MICHAEL J HYNES AUTO REPAIR

The job was done professionally. Much more involved than had appeared from outside. So the deep dive that MJHynes did and their back and forth with the insurance company was highly relevant. Many parts were back ordered. This made the whole job take longer than it rightly should have. I don't think this was MJHynes fault, but it is worth noting.

There's a reason I keep bringing my car to these guys. On each of my four (FOUR!) visits to Michael J. Hynes, the team has been incredibly helpful and made the inconvenience of a car repair very easy to manage. This last visit, when so much of my car was damaged (my car insurance company was out more than $4K), they had a lot of work to do. When I picked my car up, it looked fantastic and they detailed it (inside and out) before returning it to me. I worked with Maury on this repair and he was very helpful, polite, and clearly has a great customer service focus. Most importantly, I'm really happy with the work, but the people who helped me were terrific.

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I went because it was close by and on my insurance providers list.  They made me come in for an estimate which was useless because they couldn't give any details without having the car up.  They then told me to drop it off first thing Mon. morning.  They told me it would be probably ready Wed. , the latest Fri.  I asked them to call me with their findings.  They never did.  I called Wed. morning and left my number for a call back.  No call back, so I called again Wed afternoon.  They told me they hadn't even looked at until Tues, (so why did I drop it off Mon?) and they were waiting on parts so it would be Fri.  This whole time I have no vehicle.  I called Fri morning and again left my a message with no call back.  Fri. afternoon I call, and they tell me my car will not be ready until Mon.!  I complained to my insurance company, who contacted them.
Sat. I am at work and they call and say my car is ready. Great!  They close at one and I'm not finished with work until 3, so they say they will leave it parked out front with the paperwork.  After a long day at work I walk over there to find it isn't there!  More lies and empty promises.
I go to finally pick it up Mon. after they have called to apologize profusely.  When I arrive the guys up front don't know anything,... where the keys are or paperwork, so I wait some more and then the car is parked in and they have to find keys to move the other vehicles.
This is far and away the worst service experience I have had with any business .  The only upside is the bumper looks great.

Everything went well. Had used them on prior work a number of times and always had good experiences.

I found my experience with Michael J Hynes to be very good. They were on-time with the completion of the repairs and the results were great (could not tell there was any damage). Additionally, they worked directly with the auto insurance providers to handle the payment.

Hynes has done body work; oil changes; inspection as needed on my son's car; the work has been excellent.

I cannot ascertain if their price was reasonable; I do not know enough about repair prices, especially considering how extensively damaged my vehicle was when I brought it to them in the first place.  I would say that the stated estimate appeared to be reasonable. They did adhere to the originally agreed upon price.   They were very professional and kept me updated as to the progress of their repairs.

