
EDDIE MAC'S HOME IMPROVEMENT LLC
About us
Eddie Mac's Home Improvement is a family operated business and we are fully licensed and insured. We have been in business since 2005 and have over 25 years of experience. We guarantee professional service and quality workmanship. We will sit with you to discuss what you want to accomplish and make sure we understand your needs prior to any projects. We also guarantee follow-up calls or visits as our goal is total customer satisfaction. We want to be your reliable home improvement consultant every step of the way.
Business highlights
Services we offer
FINISHED CARPENTRY, HANDYMAN SERVICES, PAINTING, REMODELING KITCHEN & BATHROOM., TILING
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
89% | ||
5% | ||
1% | ||
4% | ||
1% |
"Thank you!"
"False claims. This couple fought each other through every step in the process during the project. In the end the bathroom came out great. At one point the homeowner told the building inspector the shower we had built did not meet code..lol. He asked them what didn't meet the code requirements ? Yes, it passed inspection and this couple was trying every which way not to make their final payment. Looking for any excuse to avoid payment."
You will LOVE his crew too - All of them, the workers, the electrician and the plumber - what great guys, so professional and they bend over backwards for Eddie. Eddie recommended a few floor places and granite places to us and when we called and told them "Eddie Mac referred us" we were treated like gold. He has an OUTSTANDING reputation in his field and treats his workers with great respect, which is why they work so hard for him and that says a lot of the type of person he is in my book.
Eddie and his worker (who is awesome) are completing the finishing touches on my new kitchen tomorrow and I can say I am going to miss them - I want to hire them to do so many more things in my house now that I have a comfort level and know he is an honest contractor.
Thank you Eddie, Ahtimio and Dave for everything - you truly made my dream kitchen a reality for a great price!! - and thank you Angies list for having such a reputable contractor on your site. I am BEYOND thrilled with Eddie Mac!!!!!
"Thank you! Let us know when your ready to remodel."
Quite knowledgeable and easy to communicate with.
Used quality materials.
(I am and architect and able to make detailed assessments of work)
Repaired missing or defective flashing.
Feathered new siding into adjacent siding.
Matched existing paint precisely.
Cannot tell where repairs were made...
"Thank you [removed member name]."
"We also rebuilt the structurally unsound porch and replaced the flooring."
"Thank you! I am a licensed Construction Supervisor and have a qualified network of Electricians, Plumbers and Plasterers that I use when we remodel Kitchen and Baths which is our primary business."
"Thank you for your review and we're happy you had a great experience!"
Most scary part of this experience was when Ed threaten me to extort from me final payment from me second time if I will try to force him to fix some small problems left. (By his request I paid cash and I did not ask him for receipt for the last portion of paiment and he send me email asking to make this payment again.)
I did find some small problems on the way and made one mistake doing that which makes him angry. He makes a lot of complains on my character because of that. Finally he did not come back for the last fix and I did not insist on that being afraid that he will use my sloppiness and force me to pay twice for the same job.
"The relationship with this customer has been an especially difficult one, due to the constant changing expectations and requirements. We will agree we did not provide a clear breakdown and itemization of work, it is our mistake, we apologize and will fix this issue in the future. The customer did however come up with his own checklist of items he wanted to address and we worked with the provided list. Within this list, it did not include the additional requirements which caused the price increase and equipment rental. It was also explained to customer verbally that because of the structure of the condo with concrete walls (a situation we rarely encounter) we did not have the necessary equipment at hand to address the sudden change in tasks. This is what created an increase in pricing to include time and material and the rental of equipment. There was no extortion or threatening during our exchanges in email communication. We simply requested $3500 due at signing agreement, $3500 due after walls are closed (which we did get) and remaining $3000 after everything else was completed. When we requested final payment, the customer originally wanted to withhold it and claimed we were extorting him and that he was naïve because he trusted us. Then strange responses continued back and forth where he claimed we were responsible for additional issues around the home we were not involved in, such as asking us to fix a squeaking door we never touched, then a followup email that stated "No need to do that I was just testing. You did not pass. Good bye” Or scratching up his toilet which ended up being toothpaste smeared on. We asked him to stop playing games to which he responded with “Games are integral part of our life, does not matter what age.” This continued back and forth for 1 week to which we asked the customer to stop harassing us or we will take legal action. Overall, we too found this to be a difficult experience."
Searched everywhere and found a replacement door in stock that "almost" fit our needs. After viewing several videos on how to replace a prehung door in an older home realized it was likely beyond our DIY abilities. Called several companies nobody was available.
When I reached Ed he asked questions about the old and new door to make sure I was getting something that would work. Agreed to install that day or next.
I had to go a ways to pick up the door and didn't have it on site until late afternoon. Ed came out early on Saturday. He doesn't work Saturdays as he has young children. We were in a jam and he went more than the extra mile for us. He and his assistant had to do a lot of creative problem solving to make the door work. Standard doors today are thinner and old door jambs are thicker. The threshold had to be rebuilt to accommodate as well. Six hours later we had a functional door that actually looked surprisingly good even without paint.
It was very very cold and windy that day. There was no way to avoid being out in theweather to do the job. We watched much of the work (from inside) in actual awe as Ed faced one challenge after another with impressive cheerfulness. This turned out to be a very very complicated installation. We could not have done it ourselves in several days. We are so appreciative of both men's skill and work ethic and impressed by their problem solving skills..
On the question above asking if I would use him again. I answered yes because "maybe" was not a choice. My real answer to that question is "maybe".
"Thank you for taking the time to rate us. The wood gutter was a separate project just to be clear. You asked for a inspection and report of the condition. Upon inspection we noticed the corner seal was leaking and addressed the issue. For us to say you need a new wood gutter would be a scam and we do not operate the business by making up additional work to make more money. We are confused as to why you would say "maybe" to a contractor that is honest."
Licensing
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