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Douglass Appliance Center
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Refrigeration System Service,
About us
Family owned & operated. Cost is determined by the job.
Business highlights
58 years of experience
Services we offer
Appliances Sales & Repair- Large
Accepted Payment Methods
- CreditCard
Reviews
4.721 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 5% | ||
| 5% | ||
| 0% | ||
| 5% |
Showing 1-21 of 21 reviews
Pat D.
Jun 2017
This is a family owned business that is wonderful to work with, you feel it the minute you walk in the door! We will go there for all of our future appliance purchases!
Paul D.
Mar 2017
They are outstanding. They are just a fabulous group to work with. They are punctual and professional. Their prices are competitive. They think about you as a customer. They are not there for themselves. For those reasons, I would go back to them.
ROBERT S.
May 2016
unknown
Katie L.
Dec 2015
unknown
Michael S.
Sep 2015
I have used Douglass Appliance in the past and generally have been happy, but I was not happy with this visit. My problem is with the price.
I discovered the gas dryer was not producing heat on a Sunday night. I called Douglass Appliance the following Monday but they said they could not send anyone out for a week. I was not able to be home but our nanny was here to let the technician in. The dryer is now working and that is great news.
The technician was here for a grand total of 21 minutes and total cost was $136.30. Parts were only $22.45. Given that the Douglass Appliance is only 10 minutes from my house, the labor charge was effectively $227/hour. The invoice had $99.95 just for them to show up and then $12.50 labor. I think that is crazy and I will likely try someone else the next time I need appliance repair.
Please note, I have not rated quality as it has only been a few hours since the repair was done. I also did not rate professionalism as I was not present when the technician was here.
I discovered the gas dryer was not producing heat on a Sunday night. I called Douglass Appliance the following Monday but they said they could not send anyone out for a week. I was not able to be home but our nanny was here to let the technician in. The dryer is now working and that is great news.
The technician was here for a grand total of 21 minutes and total cost was $136.30. Parts were only $22.45. Given that the Douglass Appliance is only 10 minutes from my house, the labor charge was effectively $227/hour. The invoice had $99.95 just for them to show up and then $12.50 labor. I think that is crazy and I will likely try someone else the next time I need appliance repair.
Please note, I have not rated quality as it has only been a few hours since the repair was done. I also did not rate professionalism as I was not present when the technician was here.
Corinne B.
Jul 2015
unknown
Anne P.
Jul 2015
Technicians arrived promptly, were friendly, figured out what the problem was. Made the necessary adjustments, explained the what they did to correct it and went on to their next appointment.
Audrey S.
Apr 2015
unknown
Carrie C.
Mar 2015
.
Mary P.
Mar 2015
unknown
Jane D.
Jan 2015
unknown
Armond M.
Sep 2014
Scheduled appointments were kept. Worked performed quickly and professionally. Highly recommended.
Paul B.
Jun 2014
They are very personable and follow up well. They are a small company and they give you personal service. I have been using them for about 10 years. They come when they are supposed to. They do the work that they are supposed to, they don't try to add on bogus charges or anything and they get it done.
Peter D.
Apr 2014
I have been using them for about 35 years now. They are reasonable with their prices. They are reliable and come when we need them. We would not call anyone else.
Mary M.
Oct 2013
They repaired my refrigerator on three different occasions. I heard a noise after they did a repair; they came out right away to fix the issue. They come in uniform and are business-like, and do a wonderful job. They are very efficient and professional. I can’t say enough about them, they’re wonderful, it’s a great family run business. I would highly recommend them and I can’t say the same about other businesses I’ve used.
Michael S.
Jan 2013
Very well. The refrigerator was fixed immediately. Very good service and we would recommend them.
Christopher P.
Feb 2012
.The show up when they say they will. Their prices are very reasonable and they always do a good job.
LYNN M.
Oct 2011
They are very polite and responsive. They do a superb job and they are always on time. I would recommend them to anyone. We have been very happy with their work; they are great.
James P.
Dec 2010
Very poorly as I stated above.
Homeowner
Jul 2001
SEEMED TO BE A NICE COMPANY.
John R.
Jun 2001
IN MY EXPERIENCE, UNUSUALLY KNOWLEDGEABLE AND HELPFUL.
Licensing
State Contractor License Requirements
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FAQ
Douglass Appliance Center is currently rated 4.7 overall out of 5.
Douglass Appliance Center accepts the following forms of payment: CreditCard
No, Douglass Appliance Center does not offer free project estimates.
No, Douglass Appliance Center does not offer eco-friendly accreditations.
No, Douglass Appliance Center does not offer a senior discount.
No, Douglass Appliance Center does not offer emergency services.
No, Douglass Appliance Center does not offer warranties.