I brought the car in for an estimate (of both price and time to fix) ahead of time and was told the repair would take approximately 3 days. The repair was covered under my insurance, and they said they would match the insurance companies repair estimate. The estimate from the insurance company was $804. My deductible was $300.
I made an appointment and brought the car in early Monday morning, so I would get it back well before the weekend. They estimated the car would be done by Thursday or Friday. When I dropped off the car, I also mentioned that I had previously purchased the door edge trim protective tape (with the intention of installing it myself), but had decided it was too hard to install by myself. I asked if they could do it, and they said they would (no charge).
I called Thursday afternoon because I hadn't heard anything from them. They told me the car was done and could be picked up any time.
When I went to pick up the car just before closing on Thursday, I did a quick look at the car to see the repairs (they looked great at first glance), then went inside to pay. The bill came out to $1183.26, but I only paid the $804 (the remaining $379.26 was billed to my insurance company, and I was reimbursed $504).
After paying, I went outside and did a more thorough inspection of the repair. I quickly found a glob of excess paint that had dried, as well as a few small dings. When I pointed these out to the employee (Michael Hynes Jr., the son of the owner), he said the dings were tool marks. He apologized and told me that they would fix both the glob of paint and the tool marks and have the car ready the next day (Friday). I asked about the door edge trim, which they said they would install, but it had not been installed. I had left it in the back of the car, but the cardboard box was nowhere to be found in the car. I assumed I must have left it at home accidentally. I told them I would drop it off to them in the morning on my way to work.
I couldn't find the box in my apartment, but when I called them Friday early, they told me they had found the box in the shop. It had been removed when they did the interior detailing, and never found it's way back into the car.
I returned Friday evening and the glob and tool marks were gone, and the door trim had been installed. They did a good job installing the door trim. However, now I was cautious and inspected the rest of the vehicle. I noticed several small white spots on the car, not just where the original damage was, but all over (including on the opposite side of the car). The employee (same one from Thursday, Michael Jr.) said he wasn't sure what they were, but he thought they may have come from the cover they put over the car to protect the rest of the car while painting. He got one small spot off with his fingernail, but others were more resistant. He pulled the car back into the shop (they were about to close). While he was backing up I noticed the left backup lights was not working. One of the shop workers tried buffing the white spots off and got most of them off, but one or two did not come off. They finally gave up, and I wasn't interested in bickering with them. They were cleaning up to close, and I needed the car for the weekend. Now I regret not making a bigger deal, this was my "new" car after all. I asked about the dead backup light (I'm certain it was working when I dropped it off, and it was a new car, so there is no reason the bulb should be dead), but they insisted they didn't touch the lights (although it is clear that they would have needed to remove the lights to get the side panel off). Again, it was late and I didn't feel like bickering. I assumed the bulb was dead and I would fix it later.
I was not impressed with the interior "detailing" they were supposed to do. They clearly did a very quick wipe-down of the interior and nothing more, and they missed several spots of dirt. They did include the cost of the detailing when billing the insurance company. Not my problem, but it seemed odd to offer (what I understood to be free) detailing with the repair, then bill that detailing to the insurance company.
I got an oil change at the dealer soon after the repair, and asked them to check the back light for me. They told me that the repair shop had left the socket unplugged, there was nothing wrong with the bulb, and they fixed it for free (aka, plugged it back in).
The employees I dealt with were very professional and courteous throughout, but based on my experience I have no confidence in their work and will certainly never bring my car back to their shop for body work (or any other work), even though they are close to my apartment and by far the most convenient.

I rate them high overall. The work they did was incredible. The car looks immaculate. They offered a detailed bid. They were also on Angie’s list. The only problem I had was that they told me that they will do the breaks, but did not do it. The body work was, however, was remarkable. They finished the work on time and were very nice. They were expensive, but that was okay because the work was good.

See above.

perfectly. Ken is great. Very professional, communication was great. Handled all of the insurance stuff.

From the outside and inside the appearance of the work done was good overall (the paint job was excellent). The door was a few millimeters out of alignment with the front bumper as compared to the passenger side door which was in perfect alignment (not something I cared much about and did not ask Hynes to redo). I did notice that in transferring the glass and internal components of the door there were scratches to the inside tinting as well as a much louder thud when raising the window to a close. At first Danny at Hynes said that the glass must have been scratched in the accident however I knew this not to be true. I then had him compare the thud with which all of the windows closed and he acknowledged that the driver's window reseated louder than the passenger's windows (something that was not present before the accident). After acknowledging the two (what I thought to be minor) issues Danny informed me to wait for him to contact me so he could arrange for a tint person to come as well as have a loaner care available. At this point I was very happy with the service despite these minor glitches with the repair. Unfortunately things have been downhill from here and the issue has yet to be resolved. After having to contact Danny a few times instead of him contacting me he was able arrange for all of the stars to come together, unfortunate on the day that I was supposed to bring my car in I had a conflicting appointment that I had to go to (this was obviously my fault). I was a bit annoyed that I had to hound Danny as opposed him calling me but this was my mistake. Danny has been "trying" ever since to arrange for this repair to take place. I continue to have to contact him despite his claims that he will get in touch with me when everything is arranged. It's just been a very annoying back an forth with no progress since the day the car was returned to me on October 30th 2010, it is now March 2nd of 2011. What was a satisfactory if not good experience with Hynes has become a drawn-out annoyance. I used them because they were highly rated on Angie's List but have become very disappointed with their post-repair service. I feel badly that I have to keep calling and bugging Danny about this issue and and becoming increasingly frustrated that they put me in this situation. Reschedule the tint guy, get a loaner car for me and get this fixed in what will most likely take a day or two at most...please.

