LIGHT' N LEISURE (The Purple Buildings)
About us
Light 'n Leisure "The Purple Buildings" born in 1970 to one Renee Greenberg who loved purple and put up the paint to prove it. Our purple buildings have been landmarks in Boston for over 38 years. 'The Purple Buildings' means brand name lighting and ceiling fans at great prices. We love when you buy our lights and we're happy to help you in any way we can; we're not on commission and won't try to sell you something you don't need. We've taken the typical home furnishings experience, stripped it down to the bare necessities to give you a better lighting experience… at a far greater value. If all you need is a nice dining room chandelier or a light for your remodeled bathroom, do you really want to pay the prices of a lighting showroom with designers on staff, an outside sales force, a full lighting lab for every room, and all the associated costs that you are paying for? Why pay for all those extra services you don't need? Come to 'The Purple Buildings' for the exact same, high end, brand name products at much lower prices. We've been doing it this way for over 38 years. When you need lighting, come visit The Purple Buildings!
Business highlights
55 years of experience
Services we offer
Rather than try to trade you up or disrespect your time by trying to sell you products you don't want or need, our personalized service will answer your questions honestly and expedite your order quickly and efficiently.
Accepted Payment Methods
- CreditCard
Reviews
4.110 Reviews
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Showing 1-10 of 10 reviews
Leslie L.
Jun 2018
We have purchased many lighting products and ceiling fans from this establishment. Generally speaking I like their products and the sales people have all been very nice, until today . Everything we’ve purchased from them has been fine except for an expensive ceiling fan which we bought a number of months ago and while I admit it is out of warranty it was never installed because we were doing construction until the spring. Therefore we did not know until the summer came and we finally turned it on that this fan does not work properly. If it had been installed when we first purchased it we would have known right away and brought it back right away. As it is we found out rather late after purchasing it that this fan doesn’t work. It change speeds by itself or it doesn’t go on at all. When we called light and leisure they sent us to their customer service person who was absolutely no help at all and told me he was not the person to talk to and that somebody else would call me back. No one else ever called me back. Then he claimed that he emailed warranty information to my husband. We have checked email constantly and our spam account and nothing was ever emailed to us. They refused to call us back and sent us to the manufacturer. We called the manufacturer to help us troubleshoot it and they were unable to help us. They told us to call their electrician who services the fans. We did call him and he never returned our phone calls. I became very frustrated and called the store several times and they told me they could do nothing for me. So today my husband and I drove over there to talk to them in a reasonable manner to see if they could help us. The formally pleasant sales person was incredibly rude, told us that he could do nothing for us and that if we came in there thinking he could help us we were mistaken. He actually said, I don’t make the product I’m just a sales person. I work in retail and I don’t make the products I sell it but my boss and I stand behind our products. I told him that I would never ever treat a customer this way nor would my boss. if our product has something wrong with it we will take it back and deal with the manufacturer. Then he proceeded to walk away from us, he practically fell over himself trying to escape into the back room. I have asked them on several occasions if I could speak to a manager or the owner and they told me that they are unavailable all of the time. I asked a woman on the phone the other day who was very nice to me and understood my frustration how she feels that the managers she works for probably make a lot more money than she does but refuse to interact with any customers were having a problem. Her polite agreement seem to indicate that she felt the same way and I doubt this is the first time this is happened. I’m not sure what the managers do because they certainly have no interaction with customers whatsoever and leave the sales people to uphold their horrible customer service policies. I am a very reasonable person, I was very polite and I was going to offer that perhaps we could return the fan and purchase another fan and pay the difference in money even if it was more expensive. But we were not given a chance to do that. He told us to go away and to expect nothing from them. So now we have been left on our own to try and deal once again with the Casablanca fan company who may or may not be able to help us. If they cannot I can either live with a $450 work of art on our ceiling that is not a fan because it doesn’t operate or I can pay our electrician all over again to take it down, buy another ceiling fan and pay him to put it up again. I will never ever shop there again and I suggest that no one else does as well. Their lack of customer service was absolutely appaling.
