Capizzi Home Improvement
About us
Family owned & operated. Cost determined by the job. Additional email - [email protected]. Additional contact name - Thomas Capizzi Jr.
Business highlights
49 years of experience
Services we offer
Interior and exterior remodeling and restoration, basements, clapboard & aluminum trim coverage, custom homes, gutters, home improvement & home additions and handyman., kitchens & bathroom, roofing, room additions, shingle siding, windows & doors
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.924 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 13% | ||
| 21% | ||
| 8% | ||
| 8% |
Showing 1-24 of 24 reviews
Robert M.
Sep 2023
The Job: Restore integrity of red cedar clapboard siding through needed replacement and repairs prior to painting or staining. Contacted Capizzi: June 11: Representative 1 recommends restoring the integrity by replacing up to 400 square feet of siding on two side of the house, after which, power wash. Contract signed June 11 for ~$24.5K with 1/3rd down. July 24: Representative 2 recommends power washing first, then replace and repair. Contract for additional for ~$4.9K for power washing signed July 26. July 27-28: House power washed. (Total property power washed.) August 1: Work begins by stripping the just power washed boards. Agreement made to replace two corner boards; additional ~$1.2K. August 3: Two sides of the house are now stripped and clapboard is about one-half installed. Representative 2 calls to say the original estimate of 400 square feet per side was a little low; he needs an additional ~$24.5K to finish the job. Even though Capizzi assigned a Project Consultant and a Production Manager to the job, there was no conversation or agreement with the customer prior to the expanded scope of the work. Initial contract: ~$24.5K; Final cost: ~$51.K
David M.
Apr 2019
Overall, it was an excellent job with warranties for plumbing work and painting honored. They warranty their work for 5 years. There were a few issues, but you cannot tackle a project this large without some issues. All were resolved to our satisfaction. The Job foreman was outstanding and one of the most talented carpenters I have ever come across. Aside from being very talented, he was honest and receptive to customer wishes and needs and very reasonable with out of scope work orders. One of the things I really liked about Capizzi is they had very detailed work contracts clearly spelling out what the quote covers. This protects you and them. The foreman started his own business, and is no longer with Capizzi, so I don't want to mislead you, but Capizzi picked him for this large project and I will assume they would find someone equally talented for a project of similar magnitude contracted today. They had an excellent design consultant and her work was readily converted to building drawings eliminating the need for an architect (saving us at least $10k - more if we altered the initial design- which we did several times). We has all three bathrooms fully renovated, the first floor front rooms enlarged by coming out 5 feet, architectural trim upgraded inside and out in all rooms, new interior doors throughout the house, the two front 2nd floor bedroom redone replacing a single doghouse dormer with a full length shed dormer adding three large windows in each BR where there had only been one small one before, the Master bedroom over the garage improved by replacing 2 doghouse dormers with a very large Nantucket Dormer, replaced the deteriorating front steps with new wider brick steps and added a portico entrance with Half moon Boston Townhouse style Transom window by Anderson and a well done entrance with simple Federal columns. We replaced all our windows with Anderson 400 series true divider window, replaced the roof with lifetime warranty shingles, replaces gutters and downspouts, replaced 3 roof windows and installed one new one, and repainted the entire house. Capizzi provided excellent work overall for a very reasonable price.
Response from Capizzi Home Improvement
"Thank you for taking the time to provide feedback about your experience with our company. We are thrilled that we had the opportunity to work with you!"
Lynn M.
Dec 2016
Capizzi cost estimating is sneaky, so you must be very careful and thorough in reviewing the quote. They put very little dollars for allowances, providing an illusion of total cost reasonableness, but once you actually go the the "only warehouse" they have a relationship with (wink, wink) the allowance isn't enough to buy anything in the store. Hence I spent double on fixtures than was budgeted. Secondly, I was promised design support and got none - this caused many downstream issues in construction - as there were no drawings and measurements to go buy (for the tile design in the shower, vanity size, etc). Third, when they quoted, they never even inspected the plumbing - the most important thing in any bathroom - and I have an old home. So then they hosed me for 4K "to upgrade the pipe in the basement" in the middle of the project. This cost is double what any other plumber would charge ( I checked). 4th, like other reviewers have said, once you sign the contract, the sales guy is MIA - never follows up. 5th, despite multiple emails and phone calls to raise the issues, no real effort to reach to me to discuss and address. It was only when I call the owner of the company did I get some level of response. The project lead, Jim, was a nice guy but I got the impression that he didn't really care about the project and just wanted it done already. Lastly, I was told they would clean the house once done with the project and that just didn't happen. Also, they broke my basement steps and my front door end never made good on it. My overall impression is that Capizzi has a lot projects and they are just trying to pump the projects out and pump the money in. They have a lot of overhead, hence their exorbitant costs. I also think they are less interested in the smaller projects like mine. After all the mishaps and cost increases - the end result is that the bathroom is beautiful - the tile guys and the carpenter did great work. But the management at Capizzi is disorganized, disjointed and really only focused on the money. I will never use again.
