Tom was excellent. At the time he came to do the work, my twins were not walking yet, but I decided to wait to write this review until they'd learned to climb and run around so that I could really see the childproofing in action. Because I have twins, childproofing was an absolute necessity, since much of the time, the kids are going in opposite directions, so knowing potentially dangerous areas of the house were taken care of in case my back was turned was imperative. Tom made the appointment with me quickly and was really helpful in, basically, giving me a tour of my own house from a toddler's perspective, suggesting ways to childproof as he did so (including mentioning things like moving climbable furniture away from windows, etc). When he was done showing me around and discussing different options for problem areas (like how to put a baby gate in the hall near my cellar door instead of in the cellar doorway, which would make my bringing laundry up and down the stairs easier and less dangerous if the kids were running around in the room next to the cellar door) he then had me choose what I wanted him to do--no pressure at all to do anything I didn't want to do. He then installed baby gates for my attic stairs, near my cellar, in my living room at on my staircase, locks for kitchen cabinets, window guards, toilet guards, and harnessing furniture to walls, as well as putting slide outlet covers on outlets in the kids' room, and power strip covers. After that, he gave me a list of other products I might find helpful as well as reviewing ideas for areas in the house where I wasn't yet sure what I wanted. His work was neat and tidy, the baby gates are fantastic quality, there was no mess at all when he left, all of the furniture that's either now bolted to the wall or strapped to it was done neatly, with him showing me how to undo the straps if I needed to. He was super nice and informative and was cheerful with my many questions about potential hazards in the house. Flash forward a year and a half, my twins are now a little older than two, climbing stairs and furniture, sticking their fingers on outlet covers, trying to open every drawer and cabinet they can reach, poking at outlet strip covers, and racing down the hall toward baby gates while the other twin is running into the bathroom trying to lift the lid of the toilet. Now I can absolutely say, thank god for Tom's childproofing! The headache he saved me from doing it myself was invaluable and the potential accidents and mishaps that have been averted because of the childproofing he installed is huge, and the advice he gave me was so helpful. Many parents say, "Oh, I never got around to childproofing" and with one generally well behaved toddler and a lot of supervision, it's totally possible to not do it and have your kid be fine. However, with twins, that kind of supervision just isn't possible because there will always be times when the kids are in two different places--one trying to pull open a kitchen drawer while the other one is trying to climb up the bookshelf (yes, one of my twins did try to do this and I can't tell you what a relief it was to know it was bolted to the wall). So, for me, getting the house childproofed had made my supervising my twins easier (by giving me at least a few more seconds when one runs down a hall they shouldn't and the other is running the other way). And having him do the work for me, in less than a day, saved me so much time and energy, which are two things parents of multiples really don't have to spare. If you're on the fence about hiring a childproofer, you'll probably spend more time hemming and hawing about whether it's worth it, than the time it would take Tom to come into your house and finish the job. There is nothing like the relief of knowing, on the day when your child decides to try to climb up a bookshelf, that you already have it covered, and when your kids start to climb stairs before you're ready for them to, to know that the baby gate is not only up and installed, but is really secure. I can't recommend his services enough, and he was so helpful in ways I appreciated when my kids were no walking yet (when he installed everything) and in ways I appreciate now that they are testing every bit of childproofing he installed. Very happy with the work!