New look Refinishing Co.

Excellent service. Owner Mark came out to view the project and make a detailed estimate. His sharp eye noticed things that I was going to ask about before I could. Estimate was reasonably priced. Damien came out to complete the work over two days. On the second day I asked him to redo a small repair that was more visible than I would have liked. It was invisible by the end of it!

why didn’t i do this years ago?!? This company/ services exceeded my expectations. We have an older home and had awful mint green and black tiles all over our bathroom (not just in the shower... every wall). The tiles themselves were in great shape so ripping them out just didn’t seem efficient. It’s like a new bathroom! Without all the mess and headache of demo. And for a fraction of the price. Looks amazing couldn’t be happier. New look Refinishing came out the same day, and gave me a very competitive quote then had the job done in 1 day.

Excellent!

The tech worker Tim come on time, work so hard so professional, we can said enough about what great job he did, so we ask the company to do an other tub. Our house is 1896 Brownstone house located Bay Bay Boston, we keep all of original details in the building, one of the bathroom tub we used two different refinishing companies to do the job, it was ok, last week 3-22-2018, we let New Look refinishing company to do the tub again, we can believe it was totally different resort was before, it is so beautiful, we call the schedule person want to do the other which is in the master bedroom one. We all ready tell our friends and neighbors to refer them if you want the old bath tub sink done have to call the New looking refinishing company. This company really do the job professional.

Owner responded quickly and job date was set up right away. Tech was told about drips, smears, and cracks left behind from first day on the job. I was told it could be fixed, however, when he tried to fix the problem areas he made it worse. It was a lot of money to spend for a job that wasn't perfect.

Mark was great with the explanation of how it would look and how it would go due to the age of the bath and tiles. The description was on point and there were no surprises. They showed up on time and did a great job! I also like the fact that they guarantee their work for 2 years and leave a small touch up bottle if you chip anything. I would definitely use them again!

Excellent. I emailed, received a phone call and had an appointment within 5 days to have it done. I made arrangements to leave a check for the services when the tech arrived.

The 50 year old tub came out like new, the technician was very meticulous and professional, and the entire process from making the appointment to having the job completed went off without a hitch. I would certainly recommend them and use them again.

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Prompt response to my questions prior to having job done, polite. Matt (technician) did an excellent job - polite. Answered all concerns, provided written care instructions & touch up kit too. Previous company never told or provided information!

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The job went flawlessly and was completed perfectly. Mark came out and examined work to be done and gave an estimate. Dates for work were set. Timmy arrived exactly on time, worked the entire time and the finished product is startling! !! It all looks better than new. I would recommend New Look Refinishing. ..to absolutely everyone needing this service and I will certainly have them work for me again.

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The service was good. They came out quickly and did a great job. I've had no issues since the refinish. They also finished the job quickly which I appreciated.

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I am very happy with the work that Mark and NLR did for me. Our bathroom had ugly pink wall tiles. We just moved into this home and there is a list of things we need to do. A complete remodel of the bath room was not in the budget. But something had to be done with the bathroom. Mark solved our problem. He refinished the pink tiles to a nice bright white. We updated the vanity and painted the walls. It looks great. I don't cringe when walking into the bathroom any longer. This is a great solution for those who don't have the budget for an full bath remodel. I would highly recommend.

Sanded tub down and sprayed with new finish beautiful and shiney looks like a brand new tub and sink countertop. Very professional and extremely quick and easy.

I was happy with the complete experience, from the person who answered the phone at their office, to the man who came to do the work, to the way he left the apartment. This bathtub is in a rental unit that gets a fair amount of use. They had been here before, and I would definitely use them again. They are also good about educating you about their service, what they do and how to take care of the finished product.

Overall I was VERY pleased. It was quicker and cleaner than I thought it would be and I was using my shower the next day.

We had New Look Refinishing refinish our tub approximately 1 year ago. Since that time, they have had to return 3 times to redo the job as the new surface keeps cracking/chipping. We appreciate that they guarantee their work and have been responsive to our many calls. Unfortunately, after this 3rd visit, we wish we had decided to just pay another company to do the job.The 3rd visit: New Look Refinishing scheduled a Wednesday early afternoon appointment to fix the tub. I took 1/2 a day off work in order to meet the worker.
At 8 am that morning, I received a call indicating that the worker would not be able to come that afternoon as scheduled although could make it at 11 am. I was already on my way to the office and unable to make this earlier appointment. When I told the receptionist this, she suggested that I leave a key for the worker. 2 things: 1) I had no way to leave the key as I was more than an hour away from home; 2) I would never just leave my house key for someone I do not know. After several calls back-and-forth, the appointment was rescheduled for Friday afternoon.
On Friday afternoon the worker arrived on time. He completed the job in 2 hours. After he left, my husband and I noticed several things: 1) It seems as if he might have just sprayed the new surface over the old. Our understanding was that the tub would be completely stripped and redone; 2) There was what appeared to be bathtub paint on the bathroom wall! This was quite noticeable as the walls are dark brown and the paint is bright white. The bath towel was hung in such a way to cover this paint splotch; 3) There was also paint on our wood floors (in 2 rooms). While I can see how he might has gotten paint on the hallway floors, I can't figure out why the paint was also in the living room.I called today to let the company know about the paint splotches. They offered to come to the house this afternoon to repaint the bathroom wall. A nice offer, but: 1) I would have (again!) had to leave work early to meet the worker; 2) We don't have extra brown paint to match; 3) We have had enough of this company.