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Meacham Heating Cooling & Energy Solutions
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
The Meacham Company is a full service HVAC, Plumbing, and Heating company located in the heart of central Massachusetts. Our location in Charlton, southwest of Worcester, allows us to provide rapid response to all of our customers in Central Massachusetts. For over 32 years we have been serving both residential and commercial customers throughout the region, and our company’s customer service attitude has been the key to our success.
Business highlights
Emergency services offered
39 years of experience
Services we offer
Boiler Repair and Maintenance, Ductless Split, Electrical, Electrical Service and Repairs, Furnace Repair and Maintenance, Geothermal Heating & Cooling Systems, Hyper Heat, Installation & Replacement, Plumbing, Plumbing Service and Repairs, Residential & Commercial System Design, null
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8152 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 2% | ||
| 1% | ||
| 3% |
Showing 1-25 of 152 reviews
Cecile R.
Sep 2020
Excellent job
Response from Meacham Heating Cooling & Energy Solutions
"Thank you for letting us know you are happy with our work!! We hope you are enjoying your new bathroom!"
Michael H.
Sep 2020
Very well.
Response from Meacham Heating Cooling & Energy Solutions
"Thank you for letting us know you are happy with your AC and gas furnace maintenance! Larry is very efficient and thorough!"
Barbara P.
Sep 2020
Dealing with the Meacham Company was terrific... on-time, knowledgeable, friendly, efficient with fair prices. I would recommend them wholeheartedly. In fact, we have already had them come a second time to address an additional problem.
Response from Meacham Heating Cooling & Energy Solutions
"We are blushing [Member Name Removed]! Thank you for the praise for both Jamie and the company. We strive to be the best!"
Carol P.
Sep 2020
Very efficient
Response from Meacham Heating Cooling & Energy Solutions
"Thank you for taking the time to share your feedback! We do our best to provide quality, efficient service!"
Scott D.
Aug 2020
Excellent Jamie, a master plumber, from Meacham Companies was prompt, professional and very helpful. Great job and highly recommended
Response from Meacham Heating Cooling & Energy Solutions
"Jamie is a true professional. A seasoned veteran with lots of talent. We're glad he was about to replace your Superstor in a timely fashion. Thank you for taking the time to share your comments."
Theodore K.
Aug 2020
Great job, very professional response
Response from Meacham Heating Cooling & Energy Solutions
"Thank you for your kind praise and support. We try our best to give all of our customers a "wow" experience. Our installation teams are exceptional and they take the utmost pride in their work. They are true craftsman and we're proud to have them on our team. Your comfort and safety is most important, but we also want the system to look neat and clean in your home. We hope you enjoy your new system for many years to come. Thank you again for taking the time to share your comments."
Laura G.
Jul 2020
Excellent. Professional, courteous, knowledgeable, timely and efficient. Also very kind about making sure to take into account Covid exposure concerns
Response from Meacham Heating Cooling & Energy Solutions
"[Member Name Removed], Thank you for taking the time to share your experience with us! We do our best to to provide the best service while ensuring safety during these difficult times."
Michele R.