Cheryl K.
Aug 2016
unknown
Mr. H.
Dec 2015
Met with me to assess repair
Quoted repair
I accepted
Work was done as stated.
Good job.
Quoted repair
I accepted
Work was done as stated.
Good job.
Response from Capizzi Home Improvement
"Thank you for your review of our company. We are thrilled to hear that you were satisfied with your completed project and we look forward to working with you again. Please don't hesitate to call or email us with any questions or concerns, should any arise in the future."
Randall G.
Nov 2015
In the fall of 2014 I started conversations with Capizzi and one other contractor about tearing out my 28 year old kitchen and doing a complete remodel. The project would be for demo of old kitchen, new cabinets, floor tiles, tiled backsplash, granite counter top, painted walls, and installation of new appliances, along with associated plumbing, and electrical work. After a lack of follow up and communication from the other bidder I continued my discussions with Capizzi. The sales contact, Doug, and kitchen designer Betsy met with me a few times and were always very professional and helpful. I knew that the Capizzi bid would be higher than others, they being a large general contractor on Cape Cod, but I decided the cost trade off had value. Despite some negative reviews, which will always be the case with a larger contractor, Capizzi has been in business many years and has a generally good reputation on the Cape. For example, I initiated contact with another large contractor, referred by a friend of mine , several months prior to meeting with Capizzi. I indicated that I intended to budget $100,000 for some remodeling I was planning. I never got one phone call or email! If my job was considered too small for this firm or they had a huge backlog of projects, etc. then at least spend a minute of time communicating that to me. But I got zero response! Another contractor I talked to declined doing any work explaining that he was building his own home and would not get to my work for at least 9-12 months! The supply-demand economic cycle has been surely favorable to the Cape's construction and remodeling industry for a few years now. At least Capizzi will respond and bid on any job and they seem to really care about their reputation which in my experience has not been the case with too many contractors on Cape Cod. So I signed a contract with Capizzi and they followed through on it. They started the job about when they said they would, and the project manager Gary was professional and always available if I needed to discuss an issue. The carpenter, Jimmy, was excellent and impresssed me with his attention to detail and the pride he took in making sure everything looked perfect. He installed the cabinets, did the floor tile, and backsplash. All perfect!! The electrical and plumbing subs were on time and did an excellent job as well. The project was completed in the estimated amount of time. Overall, it was worth the added money for a general to run this job. I knew I could have done the kitchen for less money doing some work myself and hiring out to subs, but I decided I did not want the aggravation and hassle of dealing with that process.
Response from Capizzi Home Improvement
"Thank you for your detailed review of your experience with our company. We appreciate your feedback and we are thrilled to know that you were satisfied with your remodeling experience. Please don't hesitate to call or email us with any questions or concerns in the future (should any arise). Thank you for giving us the opportunity to help make your home more enjoyable."
Patricia M.
Nov 2015
To be fair, this happened many years ago before Angie's List. The date is approximate, as is cost. I am hoping they have changed since then. We wanted window replacements but they did not have what we wanted. After a very hard sell by a man who would not leave our house with even a strong hints, we agreed to the above work, then never saw him again. No one came to check on progress or quality of work nor called to follow up when the work was done. Cigarette butts were left behind and I found one worker urinating in my backyard. I was younger, and just wanted the whole thing done. I wish I had said something at the time. The work was only fair quality at best.
Response from Capizzi Home Improvement
"First, I’d like to extend my sincerest apologies for the experience you had with our company. As I’m sure you can understand, where this occurred some twenty years ago, we are unable to verify or discuss any of the specific circumstances with regards to your project. Nonetheless, we remain, as we have always been, fully committed to ensuring that all of our customers, both past and present, receive exceptional service before, during, and after their project has been completed. I would like to thank you for bringing this experience to our attention as it will certainly help us to improve our operations and services going forward. I regret that we may have provided you with a poor customer experience as that is the exact opposite of what our company prides ourselves on. We truly value our customers and we are constantly striving to serve them with the quality and superior remodeling experience that they deserve. We very much appreciate your business and hope that you will consider giving us another chance to show you our commitment to our customers and provide you with the exceptional service that I know we can and do provide. If there are any other issues that may need to be addressed, now or in the future, please don’t hesitate to contact us. Sincerely, Thomas Capizzi, Jr. President"
Stuart F.
