NATURAL LANDSCAPE

"My first impression was that I was surprised to see a review submitted well over a year after most of the work the client describes was completed. My second impression is that I'm upset that there were so many fabrications/errors in the client's review. To be fair, we had 2 instances where there were issues that were entirely our fault on this property. First, we did in fact mow over a 6" high hydrangea that was planted (without edging, mulch etc. 3 feet into the lawn) this plant was replaced at no cost within 24 hrs. The second issue was that we divided some perennials and had to go back and reset some cobble edgers afterwards, again done within 24 hrs. The client's assertion that I didn't take notes is false. (mind you this is 17 months after our initial mtg last spring). I still have the notes I took at that mtg. They are in the files I keep with the notes from every single other client meet I've ever had in 8 yrs. My notes were conveyed clearly to my crew and the work was done exactly as requested. After the work was completed, the client requested that certain "add-ons" be completed free of charge, while we there. I declined, stating that we'd be happy to do add'l work but that the original price would of course rise a bit. After seeing the client's unhappiness and wanting to keep a new client happy, we did an additional 2 hrs work free of charge. Next, the client's claim that aeration was done only on part of the lawn, is either a guess or a blatant lie. That implies dishonesty, which truthfully makes me very mad. Also, the clients claim that putting down seed in November is "too late" is completely misinformed and misleading to potential new customers. Many of our nicer lawns are over seeded after fall cleanup, as late as December. The seed will naturally absorb into the soil and remain undisturbed by foot/mower/blower traffic until spring, when it begins to germinate and has no need to be watered as spring rains handle that. The customer’s load is lightened, no need to water until summer. This client is unhappy that I did not give them a free lawn cut this past spring and my guess is that is the reason for this report, again, submitted well over a year after the work was completed. We have a spotless reputation in this industry and I’ll let our record stand for itself."