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Petro Home Services

Founded 1903 • With Angi since August 2008

4.1

(156) Verified Reviews

Business Highlights

Emergency Services OfferedEmergency Services Offered

Description

We're America’s #1 local home heating oil and total home comfort services provider (heating, cooling, plumbing, & chimney). With over 100 years experience, we know how to keep you comfortable, safe and help you save on energy costs. Our local 24/7 customer service and support means automatic heating oil deliveries and our service response is always fast. We never run out of heating oil plus our pricing and payment plans are designed to help you manage your costs all year round. Experience the Petro difference today!...

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Verified Reviews

A few reviews for this pro...
5.0

06/11/2020

We recently had Walter Haley from Petro Home Services come to our home to do an annual service on our furnace. He explained to us that our chimney was a mess and that he had to shut the hot water off until we got it fixed, no problem. We just had the chimney fixed and Walter came back to finish the initial tune up and we couldn't be happier with his service. This is the 2nd year he has serviced ou...

Description of Work
Furnace tune up

Category heating & air conditioning/hvac,air duct cleaning,heating oil companies

Service Provider Response

Thank you for the thoughtful review! We always appreciate customer feedback and you sharing your experiences with us. Thank you for choosing us as your service provider! Best, Petro Home Services
2.0

01/07/2019

Oil delivery was sporadic and I ran out of oil completely several times in the past year. Annual maintenance used to be something they scheduled in the late summer, but now one has to chase them to get them to honor the contract. Customer service has very long wait times and I have found that the representatives were discourteous and even rude. After 40 years as a customer, I have cancelled their ...

Description of Work
Regular oil delivery and furnace maintenance

Category heating & air conditioning/hvac,heating oil companies

1.0

05/17/2018

I've been a customer for a number of years, but I think they've changed management. They always used to be so cordial when you called and they'd pick up within minutes of putting you on hold. Now it's at least a 15 minute wait before anyone picks up. Last fall I had an issue and they came out to check out. Quote me one price for that service then charged me double +. Scheduled two deliveries last ...

Description of Work
Propane deliveries

Category heating & air conditioning/hvac,propane sales

Service Provider Response

Hello, We are sorry to hear of your dissatisfaction. We were experiencing heavy call volume in January due to the temperatures. We did make the delivery and rest assured you have a monitor on your tank so you don't run out of propane. When we came out to check the unit we found it needed a tune up which caused extra charges. You called spoke to our Field Supervisor and was given an adjustment. We ...
1.0

01/17/2018

Atlas Glen-mor I’ll give you the quick facts on Atlas Glen-mor if you have time please read the full history below. Facts • I used to pay a premium price for auto-refills. Despite this, Atlas Glen-mor let my tank run out of oil during the coldest week we have had in New England for years. • I was put on hold for 45 minutes each time I called Atlas Glen-mor (I had to call at least 8 times in the sp...

Description of Work
oil services

Category heating oil companies

2.0

01/15/2018

Hold times on customer service lines were anywhere from 45 to 90 minutes, assuming you could get through and weren't disconnected and forced to call back and wait again. Once I got through, "customer service" reps were rude. I can understand stressed and busy, but rude and insulting is unacceptable. I have been a customer for years with automatic delivery that didn't get delivered. I am also disab...

Description of Work
Fuel delivery

Category heating & air conditioning/hvac,heating oil companies

Service Provider Response

We want to thank you very much for being our customer and extend my personal apologies for the recent interruption of heat to your home. We very much understand the inconvenience this caused and I want to assure you that this situation is not acceptable for us. Please know that we are working hard to doing everything we can to ensure that this does not happen again. As you know, the extreme winter...

    Services Offered

    Heating Oil, HVAC & Propane Sales & Service. Plumbing.

    Services Not Offered

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    General Information
    Free Estimates
    No
    Eco-Friendly Accreditations
    No
    Payment Options
    Visa, MasterCard, American Express, Discover, Check, Financing
    Emergency Service
    Yes
    Warranties
    Yes