May 2015
It went extremely well. Kitchen is gorgeous and so is our new enclosed foyer.
All subcontractors worked very well together to keep the project completed on time.
Response from Capizzi Home Improvement
"Thank you for taking the time to provide feedback about your experience with our company. We are very grateful for the opportunity to have served you and we hope that we helped to make your home more comfortable and beautiful. We are thrilled that you are delighted with our work and your experience with our company. Thank you again! Thomas Capizzi, Jr. Capizzi Home Improvement"
Shirley W.
Dec 2014
Contact was nonexistent after contract was signed and deposit confirmed; I had to initiate the follow up meeting. There was also a glitch in the start date which wound up being much later than anticipated/ promised. That being said, I am completely satisfied with the outcome of this project. Gary, our project manager, was professional, responsive, and extremely easy to work with. The subcontractors especially the painters and the tile installer took such pride in their work and were sensitive to our schedules and to protecting other parts of the house from collateral damage. Pricing was higher than other estimates I received, but the competence and quality of work was well worth it. I would definitely recommend this provider without hesitation. One caveat: presentation at the home office recounting accolades and awards is overblown and boring.
Response from Capizzi Home Improvement
"We are sorry for the few missteps that occurred throughout the course of your project. Thank you for bringing them to our attention. Please know that we truly appreciative all feedback from our clients as this helps us to evaluate and determine the steps we should take to better serve our clients. We are always striving to ensure our customers have a fantastic experience with our company and we are thrilled to hear that you are completely satisfied with the outcome of your project and the service that you received. This is, of course, our ultimate goal. Again, we are always happy to hear what we can do differently as well as what we do well! We appreciate the trust and confidence you placed in our company and look forward to serving you again in the future, should the need arise. Sincerely, Thomas Capizzi, Jr. President"
Robert S.
Nov 2014
I like their professionalism and the quality of their work. The pricing was fair.
Response from Capizzi Home Improvement
"Thank you for your feedback! We truly appreciate hearing from our clients any and all feedback as we are always striving for 100% customer satisfaction. We are thrilled to hear about your experience with our company."
Edith B.
Mar 2014
Later I asked to do some roofing on a cottage I own, but had to cancel for family reasons. they kept most of the money I had deposited and gave a chance to apply some to future work. I was not pleased!
Response from Capizzi Home Improvement
"We regret that you were not satisfied with your experience with our company. In looking back at your records, you originally entered into an agreement for us to perform a roofing project on December 10, 2008. You did not decide to cancel your agreement until March 25, 2009. The time difference in this case was nearly four full months. The money retained was as per the cancellation policy detailed within your original signed agreement. As with virtually any medium or large scale projects, a significant amount of time and effort is put forth prior to us actually installing the project. These processes include (but are not limited to) review and preparation of job package and folder for our production managers, opening receivable account for project, permitting reviewing, processing, and submitting permit application (which includes travel to and from building department), our production manager re-measuring the project to ensure accurate ordering of materials, scheduling your project, ordering materials, etc. Again, we are very sorry that you were not satisfied with the agreement we made, but in cancelling the project four months after the right to recession, a significant amount of time and effort had already been spent on the project by our company. As a measure of good faith, we offered to apply any money kept towards that project or a new project you might have in the future. Our company strives to ensure that our customers receive exceptional customer service and are thrilled with the outcome of the project. We are very sorry that you are not completely satisfied with your experience."
Rachel B.
Feb 2014
We started this project on Sept 16, 2013 and finished just before Christmas except for some minor lighting and cabinet details.
The project manager, Gary Gustafson, was exemplary in keeping things going and handling unexpected changes due to the house being old (thus the new roof shingles) and because we added some extra services. The accounting was always clear and straightforward and the accountant, Dana, always easy to work with when making various adjustments to charges.
The entire area was demolished in two days. Even though tarps were hung over doors and furniture was covered, dust gets into everything, but the crew did try to minimize that. The carpentry sub-contractors, Pete and John, were excellent workers, fast and precise and very nice guys. How they managed to raise that 15-foot steel beam into position by themselves was a marvel of strength. Pete is also an excellent tiler and did a beautiful job of tiling.
All other sub-contractors were very good: electrician, plumbers, insulation, sheetrock, plasterers, painters, flooring and roofers. They all left the premises clean.The building inspectors often commented on the good work when they came to sign off on the various stages. We were very glad not to have to locate and hire all these professionals on our own, the great advantage of having a good contractor.
