only paid 1/2 of the deposit. You told Augustine, who is a trusting person, that "you would pay the other 1/2 of the deposit once you received some money from the sale of a property". Augustine did not CASH your check, he deposited it in the business account in order to buy Azek, which is very expensive, for YOUR two decks. He even had the Azek delivered to you even though he still had not received the other 1/2 of the deposit that you had told him you would be giving to him so that he and his crew could start your decks. You then told Augustine that you wanted to have steel railings on the lower, ground-level deck now. In the unfulfilled contract, you stated that there would NOT be railings on the ground-level deck. You then penciled the railings in at the bottom of the job description. This costs more money and needs an amended contract, obviously. Was he supposed to throw in a deck worth of steel railings and labor for free? You also forgot to mention that in your original post on Nextdoor.com, you posted the full name and full address of ME, his secretary. I live on a posted, private, dead end with my Autistic son and it is the only house on the street. I have had 3 different trucks with 3 different men pull up to my front yard, sit there for 5-10 minutes, then pull into my driveway to turn around. I now lock my doors, which I have never had to do in the 33 years that I have lived here. My husband works and lives off Cape, so it is usually just my Son and I. Nextdoor.com took this totally out-of-line post that you posted down, and all of the nasty comments that we received after your lies, breach of contract, and ranting about Augustine taking your money. You NEVER paid him the other half of the deposit due because of the additional work and charge or whatever bogus reason you have for that. He did not CASH your check. He deposited it into the business account, then went and bought ALL of the Azek for your 2 decks, as stated. You cannot cash a check made out to a business and why would he carry around large sums of money to buy your Azek? You then penciled in on the contract that you wanted steel railings on the lower deck now. Did you think that you should not have to pay for this additional material and labor? You lied, slandered, endangered my son and me, and NEVER fulfilled your part of the contract. You also stated that I was Augustine g.f.!! I have been married to the same man for 35 years!! Thank God that Nextdoor.com realized what you are and removed your untrue, scathing and litigious post that put my Son and me in danger. Augustine took this to his lawyer immediately. He was told to have his secretary call the police and that he MUST sue this man for the defamation of his character, business, and everything else mentioned in this rebuttal. I have still not received the court papers that you posted you filed. You will receive ours shortly. It is people like you that make the world a more difficult and scary place even when someone goes out of their way to please someone that did not keep his word. We have to pay the lawyer to notify HomeAdvisor legal team in CO to remove all of your twisted lies and report you to the BBB. I printed out the first post on Nextdoor with my full name and address on it, so do not try and tell people that you did not attack the business and that I, lie, mislead other members of all of the sites, BBB, and even the business website and endanger my Son and I. Also, I noticed that you changed the original post right here on your "updated" post. I am in the office 7 days a week. You have my #, as we have spoken before. I answer all calls and emails within 24 hours and give any messages that I, the secretary, receive to Augustine. Why did I not hear from you? What type of person does this Happy Holidays to you and yours."

"Thank you very much for taking the time to post a review. It's our pleasure and what we strive to do for all of our clients."

"What is really "egregious" is that someone who lost this breach of contract case twice, once in the Barnstable District Court and once in the Boston District Court, and used Augustine to get plans, permits, and a free, 60K government grant for addition for two grown "children", puts a bad review on his H.A. account. You and your wife were jumping for joy, hugging and crying happily after Augustine, an engineer and our architect had even removed the tree where the addition was to start that Monday, permits in place through his hard work, and paid for lumber to be delivered Monday, employees scheduled, and you go in the town hall the Friday before and pull the permits that Augustine went to the meetings for, filled out and paid for with NO notice! Perhaps this unappreciative, backstabbing is why the first contractor quit. He saw a scam coming and moved on. This cost Augustine so much time, money, and work that you had enough left over to buy a Mercedes for yourselves with a govt. grant that he did the work for you, signed the building contract with you, and spent hours with you, your wife, and our architect, while the entire time you were making a daily list of lies that the courts saw right through. You going so far as putting a 1"x1" square on the full set of plans drawn for you without even using a ruler. It looked like a child drew uneven, definitely not useable on plans, and tried to tell a court of law that our architect put that on to the addition that was already on the full set of plans!! Augustine, being the really good, honest, and kind man that he is, still gave you EVERY penny back, the plans and permits even as you tried to lie to two different courts. You had enough money left over after moving on to the THIRD contractor and all that Augustine did ahead for this contractor that you and your wife got yourselves a new Mercedes!!! I hope that you do not believe in Karma, Christianity, or Heaven and ****. If you both do, you have got some serious problems. Shame on you both!!"