Response from LIGHT' N LEISURE (The Purple Buildings)
"Below, please refer to the customer service email that was sent on 6/12, 6/21, and 6/22. Our customer service department also spoke with [Member Name Removed]multiple times. The customer's claims that the emails were not received are highly suspect. We believe they were received; none of them bounced back, and the addresses were verified on multiple occasions. The way our staff was treated by Ms [Member Name Removed]bordered on harassment. Mr [Member Name Removed] and Ms [Member Name Removed]came into the showroom on 6/23, once again demanding that the warranty be processed at store level. As explained on multiple occasions, the warranty is with the manufacturer, hence the term "manufacturer's warranty". We gave Mr [Member Name Removed] and Ms [Member Name Removed]all the information they needed to process the warranty, but they were insistent that Light 'n Leisure take care of the warranty on their behalf. This fan was purchased one year prior to them expecting an in-store return. We stand by our decision to refer the customers back to the manufacturer after one year. Hi [Member Name Removed] and [Member Name Removed], Thank you for your voicemail. I apologize that you did not receive my email dated June 12. Below, please find instructions on how to process your warranty. Best, Courtney On 6/12/2018 5:45 PM, Customer Service wrote: Dear [Member Name Removed], Thank you for contacting Light 'n Leisure with your customer service request. We value you as a customer and appreciate your feedback. Our Purple People work very hard to insure our customers have a great shopping experience. They are all very knowledgeable lighting professionals and most of them have worked in the lighting field for several years. We pride ourselves on having great prices as well as a large selection of fans & lights displayed in our beautiful showrooms. Additionally, our well-trained sales associates spend the necessary time to help customers choose the right fixtures for their homes. I understand you recently had an issue with your Casablanca ceiling fan , purchased in August of last year. Where this is well past Casablanca's 90 day over the counter exchange period, you will need to contact the manufacturer directly for assistance. You can find Casablanca's warranty and contact information here: [Hyperlink Removed] Please let me know if you need a copy of your original invoice to process your warranty, and I will be happy to provide you with one. We appreciate your business and look forward to serving your lighting needs in the future. Thank you, Courtney McCarthy Customer Service Manager Light 'N Leisure "The Purple Buildings""
Amanda R.
May 2014
The light fixtures are of good quality, but beware... their online and store prices are not the same. The online prices are cheaper. When asked about this, their reasoning was to "compete with online retailers". I understand what they're saying, but instore and online prices should match. I don't think they'd even match the online prices in the store. Also, there are many light fixtures hanging around the store that are on clearance, but they're usually on clearance because they're missing pieces. I'd buy from here again, but make sure you're you research what you want online first and know what the fair price is. The 1/2 off angies list "big deal" helped bring down the cost to what I considered a good deal.
Sofia B.
Feb 2014
That went fine. It was just for a product. They were very helpful. They took the big deal. I think it wasn't their intention to sell multiples but they honored that deal. I was happy with the product that I bought. I paid $150 aside from the big deal purchase. I have to order the products. It's in a working process. Some of them has already been delivered. If the deal is very good, I would use them again in the future.
Charlene H.
Dec 2013
It worked out great. I got new lighting and ceiling fan. They have a good selection. When the lights came in, they didn't call me to let me know they were in. I had to call them.
Response from LIGHT' N LEISURE (The Purple Buildings)
"Hi [member name removed], Thank you for taking the time to review us. We value and appreciate your feedback. You should have received an automated email message once your product arrived on our loading dock. I apologize that you had to call the store to check your order status. I'm glad to hear you are happy with your purchase. We look forward to serving your lighting needs in the future. Thank you, Courtney Customer Service Manager, Light 'n Leisure "The Purple Buildings""
Andrea C.
Jun 2012
I was disappointed because it was difficult to tell what was being purchased from the online photos.
Response from LIGHT' N LEISURE (The Purple Buildings)
"Hi Member, Thank you for taking the time to review us. I have tried to look up your order and I cannot find a purchase from you in our system. Was the order placed under a different name? Can you tell me exactly what type of issue you are having with your fixtures? In your review you mentioned that you could not really tell what you were ordering by looking at the photos online. Since you live in Salem and describe having difficulties ordering from our online catalog, I wanted to make you aware that in additon to our website, we have a large showroom located in Danvers with over 3000 lighting fixtures on display. You can see, touch, and ask a salesperson questions about them before making a purchase. We appreciate your feedback and hope you will consider Light 'n Leisure for your future lighting needs."
Rose C.
Jun 2012
We were happy. They had good customer service and helped us with warranty issues and a problematic manufacturer even when it wasn't necessary for them to do so.
Darren C.
Jun 2012
I had no problems. The price was fair, they shipped exactly what I ordered, and the lamps arrived in fine condition. This is important when considering that several of the lamps had glass shrouds.
Marc C.
Jun 2012
Everything went well. The service was easy, prompt, and professional.
Geoffrey B.
Jun 2012
They had a great selection, the light arrived on time, and it looks good. Overall, it was great experience.
Mike B.
Jun 2012
unknown
Licensing
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FAQ
LIGHT' N LEISURE (The Purple Buildings) is currently rated 4.1 overall out of 5.
LIGHT' N LEISURE (The Purple Buildings) accepts the following forms of payment: CreditCard
No, LIGHT' N LEISURE (The Purple Buildings) does not offer free project estimates.
No, LIGHT' N LEISURE (The Purple Buildings) does not offer eco-friendly accreditations.
No, LIGHT' N LEISURE (The Purple Buildings) does not offer a senior discount.
No, LIGHT' N LEISURE (The Purple Buildings) does not offer emergency services.
No, LIGHT' N LEISURE (The Purple Buildings) does not offer warranties.