The cabinets were ordered from a company in Ohio and they are beautiful. Betsy Laughton, the designer from the start, did a great job of planning in everything we wanted: spice drawer, knife drawer, recycle and rubbish compartment, etc. The cabinets first arrived in the wrong configuration but that was righted within a couple of weeks. Granite and soapstone counters came from Skyline in Middleboro and they, too, were good to deal with although they sold the slab we had selected and we had to choose another one.
A major kitchen remodel is going to have its ups and downs but I would say we had a very good experience with Capizzi and would definitely hire them again.
The project manager, Gary Gustafson, was exemplary in keeping things going and handling unexpected changes due to the house being old (thus the new roof shingles) and because we added some extra services. The accounting was always clear and straightforward and the accountant, Dana, always easy to work with when making various adjustments to charges.
The entire area was demolished in two days. Even though tarps were hung over doors and furniture was covered, dust gets into everything, but the crew did try to minimize that. The carpentry sub-contractors, Pete and John, were excellent workers, fast and precise and very nice guys. How they managed to raise that 15-foot steel beam into position by themselves was a marvel of strength. Pete is also an excellent tiler and did a beautiful job of tiling.
All other sub-contractors were very good: electrician, plumbers, insulation, sheetrock, plasterers, painters, flooring and roofers. They all left the premises clean.The building inspectors often commented on the good work when they came to sign off on the various stages. We were very glad not to have to locate and hire all these professionals on our own, the great advantage of having a good contractor.
The cabinets were ordered from a company in Ohio and they are beautiful. Betsy Laughton, the designer from the start, did a great job of planning in everything we wanted: spice drawer, knife drawer, recycle and rubbish compartment, etc. The cabinets first arrived in the wrong configuration but that was righted within a couple of weeks. Granite and soapstone counters came from Skyline in Middleboro and they, too, were good to deal with although they sold the slab we had selected and we had to choose another one.
A major kitchen remodel is going to have its ups and downs but I would say we had a very good experience with Capizzi and would definitely hire them again.
Response from Capizzi Home Improvement
"Thank you for your kind words! Our company depends on our customers sharing their experiences with their friends and neighbors and we are thrilled that you are so happy with your project."
Robert J.
Nov 2013
Capizzi did contact us on 10/30/13 to tell us that the parts had been delivered and they would show up to install them within a week.
They did come on 11/4/13 and spent the entire day here, replacing the railings on the deck. They followed the directions for installation and the deck is now once again usable.
I stand by my original statement of not using this contractor again. I think they did make a "good faith" effort with the deck repair, but only because we were persistent in requesting it. Left to their own devices, it is my belief that we would not have gotten any satisfaction from them.
They did come on 11/4/13 and spent the entire day here, replacing the railings on the deck. They followed the directions for installation and the deck is now once again usable.
I stand by my original statement of not using this contractor again. I think they did make a "good faith" effort with the deck repair, but only because we were persistent in requesting it. Left to their own devices, it is my belief that we would not have gotten any satisfaction from them.
Response from Capizzi Home Improvement
"Dear [Member Name Removed], First of all, please accept our sincerest apologies for the many inconveniences that you and your wife have had to deal with along the way to resolving the warranty of your defective railing system. We truly appreciate your business and are extremely grateful for your acknowledgement that your completed kitchen addition turned out good. As I am sure you are aware, it wasn’t just a straight forward remodel. There were definitely some structural components that needed to be addressed as well as the complicated tie-in involved with the flat roof and deck above it, tying into your cape-style home. And, as I’m sure you also remember, it was at this intersection some time down the road that you sprung a leak, which, like most leaks, don’t leak in every storm and are often tricky to find at times. Again, we are sorry for the inconvenience this caused you and thank you for pointing out that we did respond to it when it happened and stuck with it until it was fixed. In regards to the railings and our warranty inspection process – If the situation is looked at from another angle, I think it really proves how successful our warranty inspection program is and what a great value it is for our clients, you folks, especially, as you are the unfortunate recipients of a product that was produced with a defect that didn’t present itself until many years later. Fortunately, this defect was discovered and pointed out to you at one of our annual warranty inspections. In this case, the product being a vinyl railing system (though the process would be the same for a door, skylight, etc.), the manufacturer is the one who services the warranty on their products, not the contractor. Therefore, as with any other product defect, we went to the manufacturer to rectify the problem. Unfortunately, I would agree that the process was more drawn out than most. We did our best to help the situation along. Fortunately, the product was finally delivered to the local vendor and we have since completed the installation (which we have done at no charge). I know you mentioned that the field rep indicated that there was also a labor issue, but you can rest assured that if it were a labor issue, we wouldn’t be getting the product from them at no charge. Honestly, if it were just a labor issue, that would have been a simpler route to resolution as then we could have just fixed it, no questions asked (like the roof leak). Essentially, what we want you to take away from all of this is that we as a company take great pride in our work and warranty program. We want our customers to be thrilled with their experience and finished product and we strive to achieve this. Unfortunately, sometimes things don’t go as smoothly as we would like due to circumstances beyond our control (as was the case in your situation, whereby we were dealing with a third party vendor to rectify the defective product warranty as the initial product’s vendor had since gone out of business). We truly regret that the path to resolution was not as expeditious as we (and you) would have wanted. However, we hope you can see the value in having hired a company that stands behind our work and our products. We will continue to be here now and down the road if and when you need us. Again, please accept our sincerest apologies for the inconveniences you experienced throughout the process and please know that we are truly grateful for your business. Sincerely, Thomas Capizzi, Jr. President Gary Gustafson Production Manager"
Robert J.
