Action Appliance Co
About us
All Brands Of Major Appliances Serviced Since 1982 Action Appliance Has Been Serving The Chelmsford Area With Prompt Same Day Service For 30 Years Our Fully Stocked Service Vans Enable Me To Acheive A 98% First Call Completion Please Call And Ask For Bill I Am The Owner And Will Be The One Coming To Your Home Or Business Thanks
Business highlights
Emergency services offered
43 years of experience
Services we offer
Coin Operated Laundry Sales & Service, Major Appliance Repair
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.934 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 3% |
Showing 1-25 of 34 reviews
Andrew C.
Nov 2017
We called Bill and left a message about our refrigerator needing repair on Sunday. Bill called us back first thing Monday morning and said that he could come by later in the day to take a look. Bill showed up right on schedule and determined that there was ice build-up in the refrigerator that was blocking the cold air from getting into the refrigerator. He took some pieces out of the refrigerator and removed the ice. He told us to give it a few hours for the refrigerator to get back down to temperature. Sure enough within a few hours we were back down to the correct temperature and the refrigerator has been working great since then. It has now been a month and a half. We would recommend and use Action Appliance again in the future for our appliance repair needs.
Response from Action Appliance Co
"Hi [Member Name Removed]. Thank you so much for the positive review. I sincerely appreciate it."
Michelle W.
Mar 2017
Great job he tells you what wrong with the appliance before he proceeds and tells you up front how much it would cost before he fixes it
Response from Action Appliance Co
"Thank You, so much for the positive review! My name is Bill actually."
David H.
Feb 2017
Bill was able to fix both problems very effectively. Both jobs were not straight-forward repairs. Due to his experience and professionalism, we would hire his company again next time we have any appliance issues.
Response from Action Appliance Co
"Thank You! I sincerely appreciate you taking the time to give me such a positive review."
Allan G.
Oct 2016
Called Bill to set up an appointment and he was at at my home within a few days. He performed a test (tests) and said that the drain valve was bad. I was charged $109.95 for a service call and was told that he would get the new part and install it with no further charges. That was the last I saw or heard from him. A few days followed when I called his office to leave messages and find out when he would return, to no avail. Not very professional in my opinion.
Thomas H.
Jul 2016
Bill Grant and his son with Action Appliance Company performed a very difficult job because of past water damage installing the new air conditioner. They both did one **** of a job. I witnessed it all. I would highly recommend Action Appliance Company with the solid service they do. In addition there were highly professional and arrived on time. I am a Board of Trustee for Pemberton Estates Condominium located in Dracut, MA.
Response from Action Appliance Co
"THANK YOU FOR YOUR REVIEW I REALLY APPRECIATE IT"
Christine R.
Jul 2015
Bill was on time, courteous and professional. The job was completed in a reasonable amount of time.
Linda S.
Nov 2014
I noticed my freezer stopped working at about 3p. I had never used appliance repair, and found Action Appliance on Angie's List. I made the call, and was told he could be at my house within the hour. Bill arrived within 30 minutes. After taking a look at my refrigerator he was able to diagnose the issue within 5 minutes fixed the problem and was gone within 30 minutes. Bill was very professional and clearly knowledgeable. The entire process was a pleasure, I will use Bill for any appliance issue that comes up, and he does installation of new appliance too!
Sharon C.
Oct 2014
unknown
Response from Action Appliance Co
"thank you so much for taking the time to post a review. I really appreciate it"
Robert P.
Sep 2014
He came to repair our refrigerator on the same day I called for service. He quickly found out what the problem was. Due to the door not closing properly over time, frost had built up and blocked the air flow from the freezer which provides the cooling to maintain the correct temperature. It required quite a bit of work and time to clear the frost buildup and fix the door hinge. I feel the cost was reasonable for the amount of time required to complete the repair. I would not hesitate to have him come back for any future appliance repairs needed.
Susan H.