Very good work and professional staff. I hate having work done on my car, cause I am a woman and a lot of places can be condescending, they were awesome and I highly recommend them.

I was involved in a hit and run sustaining rear end damage to my 2007 Honda Civic. The damage included the fender, trunk and some denting to the rear side panel. I was responsible for the deductible and did not have substitute transportation insurance. I had the car towed to Hynes after having called to make sure they could do the work. When I got there, they were quite pleasant, took all the necessary information and contacted a local, national auto rental company to deliver a car and requested a reduced daily rate. This took no more than one half hour after which I was picked up and taken to the car rental company to complete the forms. When I got home, I went on the internet to determine ordinary daily rental charges and found the rate given to me was significantly lower than the published rate. The Assessor for the Insurance Company dealt with Hynes directly, I was kept updated regarding the status of the work and it took approximately five days from when the Insurance Assessor OK'd the work until I picked it up. I was quite surprised when I picked up my car as it had been detailed and looked and smelled brand new!. I would definitely use them again!

Hynes did the work efficiently, promptly, and well. I appreciated that they kept me and my insurance company in the loop.

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My Scion was rear-ended on Rt. 9 on the last week of July. I had to delay on getting the repair done until mid-September (personal scheduling reasons). I chose Michael Hynes based upon the reviews on Angie's List. When I dropped off the car, they were extremely courteous and professional. They took care of all the details. They were knowledgeable about the policies and processes of my insurance company (whom are not a major brand name in insurance). They arranged for a rental. The repair was executed perfectly. My tailgate and rear bumper looked like it did when I took delivery of the xB four years ago! More impressive was that they did a full interior and exterior detail job on my car. Also they put the 2-way radio antenna back on the tailgate (and did a better job of securing it than I did). Lastly they took care of returning the rental so that I could be on my way and back to my office as quickly as possible. My only complaint was the quality and quantity of communication during the repair process. I left a voicemail a week after I dropped off the car asking for a status update. My call was not returned. Also my claims agent at USAA had slight trouble reaching them once or twice. They're a really busy shop and that may have been why calls were not returned. I did call on the morning that my car was supposed to be ready and they were very responsive and attentive.

It was a fantastic experience. They provided the most reasonable estimate. They performed the work exactly as they described, and did a great job. The car looks wonderful. In addition to the repair work they cleaned the entire car which was a wonderful surprise. They did great work, they were prompt, efficient, and completely professinal in every way. I would use them again in a heartbeat, and recommend them to family and friends.

It is a pleasurable experience every time

They did an excellent job with my car. I would use them again.

I had some body work done there awhile back and had been very happy with the place. I was looking for somewhere to take my car for inspection and noticed they do those now. I called and asked if there was a wait for inspections, they said there wasn't. I went in and got the inspection done immediately. The little details made the experience. The person who took my car washed their hands first and they went to the effort to turn my car around when they were done so it would be easy for me to get out.

They got me an estimate right away, and then got me in the next day. They are very fast and friendly. They gave me a loaner car, which was so nice. You never get loaner cars anymore. They even washed and vacuumed my car. They go way beyond what they have to. They take pride in their work. They are a family owned business too.

Very professional. Took care of everything. Excellent work. Great to deal with. Dealt directly with my insurance company. Highly recommend.

I was really impressed with the quality of their service. They have a very good reputation and I think that they showed that. They did an amazing job and I would highly recommend them to everyone in my area.