Oct 2013
While the overall kitchen addition came out good, there were a number of concerns with the deck and some with the kitchen area. For example, when it came time to lay the floor in the kitchen, there was an elevation discrepancy between the existing floor and the new floor. It was off by 1/4 - 1/2 inch. I'm not sure how an experienced contracting company misses something like that for so long. They were unable to fix it, so you can feel the change in the floor at the junction of the old and new.
As for the deck, there was a small leak that we asked them to resolve. They came back several times, claiming they could not find the leak. After their 4th visit, they did find it and fix it, but had drilled holes in the kitchen ceiling to troubleshoot and forgot to come back and fix them. Once reminded, they did, in fact fix them.
However, the reason I am writing this review now, 7 years after the work was done, has to do with a warrantee inspection that Capizzi requested. They had been asking us to do this for some time after the construction was finished. in the fifth year, we relented and scheduled the inspection. This was in early 2012.
Their inspector pointed out that the deck railings were cracked and bowed and should be fixed, under warrantee. When he reported this to the company, they told us that there had been a recall on the products used, so it would most likely be resolved through the recall. However, they said it was the homeowner's responsibility to pursue the recall. We refused to do that, as it was the company's choice of product, and their installation, so we felt they should follow up. They did finally schedule someone from the manufacturer to inspect the railings. When he did, he found that they had not been installed correctly in the first place, which exacerbated the issues from the recall. The manufacturer's rep gave me his report, along with the listing of replacement parts that would need to be ordered and installed by Capizzi.
It took several months for the order to be placed, and the materials were delivered in December, 2012, so we had to wait until spring (2013) to be installed. It then took until August, 2013, for Capizzi to return to install the new parts. When they did, they found that they did not have all the parts they needed. At this point, we lost patience with this process and said that they needed to replace ALL of the railings, since the deck is unusable at this point, because of their "repairs".
The saga is ongoing at this point, although Capizzi did tell us that the materials have been ordered and should be delivered soon. They are hoping to get the installation done before the snow flies, but we have our doubts, given the past history.
While we remain very happy with our remodeled kitchen, our experience with Capizzi has been such that we would never work with them again.
As for the deck, there was a small leak that we asked them to resolve. They came back several times, claiming they could not find the leak. After their 4th visit, they did find it and fix it, but had drilled holes in the kitchen ceiling to troubleshoot and forgot to come back and fix them. Once reminded, they did, in fact fix them.
However, the reason I am writing this review now, 7 years after the work was done, has to do with a warrantee inspection that Capizzi requested. They had been asking us to do this for some time after the construction was finished. in the fifth year, we relented and scheduled the inspection. This was in early 2012.
Their inspector pointed out that the deck railings were cracked and bowed and should be fixed, under warrantee. When he reported this to the company, they told us that there had been a recall on the products used, so it would most likely be resolved through the recall. However, they said it was the homeowner's responsibility to pursue the recall. We refused to do that, as it was the company's choice of product, and their installation, so we felt they should follow up. They did finally schedule someone from the manufacturer to inspect the railings. When he did, he found that they had not been installed correctly in the first place, which exacerbated the issues from the recall. The manufacturer's rep gave me his report, along with the listing of replacement parts that would need to be ordered and installed by Capizzi.
It took several months for the order to be placed, and the materials were delivered in December, 2012, so we had to wait until spring (2013) to be installed. It then took until August, 2013, for Capizzi to return to install the new parts. When they did, they found that they did not have all the parts they needed. At this point, we lost patience with this process and said that they needed to replace ALL of the railings, since the deck is unusable at this point, because of their "repairs".
The saga is ongoing at this point, although Capizzi did tell us that the materials have been ordered and should be delivered soon. They are hoping to get the installation done before the snow flies, but we have our doubts, given the past history.
While we remain very happy with our remodeled kitchen, our experience with Capizzi has been such that we would never work with them again.
Response from Capizzi Home Improvement
"Please see our response in client's amended review above."
