Consolidated Plumbing & Heating Inc

I never post reviews, but we've worked with Mitch over the years and he's just fantastic. He truly cares about his customers. He helped us recently with a stubborn boiler issue and was so very responsive and knowledgeable and generous with his time to make sure that we were taken care of. If Mitch isn't confident he can help you, he'll recommend other options. I can't recommend Mitch and Consolidated highly enough.

My newly purchased condo had a water heater that was nearing its end. Rusty water came out when the faucet was set to hot water only. I called 3 places to get quotes. Because the previous water heater was missing its model number, none of the services felt good about giving a quote over the phone. They wanted to know what the previous model was. One of the plumbers suggest I measure the water heater myself. Consolidated was the only one to suggest that they come out. Sure, they charged me for 30 minutes - but the plumber was able to get a detailed look at the job and survey the fixtures in the house in order to give me a recommendation on water heater size. Also, in my town, a plumbing permit is required when replacing the water heater. Only Consolidated P&H specifically told me that I needed one. The other plumbers said you don't really need one. In fact, none of them mentioned it until I asked. It is certainly more convenient to the plumber and cheaper to me if I don't get the permit, but probably not legal nor a good idea. Who would verify that the water heater installation was done properly? My point here is that Consolidated's plumber are honest and do things right. The installation was slightly complicated by the fact that plumbing code is constantly changing . There are specific clearance requirements for venting. Mitch gave me the full picture of what might need to happen to the venting. In the end, the existing venting was sufficient and passed inspection, but I was happy to learn about the issue. Mitch was very detailed in his explanation of the venting requirements. Overall, I am very pleased with the service offered by Consolidated. Yes, they cost a little bit more than some of the other plumbers, but I felt that the plumber cared about my specific situation. He also was very responsive via e-mail. He also answered all my questions without being condescending. No question I asked was deemed to be too stupid. If you want an honest, transparent plumber, you should consider Consolidated P&H.

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It was fine. They did a good job.

The person who came arrived onetime, performed the work and then followed up with a phone call to make sure all was working.
We were pleased with their service.

They did fantastic work.  They were also polite, quick and responsive, and well priced.

I love Consolidated Plumbing & Heating Inc. Everything is excellent and I've been using them for probably 25 years. I like their service and professionalism. They're friendly. They know their products and they can make good recommendations like if you're renovating a bathroom they'll tell you which brand to recommend or which toilets they recommend. Their work is excellent.

I was happy with him. They were very professional. The guy worked very well and efficiently. He went out of his way to fix a faucet for me. He gave me advice on what to do with the water tank. I was really pleased with his professionalism and the efficient way he worked. He seemed to be a really qualified plumber. I would use him again.

I don’t know what their charges are because the bill hasn’t been sent yet.  They were prompt and responsive.  They did a great job.  I will use them again in the future.

Response was awesome - work done on two different days but arrived within about an hour of initial call.    Very professional work, would not hesistate to recommend to others.

They came out the first time to look at the faucet and see what needed to be replaced under warranty. And, they fixed the pipes under the sink. This visit was 51 minutes. 

The 2nd visit , 10 days later, was 45 minutes to replace the defective faucet under warranty.

The work was performed satisfactorily. However, I feel i was seriously overcharged for this work.

Back in 2005 when they did the original work, they billed us $90/hour. Now, they billed me $120/hour for the repairs.

I called to ask about this increase and the person on the phone defended their prices. I said that the economy has been in bad shape lately and I don't see many people earning 33% more than they did in 2005. They stood by their inflated prices., 

In addition, the office woman told me that they were there for 51 minutes and 45 minutes so they charged me for 2 hours. That is 24 minutes short or $48 over at their rates.

I feel that $120/hour for plumbing repairs is outrageous, especially to fix your own shoddy work. If they had installed it correctly in the first place they wouldn't have needed to come back and fix it. And charging me for more than the actual time is adding insult to injury.

