Action Appliance Co

We called Bill and left a message about our refrigerator needing repair on Sunday. Bill called us back first thing Monday morning and said that he could come by later in the day to take a look. Bill showed up right on schedule and determined that there was ice build-up in the refrigerator that was blocking the cold air from getting into the refrigerator. He took some pieces out of the refrigerator and removed the ice. He told us to give it a few hours for the refrigerator to get back down to temperature. Sure enough within a few hours we were back down to the correct temperature and the refrigerator has been working great since then. It has now been a month and a half. We would recommend and use Action Appliance again in the future for our appliance repair needs.

Great job he tells you what wrong with the appliance before he proceeds and tells you up front how much it would cost before he fixes it

Bill was able to fix both problems very effectively. Both jobs were not straight-forward repairs. Due to his experience and professionalism, we would hire his company again next time we have any appliance issues.

Called Bill to set up an appointment and he was at at my home within a few days. He performed a test (tests) and said that the drain valve was bad. I was charged $109.95 for a service call and was told that he would get the new part and install it with no further charges. That was the last I saw or heard from him. A few days followed when I called his office to leave messages and find out when he would return, to no avail. Not very professional in my opinion.

Bill Grant and his son with Action Appliance Company performed a very difficult job because of past water damage installing the new air conditioner. They both did one **** of a job. I witnessed it all. I would highly recommend Action Appliance Company with the solid service they do. In addition there were highly professional and arrived on time. I am a Board of Trustee for Pemberton Estates Condominium located in Dracut, MA.

Bill was on time, courteous and professional.  The job was completed in a reasonable amount of time.

Bill arrived on time. He was courteous and polite. Bill very quickly identified the problem, fixed it, and our washer was working again. took less than an hour! We highly recommend Bill if you need someone to fix your appliance.

Washing machine would not spin clothes late one night. Clothes remained wet in washer even though motor would run. Our 3 ft snow storm was due the next day & I was trying to complete our laundry in case the dryer vent was covered during the storm. Was very nervous about being able to find someone who could come the next day before the storm. Called Action appliance early the next morning and described the problem. Bill was courteous and professional and asked if I would be home a few hours later. He arrived promptly and went to the basement to work on the washing machine. My basement is very overcrowded & the laundry area is in a very cramped corner. Bill moved several things out of the way with no complaint so that he could turn the washer over on its side to get underneath to the workings. He checked it out and explained how couplings wear out over time. He replaced it with a new one and uprighted the machine to test it out. It ran perfectly. He also balanced the machine where it was so it would remain steady. He then kindly put back the objects that had been moved. During the repair he answered all the questions I had very courteously and patiently. Upon preparing the bill I asked if he still offered a senior discount as advertised on Angie's List and without hesitation he replied affirmatively and applied the discount to my bill.

   I absolutely would call him again for any appliance service. Plan to use him for purchase & installation when my old dishwasher finally gives out. Even though it was a small job, I couldn't have asked for a better appliance repair professional. He was courteous and always acted in a professional manner. He came the same day as called & on time, gave a fair estimate and price, responded to all questions and most importantly diagnosed the problem correctly and did a fine job installing new part and returning the area to its previous condition. I would highly recommend Action Appliance in Chelmsford,

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Had a leaky water line to my LG refrigerator.
After a couple of attempts at fixing the plastic line, we decided to order replacement parts.
He took care of ordering the right part, called up when he had the part and came right up to fix.
Great service!

I noticed my freezer stopped working at about 3p.  I had never used appliance repair, and found Action Appliance on Angie's List.  I made the call, and was told he could be at my house within the hour.  Bill arrived within 30 minutes.  After taking a look at my refrigerator he was able to diagnose the issue within 5 minutes fixed the problem and was gone within 30 minutes.  Bill was very professional and clearly knowledgeable.  The entire process was a pleasure, I will use Bill for any appliance issue that comes up, and he does installation of new appliance too! 

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He came to repair our refrigerator on the same day I called for service.  He quickly found out what the problem was.  Due to the door not closing properly over time, frost had built up and blocked the air flow from the freezer which provides the cooling to maintain the correct temperature.  It required quite a bit of work and time to clear the frost buildup and fix the door hinge.  I feel the cost was reasonable for the amount of time required to complete the repair.  I would not hesitate to have him come back for any future appliance repairs needed.

Bill got right back to me after I left him a phone message. I got an appointment for the very next day. He was on time and called 15 minutes before to give me a heads up. He quickly recognized the problem and explained why it was not cost effective to fix it. We discussed new washers and tips for preventing the issue with my current washer. He was very helpful. I would definitely call this company for any future appliance repairs.

He was good.  I had an appliance breakdown for years.  He was very fair both times and provided good value.  He was honest and accommodating.  So I had him come back.  I don’t have much to compare his prices to.  All I know was that he came when he said he was going to come and fixed the appliances, and then I went my merry way.

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Bill was very responsive and professional. I called on a Friday and scheduled an appt for following Monday.   When he arrived, he spent some time downstairs but called me down to discuss the repair. Unfortunately, the cost of the repair did not warrant repairing it in his opinion as I would be better off purchasing a new machine.  He showed me what he looked at and why he made that assessment. I elected to purchase a new machine so he did not repair mine. However, I was impressed with the fact that he provided me an honest opinion about repairing since I knew that he had no financial gain from recommending that I replace the machine since my only payment was for the initial call. I would definitely used his services again in the future.

I called and they were here within the hour. Took approx 30 mins to fix the problem. Price was the amount quoted over the phone.

unknown

Bill was fast, cheap and professional.  Have had no issues with the dryer since he repaired it -- very satisfied.

They did a great job, were prompt and were able to use the existing part by merely resetting saving a full repair.
I WILL USE THEM AGAIN FOR SURE.
Recommend them 100% - Great Vendor

Great! Bill and his assistant were punctual, friendly, efficient and helpful. Hopefully I won't need appliance service again any time soon, but if I do, I'll call Bill.

great

Fast and professionally.