JB Sash & Door

From measurement to installation to clean up everything was done professionally and new windows came out beautiful.

JB Sash was recommended to me by a neighbor. They quickly came to the house to provide me with an estimate and provided brochures and info about the Andersen materials they recommended. The quote was higher than I had gotten with other contractors, but I believe this reflects the higher-end materials. They could not schedule the work for at least 3 months given their backlog. When we did have a date, Cheryl in the office was very responsive and helpful via email and phone. The 2 men who came to do the work were on time, efficient, and cleaned up nicely. My one complaint was that the workers applied the inside window trim with a seam right in the middle. It seemed very obvious to me. I contacted Cheryl and sent her a picture and they re-did the trim. If it weren't for that, I would give them an A for professionalism.

JB Sash came out a couple of different times to provide us quotes. We went to the show room, picked a door, they came on time and did a great job. We even were a little bummed that the lockset was 1° off (top and bottom are squares, so it was obvious even though it was very slight). They came out and fixed it no problem.

My review is based on the total experience. The responsiveness rating really should be "F" and then "A" because I had 2 very different customer service experiences. Salesperson 1 Jan 24: initial phone call, talk with salesperson Jan 25: email salesperson follow up information (no reply) Feb 5: email salesperson to ask for any updates (no reply) Feb 22: email salesperson and ask if I should look elsewhere Feb 26: salesperson emails back We go back and forth via email for a while in March. On April 2nd I emailed with a question and never heard back. I called and left messages at least twice for this person and never got a call back. At this point I almost gave up and was going to call another company. Salesperson 2: However in late April I went to JB Sash in Chelsea, in person, and waited in the showroom to talk with someone. Joe Adams was very helpful in showing me some options and asking questions to better understand what I needed. Joe was also great in following up via email and made the process much easier. This review only reflects the ordering of a door and window, the installation was done by a contractor I hired.

It took me 2 years to interview every single window people in the entire world and the only ones I would ever use is JB Sash and Door.? I would recommend them to anybody.? They are in the middle line.? I would give these guys right in the middle as far as cost goes, so 30 windows was $16,000.? I didn't do the basement or the attic. I might do them next year.? They finished up about 2 weeks ago.? It took me 2 years to finally decide to do this.? I kept them waiting and waiting and waiting.? These guys, except for the real expensive guys, these were the only ones who came over, measured, left, went home and sent me in the mail a complete list of exactly what they were going to do and how much it was going to cost.? So they did it the right way.? The cost was exactly what they said it was going to be.? They came over again, they remeasured.? The reason it has taken so long is I had to finally suck it up and try to? get all the tchotchkes away from the windows because this house has been lived in by my family for 68 or 69 years so you know there is a lot of crap by the windows. So I had to get rid of all the crap. We got everything removed.? The person that came over, it took them 3 days. They were really quiet.? They were professional. I can't tell you enough how wonderful they were.? They cleaned up after themselves. They came on time. If anybody wants to have windows replaced, and they can afford a middle price there, I would definitely recommend them. Definitely, definitely!? A, A, A, A, A!? I'm definitely going to use them again.? I only have one negative thing to say about them and I don't know if that is because I don't understand something or because they just didn't want to do it and therefore they made the price high. I didn't negotiate with them.? I just called them about a week ago and said I have a storm door going out to the porch and I would like it would be fixed so that it opens inwardly, not outwardly because when it opens outwardly even when there is like 3 inches of snow there you can't open the door.? Basically, if it starts to really, really snow there is no way to clean the porch but they said it would cost $550 to do.? So I don't know if that would what it would really cost.

Sales rep Gary came by as scheduled to measure and assess for quote. I appreciated the fact that he didn't try to upsell me on anything, and when I asked him if he thought a patio door should be replaced, he said "don't waste your money- yours is perfectly fine". The quote came promptly. Pricing was slightly higher than competitors but my condo association chose this supplier. Their business manager, Cheryl was efficient and helpful. Everything as presented in quote was delivered. Installation was quick and the installers cleaned everything leaving things cleaner than when they arrived. I would definitely use JB Sash again. The windows are beautiful and have transformed my condo!

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