Stacey S.
Apr 2013
They did stand behind their work often tho making excuses for sub-par contractors. They did try to make you happy.
They did come back and fix things that went wrong, but too many things went wrong, so it was not a good experience for us.
They did come back and fix things that went wrong, but too many things went wrong, so it was not a good experience for us.
Response from Capizzi Home Improvement
"Dear [member name removed], It is with great sadness that we are replying to these comments about your project. As you stated at the end of your review, “they did stand behind their work” and “they did come back and fix things.” These are key components in working with a reputable remodeler and as I’m sure many homeowners would agree, in the end, two of the most important aspects. As with any project, there is always the risk that things will not go as one had hoped. Unfortunately, there are numerous issues and setbacks that may occur during a remodeling project which cannot be predicted, in your case, this would include the exterior caulking on the windows being defective or the waterside windows leaking, but, as you know, we removed all bad caulking and fixed the leaks. We truly care about our client’s satisfaction. While we agree that some items are simply unacceptable, like leaving cleaning brushes in a mulch bed or backwards pipes, these are things that were addressed with the individuals who did it and steps were taken to ensure that it didn’t happen again. In regards to the plan you mention, it is a confusing statement to rebut as there was no plan brought to us and we went through the design/build process together. The shower unit, which you supplied from Lowe’s, unfortunately failed. It was our pleasure to meet you and give you a prompt estimate; based on what you ended up doing, I don’t think they were the same scope of job. I do apologize for the disconnect here. Perhaps if the pricing had lined up differently, you likely would have hired us to do the project. I think that is noteworthy. Similarly, when we were performing your initial project, you asked for additional work while we were on the job; in our experience, if we don’t satisfy clients, they don’t ask for more work. Also, please note that the photos of the deck you had someone else build may have been included because we did the stainless steel railing system which the other builder couldn’t or wouldn’t do. We regret that you feel unsatisfied with our company, but please rest assured that all warranties are still in place and should something else unexpected happen, we will be more than happy to address it. Sincerely, Thomas Capizzi, Jr. President Capizzi Home Improvement"
FW L.
Jan 2013
as above not great with the first flooring
cabinet was beautiful but doesn't slide well
1 cabinet still not right
electric outlet doesn't work on the island
cabinet was beautiful but doesn't slide well
1 cabinet still not right
electric outlet doesn't work on the island
Response from Capizzi Home Improvement
"Thank you for your review. The above punch list items have since been resolved. As you know, we provide a 5-year unconditional labor warranty against faulty workmanship on all services provided. We appreciate the trust and confidence you placed in our company and hope that you are delighted with the work. Please do not hesitate to call us directly if there are ever any questions or concerns."
Marc G.
Oct 2012
I'd use Capizzi for anything related to the house. They're not the cheapest, but their value is high! Everything has gone well.
Response from Capizzi Home Improvement
"Thank you for your kind words! We are truly grateful for the opportunity to help make your home more comfortable and beautiful. Your continued business and support are greatly appreciated!"
Catherine L.
Jun 2012
The salesman was very professional and thorough. The company invests a lot of time and energy in presenting their proposal. The start date was a little problematic and got moved several times. The workman that did the installation was on time, very professional and excellent at his craft. He worked steadily and the job was done in a reasonable amount of time. The work area was cleaned and the salesman came back to inspect the work. It looks very good and hopefully the work will stand the test of time. I no longer wish to get on high ladders to paint and I don't want the hassle of having to find a good painter every five years. I don't think I would recommend coving the trim on a first floor level because you can see the small nails that hold the coving in place. Hiring a general contractor tends to be expensive. The advantage is that the contractor has the ability to chose who does their work and they accept responsibility for the outcome. Is avoiding hassles worth the extra cost? That's up to the consumer. Capizzi will return this year to inspect the work again. I feel confident that if something wasn't right with the job they would see to it that it was fixed.
Response from Capizzi Home Improvement
"Everybody here at Capizzi Home Improvement is grateful for the opportunity to help make your home more comfortable and beautiful. Thank you for your business and support!"
Stephen T.
May 2012
The workmanship was fine. It was an average experience overall. They were very responsive to our requests. I don't plan to use them again in the future.
Response from Capizzi Home Improvement
"Thank you for your feedback. If there was anything you felt we could have done better, we want to know about it. Our business depends on satisfied customers sharing their experience with their friends and neighbors and we always want our clients to be 100% satisfied. Please do not hesitate to call us directly if you have any questions or concerns."
Dennis D.
Feb 2012
This is a follow-up to my report from October 26, 2011. All work was completed before Thanksgiving.