"Thank you very much for your kind review. You were a pleasure to work for. We are available for any home needs that you have in the future. Happy Holidays!"

"Thank you very much for your review Ray, it was a pleasure meeting you. We hope that you have a wonderful holiday season and a happy, healthy New Year filled with lots of joy and laughter with family and friends. Best Wishes, Augustine and Staff"

"The homeowner in this review has not even used his real name, to begin with. His name is Dennis and his wife name is Dianne. These people had a roofing company start to build an addition with no proper surveys, and no permits and they started to build beyond the required setback so the town put a stop order on the job that THEY had started illegally. This started last year and took so long to even start the actual job, as the town was extremely unhappy about them trying to do this illegally. We were called in to try to fix the legal and building mess with the town. We had to have MY surveyor fix the setbacks from the street to make it legal. We had to get the town to agree upon a variance based on our new survey. My engineer and I had to attend several meetings and a hearing with the clients at the town meeting. This cost me months of leg work and fees that I never even charged the clients for. During this long process to get the town to even consider allowing them to restart this job based on my good standing with the town officials, got them the variance. As anyone knows, dealing with illegalities by residents is a long and hard process to fix. We made it happen for them. How can this possibly be even remotely considered bad customer service? We were on this job consistently and had to deal with being able to get into the home due to their two pit bulls. We had to call in advance EVERY time we needed access to the home. This included calling for every contractor that set foot on the property. This further lengthened the completion of this job. The job is finished with absolutely no complaints about our quality work, Please note that there are NO complaints about the quality, however, they give me a 2.5 rating. They received their certificate of occupancy six weeks ago and have kept putting me off, telling me the "check was in the mail" and not responding to my calls or the certified letter that they signed. My foreman was on this job from the beginning to the end. Dennis, Dianne, my foreman, and I talked almost daily and I was supervising because they were so difficult to deal with. Every subcontractor complained to me about having to even go to this job. I even paid one subcontractor out of my pocket so as not to lose him in the future. The clients were not even charged for this. I paid for all the subcontractor permits out of my pocket just to keep the job moving. All of this work was free for them and costly for me. The clients were erratic, hard to deal with, and very unpredictable. Trying to collect money from these people was an issue from day one. We even adjusted the deposit to accommodate their finances. In doing so, we had a bounced check and many meetings to receive the next installment and there was always a reason why they could not pay it. Every conversation, text message, document, COPY of his deed (not the original), and many pictures taken daily have been kept. Even one text stated, "wait until it's time to get paid". The contract states that payment is due upon completion. That never happened even though the work was impeccable. We fixed their attempts to do this without the town knowledge and fixed the incorrect issues from their first contractor who did not get permits or surveys. This all cost more unforeseen expenses and time to backtrack and do it right by the codes and quality. We could not keep paying my contractors and materials without the appropriate, timely payments due."

"Thank you very much for your kind review, Dave. It was a pleasure working for you. If you ever need further assistance, don't hesitate to call. We hope that you are enjoying the holiday season and that the New Years is a happy, healthy year filled with lots of laughter with family and friends. Regards, Augustine and Staff."

"We contacted Dig Safe and they came before we started doing any work on this project. We would never do any work that required digging, especially with heavy equipment, without verifying the work with dig safe. It did take longer because we repaired anything that was damaged due to the incorrect information we received from Dig Safe at no charge, of course. We wish that Nadir had contacted Dig Safe like we did......we were also very upset. In so far as any problems Nadir said that he had with the work, we give a one year warranty and wish that he had called us so that we could look at what he's stating and have had the opportunity to at least see it and fix it if necessary. We had several professionals on the job site because they all specialized in the different parts of the work that was requested. Nadir did not call us to look at the issues he's stating or make the final payment. After reading his review, not hearing from him and the issue with dig safe, we did not pursue the final payment. We wish that he had called us to give us the chance to at least look at the issues he's saying he had. We back our work 100% as can be seen by our other reviews."

"The customer neglected to tell me that there were bee hives around the work that needed to be done. The employees found this out when they got into the work. The employee that walked away from the job was allergic to bee stings. The other employee was understandably upset, as this was a two person job. The job would have taken another day after the bees were addressed by the homeowner. I do not know what "but the job was appraised" means."