We called them first to install a toilet that we had bought; when he came, he suggested that this wasn't the right one for us, recommended where to buy a different one, and didn't charge us for the call.  Once we had the right one, he came back and installed it, and did the other jobs we needed done, too.  Courteous, friendly, professional.

If I call, chances are they can fit me in that day, and I don’t have to wait long to have their service done. He is very friendly and the work is good; it’s reliable work. The rates are average. I would recommend them and I would use them again

Fantastic - would highly suggest using them for any plumbing needs. 

It was a simple job but it turned out to be complicated. They did a good job but unfortunately something went wrong. So they had to really do a fair amount of work to fix it. They were very pleasant and conscientious. They did the job nicely too. They were excellent overall and the price was fair.

We noted a problem with a plumbing joint after returning from vacation and increasing the thermostat last winter. Mitch from Consolidated came out to take a look. We could not take the chance of turning off the heat during the frigid temperatures and since the joint stopped leaking, we decided to wait until summer to do the work. Our hot water heater is well past its prime, and so we decided to have Consolidated install a new one at the same time. Mitch and Tommy were great, completing the work in just a few hours. There was a small glitch concerning the heating/hot water system's connection with our chimney, and so they recommended a chimney sweep who was responsive and terrific, too. Jody was fantastic with scheduling everything, including working around our vacation schedule and getting the inspector in for his final blessing.

Very responsive, reliable, professional. Insists everything be done up to code, including electrical related to plumbing. Work performed is of excellent quality. $$$$ very expensive but you get what you pay for.

Generally, when you call, Mitch will come out same day to view the work and make the bid. If it's a small thing, he'll fix it pretty much right away, if bigger, he'll schedule a time to come out. He's very good at his work. Careful and neat. He explains what he's doing and why. And if he sees something else that needs attention near your plumbing work, he'll call it out to you, even if it's not something he himself would do -- for example, he noticed that our boiler flue wasn't up to code, and gave us the name of someone who'd fix it.

He was excellent. The service man was personable and patient.

The work was fine, but I thought they were really pricey. I don't know if it was a good value, but they did what I asked them to do. We used them a few times for different things.

They were excellent. I felt that their price was a little high but I didn't check any other plumbers. They charge by the hour. They were definitely efficient and did exactly what they said they were going to do. The quality of their work was excellent.

Consolidated Plumbing and Heating is very professional and responsive. They come in a day or so to fix what I need fixed.

I liked them, they were good. They came on time and were very friendly. I thought their price was a little high, but some of that cost was due to the product. I would hire them again.

Shower drain was clogged and had stop draining. Called on a Sunday afternoon(around 5pm)and they answered the phone and scheduled the service for 1st thing Tuesday, around 8:30am. This was fine for us, as we have 2 bathrooms. By 9:15, plumber had not arrived. I called the company and they called me back, letting me know that the plumber did not receive the message for our appointment and had gone to a different job instead. Informed me they would be over in 30-45 mins. Plumber arrived within that time frame and was friendly and attentive. Snaked the drain in about 40 mins and cleaned up all of the mess. When reattaching the faceplate to the drain control, the corroded screw head broke off. Plumber was nonchalant about the whole thing and said there was another access to snake the drain in the future, should we need it. However, now we have a faceplate that cannot be removed and will need a professional to drill out the screw. At this point, I was already substantially late for work and didn't push him to fix it, since I couldn't afford to wait around any longer. I also asked for an estimate on replacing the pop-up drain with a hair catcher kind. Plumber was able to tell me what was possible and how long it could take, but told me I'd have to call the office to ask for a quote, since he didn't handle the numbers. I never called the office, because I thought it was odd I'd have to describe the work to the woman on the phone. Finally, when the bill arrived, I expected some sort of discount for the extra 1.5 hrs I had to wait and the broken faceplate screw, but was billed in full. At this point, I don't want to contact them because I don't think they are reliable in their service.