The roofing crew (Dmitri and gang) did a terrific job. They were in and out in one day and cleaned up almost every piece of scrap (there was a lot!). They adequately performed all necessary repairs to the rake, installed a soffit ventilation system, drip edges, etc. And the new roof looks great. A+
The bay window and storm door were installed by Tom and his helpers. Again this was a top notch job. They did encounter some unforeseen challenges which added to the length of the project, but they did a professional and thorough job. We are very happy with this part of the overall project. A+
The chimney and hearth work were the only areas with which we had issues. First, the masons showed up without warning. This was an issue as there was inside work to be done (hearth) and I was not planning on staying home. I was literally heading out the door when they arrived. Regarding the hearth, this was a component of the job that I had mentioned to the project consultant (Jake) after the chimney work had been agreed to. I was later assured by the project consultant that the mason (a different Tom) was aware of the additional work, but when he arrived to do the chimney work the mason claimed ignorance regarding the hearth. Nevertheless he took care of the hearth and did a fine job, allowing me to leave for my errands albeit 45 minutes late. The masons were working on the chimney when I left. When I returned several hours later the masons were gone. A visual inspection of the chimney revealed that the flashing work had been done and some bricks had been replaced/repaired and re-mortared. There were, however, still several broken/cracked bricks as well as some cracked and chipped mortar. Some unused mortar had fallen onto an angled part of the chimney and not been cleaned up. Also, it was not obvious that the sealant had been applied, though I understand this is not readily apparent to an untrained eye. The entire chimney had not been re-pointed and some missing/cracked bricks had not been replaced as per the agreement. I assumed the mason would be back to finish the job, but was later informed that all chimney work had been completed during that first visit.
Subsequent discussions with those involved revealed miscommunication between the project consultant and the mason. The project consultant and mason returned together to discuss the misunderstanding. At that time, the mason cleaned up the unused mortar and repaired some chipped mortar that he claimed he did not see during his prior visit. I was informed that despite the signed agreement stating the entire chimney would be repointed and all broken/cracked bricks would be replaced, this work could not be done for the agreed upon price. The project consultant explained that he misunderstood the amount of work the mason would be doing when he put together the work agreement. My position was that I would not have agreed to that small amount of chimney work being done for that price ($1200).
Ultimately a meeting was set up with myself, the project consultant, and the company owner (Tom Capizzi). It was quite obvious to me during the meeting that Tom C. wanted me to pay the full agreed upon price. He explained that their margins were very small in this business and my price had already been discounted (the $1200 was after a discount advertised by Capizzi). I was sympathetic, but reiterated that I would have never agreed to have so little work being done for that price. Ultimately we agreed on a reduced price of $995.
However, we were not quite done. After we agreed on the reduced price, they presented me with a bill ($367) for additional work and materials needed when the bay window was installed. Though I was not expecting this, it was obvious that more time and materials had been necessary to complete that part of the overall job. So I wrote them a check . I'll leave it to the reader to judge the appropriateness of presenting the bill at that time.
Based on my experiences, I can strongly recommend Capizzi Home Improvement for roofing, windows, and doors. If this had been the extent of my experiences with them, I would happily rate them A+ across the board. However, because of my experiences outlined above, I cannot recommend them for masonry work.
The roofing crew (Dmitri and gang) did a terrific job. They were in and out in one day and cleaned up almost every piece of scrap (there was a lot!). They adequately performed all necessary repairs to the rake, installed a soffit ventilation system, drip edges, etc. And the new roof looks great. A+
The bay window and storm door were installed by Tom and his helpers. Again this was a top notch job. They did encounter some unforeseen challenges which added to the length of the project, but they did a professional and thorough job. We are very happy with this part of the overall project. A+
The chimney and hearth work were the only areas with which we had issues. First, the masons showed up without warning. This was an issue as there was inside work to be done (hearth) and I was not planning on staying home. I was literally heading out the door when they arrived. Regarding the hearth, this was a component of the job that I had mentioned to the project consultant (Jake) after the chimney work had been agreed to. I was later assured by the project consultant that the mason (a different Tom) was aware of the additional work, but when he arrived to do the chimney work the mason claimed ignorance regarding the hearth. Nevertheless he took care of the hearth and did a fine job, allowing me to leave for my errands albeit 45 minutes late. The masons were working on the chimney when I left. When I returned several hours later the masons were gone. A visual inspection of the chimney revealed that the flashing work had been done and some bricks had been replaced/repaired and re-mortared. There were, however, still several broken/cracked bricks as well as some cracked and chipped mortar. Some unused mortar had fallen onto an angled part of the chimney and not been cleaned up. Also, it was not obvious that the sealant had been applied, though I understand this is not readily apparent to an untrained eye. The entire chimney had not been re-pointed and some missing/cracked bricks had not been replaced as per the agreement. I assumed the mason would be back to finish the job, but was later informed that all chimney work had been completed during that first visit.