Jul 2014
Bill got right back to me after I left him a phone message. I got an appointment for the very next day. He was on time and called 15 minutes before to give me a heads up. He quickly recognized the problem and explained why it was not cost effective to fix it. We discussed new washers and tips for preventing the issue with my current washer. He was very helpful. I would definitely call this company for any future appliance repairs.
Theresa R.
Jul 2014
He was good. I had an appliance breakdown for years. He was very fair both times and provided good value. He was honest and accommodating. So I had him come back. I don’t have much to compare his prices to. All I know was that he came when he said he was going to come and fixed the appliances, and then I went my merry way.
Nicholas C.
Jun 2014
unknown
Karen M.
May 2014
unknown
Response from Action Appliance Co
"Thank you for taking the time to review your service experience with ACTION APPLIANCE COMPANY. I would be happy to help you with any other appliance service needs in the future. am i'm truly pleased to have you as a customer. best BILL GRANT ACTION APPLIANCE COMPANY"
Violetta C.
Apr 2014
Bill was very responsive and professional. I called on a Friday and scheduled an appt for following Monday. When he arrived, he spent some time downstairs but called me down to discuss the repair. Unfortunately, the cost of the repair did not warrant repairing it in his opinion as I would be better off purchasing a new machine. He showed me what he looked at and why he made that assessment. I elected to purchase a new machine so he did not repair mine. However, I was impressed with the fact that he provided me an honest opinion about repairing since I knew that he had no financial gain from recommending that I replace the machine since my only payment was for the initial call. I would definitely used his services again in the future.
Response from Action Appliance Co
"HELLO [member name removed]. THANK YOU FOR GIVING ME SUCH A NICE REVIEW. AFTER 33 YEARS IN BUSINESS I STILL STRIVE TO GIVE MY CUSTOMERS A POSITIVE APPLIANCE SERVICE EXPERIENCE."
Peter N.
Feb 2014
I called and they were here within the hour. Took approx 30 mins to fix the problem. Price was the amount quoted over the phone.
Lee T.
Jan 2014
unknown
Daniel L.
Jan 2014
Bill was fast, cheap and professional. Have had no issues with the dryer since he repaired it -- very satisfied.
Response from Action Appliance Co
"THANK YOU SO MUCH FOR THE POSITIVE REVIEW I ALWAYS ENJOY MEETING NEW CUSTOMERS"
KIMBERLEY H.
Oct 2013
Great! Bill and his assistant were punctual, friendly, efficient and helpful. Hopefully I won't need appliance service again any time soon, but if I do, I'll call Bill.
Helen E.
Oct 2013
great
Jonathan F.
Sep 2013
Fast and professionally.
Juan A.
Aug 2013
Quickly diagnosed the problems on his first visit, ordered the special parts and retuned to install them and test the operation. The repairs worked very well.
Brian L.
Aug 2013
$95 might be a bit expensive for 5-10 minutes of actual work but I suppose that's what you pay these days for a professional service call. The oven has worked for the past week so I'm happy!
Beth M.
Aug 2013
Very professional and knowledgable. Seemed very experienced with the problem and said it was very common design flaw. He took the freezer apart, defrosted the problem and fixed it so it shouldn't happen again. He cleaned up after himself and didn't mind a curious two year old watching him work.
Leslie M.
Jul 2013
I had the same problem now so I would probably call him out to do it again. The price seem reasonable.
Response from Action Appliance Co
"THANK YOU [member name removed] ITS A PLEASURE TO SERVE YOU."
BRENDA C.
Jun 2013
He was out to my house just 1-2 hours after I called for the first time. He knew exactly what the problem was and had the part on him. He also gave me some preventive advice for the washer and dryer.
Licensing
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FAQ
Action Appliance Co is currently rated 4.9 overall out of 5.
Action Appliance Co accepts the following forms of payment: CreditCard
No, Action Appliance Co does not offer free project estimates.
No, Action Appliance Co does not offer eco-friendly accreditations.
No, Action Appliance Co does not offer a senior discount.
Yes, Action Appliance Co offers emergency services.
No, Action Appliance Co does not offer warranties.