Subsequent discussions with those involved revealed miscommunication between the project consultant and the mason. The project consultant and mason returned together to discuss the misunderstanding. At that time, the mason cleaned up the unused mortar and repaired some chipped mortar that he claimed he did not see during his prior visit. I was informed that despite the signed agreement stating the entire chimney would be repointed and all broken/cracked bricks would be replaced, this work could not be done for the agreed upon price. The project consultant explained that he misunderstood the amount of work the mason would be doing when he put together the work agreement. My position was that I would not have agreed to that small amount of chimney work being done for that price ($1200).
Ultimately a meeting was set up with myself, the project consultant, and the company owner (Tom Capizzi). It was quite obvious to me during the meeting that Tom C. wanted me to pay the full agreed upon price. He explained that their margins were very small in this business and my price had already been discounted (the $1200 was after a discount advertised by Capizzi). I was sympathetic, but reiterated that I would have never agreed to have so little work being done for that price. Ultimately we agreed on a reduced price of $995.
However, we were not quite done. After we agreed on the reduced price, they presented me with a bill ($367) for additional work and materials needed when the bay window was installed. Though I was not expecting this, it was obvious that more time and materials had been necessary to complete that part of the overall job. So I wrote them a check . I'll leave it to the reader to judge the appropriateness of presenting the bill at that time.
Based on my experiences, I can strongly recommend Capizzi Home Improvement for roofing, windows, and doors. If this had been the extent of my experiences with them, I would happily rate them A+ across the board. However, because of my experiences outlined above, I cannot recommend them for masonry work.
Response from Capizzi Home Improvement
"Thank you for your feedback. Our business depends on satisfied customers sharing their experience with their friends and neighbors; we always want our clients to be 100% satisfied. Whenever there is anything that we could have done better, we want to know about it. We are always striving to enhance our customer's experiences. We appreciate the trust and confidence you placed in our company and hope that you are delighted with our work."
DONNA N.
Dec 2011
I have used them for years. The price would have seemed very high but it was complicated. They had an electrician, a foreman and two carpenters working for most of the day. They are pricey. When I get bids, I end up going with them anyways because they are so reliable and do such good work. I was not exactly happy with how level it and they came back the next day and corrected it. There was no problem. I had them to do many other things also. In terms of price, they are expensive but they do provide quality work. I would use them in the future if needed.
Response from Capizzi Home Improvement
"Thank you for your kind words and feedback. We are thrilled to have had the opportunity to help you make your home more comfortable and beautiful!"
Ellen C.
Nov 2011
All in all it was a very positive experience. The carpenters were just terrific, They really knew their craft and were very conscientious about cleaning up at the end of each day. The sub contractors were also very good. The whole process was completed within six weeks. We are very happy with the results.
Response from Capizzi Home Improvement
"Thank you for your kind words and feedback. We are thrilled to have had the opportunity to help you make your home more comfortable and beautiful!"
Joan G.
Nov 2011
Overall, it was fine and very nice. We had used him for a couple of small projects. All the three works came out fine. They gave us an estimate for the kitchen work, but we didn't go with them in the end. They were fine all through the negotiation process. They were on time. They did a good job. Their prices are higher. Their professionalism is great. I would recommend others to get their pricing and get other estimates; but also negotiate with them on the price. They are more expensive than the average price for the same work. They knew what they were doing. Their quality is excellent. They were good. The design work was great, and people who worked were good. They were co-operative and pleasant.
Response from Capizzi Home Improvement
"Thank you for your kind words and feedback. We are thrilled to have had the opportunity to help you make your home more comfortable and beautiful!"
Nancy R.
Sep 2010
Very effiicent, the Carpenter cleaned up after his work was done and was very professional and curtious and showed me and discussed with me options, especially when it came to the post rot on the deck, Also he advised me of products to use to do my own repairs on the railings. prior to repainting.
Response from Capizzi Home Improvement
"Thank you for your review; we greatly appreciate your business and strive to ensure that our customers are not only satisfied, but raving fans!"
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FAQ
Capizzi Home Improvement is currently rated 3.9 overall out of 5.
Capizzi Home Improvement accepts the following forms of payment: CreditCard
Yes, Capizzi Home Improvement offers free project estimates.
No, Capizzi Home Improvement does not offer eco-friendly accreditations.
No, Capizzi Home Improvement does not offer a senior discount.
No, Capizzi Home Improvement does not offer emergency services.
No, Capizzi Home Improvement does not offer warranties.