Jul 2020
Overall, the work done has been great. Everyone who came to do the work at my home was polite and professional. They really did a nice job with the install. The accounting people were very helpful when I had to work with them to fix a mistake I made. However - The service from my advisor has left much to be desired the entire way through this process. I had an oil-based heating system that needed to be replaced. My initial appointment was early in the week of Thanksgiving. I was told I would have a quote by the end of the week / early the next week and that install could be done within two weeks. We discussed at that time that I would not be able to fill the oil tank again so we were on borrowed time (so I was appreciative of the quick install expectation), and that I had not yet had an energy assessment so one would be scheduled for me. I waited patiently for two weeks for the quote, and finally had to follow up. First I was told that he had no memory of the urgency of the situation. Then I was asked again if I had done the energy assessment - no one had contacted me. And then I was told that they needed to get back in the house to look at a few more things before providing the quote. By the time the appointment was scheduled for the return to look at the equipment, we were about 2/3 of the way through December. The assessment was then scheduled for the last week of December. By January 10th (more than 5 weeks later than I was initially told), we finally had a final proposal including all charges, rebates and loans I was eligible for. The scheduled install was going to start on the 16th. I had to follow up on the Mass Save loan application, because it was not received early in the week as promised. That means my loan application to the bank could not possibly be approved in time for the install, and delaying the install was not an option at that point. The solution? I could just front all of the money. It is not easy coming up with that kind of money on the spot for most people. Luckily, the work went well, and they finished in a timely manner, despite the cold temperatures. But... then I waited for word on how to apply for the rebates. And waited. And waited. When I finally followed up (yes, yet again, I had to do the chasing), I was sent partially completed paper forms to fill out and mail in for a lesser rebate amount than I was quoted. When I questioned the amount, and asked for an itemized invoice so I could apply for the rebates online instead of by mail, I was basically told "oops, we quoted you based upon 2019 rebates instead of 2020 rebates". I didn't receive the quote until 2020, so why were 2019 rates used? They have expressed no concern about the error they made, have made no apologies for the mistake, and are putting this all on Mass Save. It's not a Mass Save problem that the proposal was wrong, but I was told they'd follow up with Mass Save to see what could be done. And here we are, more than two months later, with no follow-up from Meacham yet again. And the itemized receipt I asked for? Never received. I was given a list of what services were performed, with no unit prices, making it impossible to file for even the lower rebate amount online. Everyone I have dealt with has been very nice along the way, even those that need to be chased. It's just been exhausting dealing with them, and no one seems to be concerned about the errors that have been made or providing good customer service and follow-up. I hope my experience was an exception.
Response from Meacham Heating Cooling & Energy Solutions
"[Member Name Removed] – First thank you for the compliment on our staff. Our team takes pride in providing each customer with the ultimate service experience. With that being said, please accept our apologies for all of the delays you experienced, from quote to installation. This is not the norm and we will look into the chain of events to make sure this does not happen again. Please know we are here to service your new equipment and ensure your complete comfort and safety."
Mary M.
Mar 2020
Excellent work and timing. The initial work to install a shut off valve on a direct vent gas heater snowballed into a nightmare. The gas company turned off gas to my house until installation of the valve. However, numerous small gas leaks were found in the house lines which required a complete check/fix. Jaime arrived Monday morning and finished Tuesday afternoon- this included mandatory inspections from the city and the gas company. Worked like clockwork. Extremely happy. The right company sent the right repairman!
Response from Meacham Heating Cooling & Energy Solutions
"Thank you for understanding the complexity and severity of your issue. Gas leaks are nothing to mess around with. We always say we handle the comfort and safety of our customers. In this case, it was all about the SAFETY of your family. Jamie is truly a skilled craftsman and we're proud to have him on our team. Coordinating the Inspections is often one of the most difficult things to do. We're so pleased that you appreciated our efforts, and you can have the peace of mind that your home is safe once again. Sleep well! Thank you for taking the time to share your experience working with the Meacham Companies."
Myron S.
Mar 2020
Brian was efficient and determined to correct the problem. He even research the manufacturer to get feed back on the problem!Great job!
Response from Meacham Heating Cooling & Energy Solutions
"Brian is terrific isn't he? He doesn't give up and loves the challenge of getting to the heart of the problem. Thank you so much for sharing your comments, and for putting your faith in the Meacham Companies."
Robin L.
Mar 2020
Awesome job! Very friendly and courteous and he even bonded with my dog! In and out first thing in the morning with a good outcome! Thanks so much!
Response from Meacham Heating Cooling & Energy Solutions
"That's wonderful to hear, thank you! We are a "pet-friendly" Company. Perhaps that could be a new advertising slogan for us. Thank you for taking the time to share your comments."
Mike M.
Feb 2020
They came right away and fixed it and it went well. They were pretty high priced. If I use them again I will definitely shop the price.
Response from Meacham Heating Cooling & Energy Solutions
"Thank you for sharing your feedback on our performance. Price is important and you certainly have the privilege of shopping around. Most of our customers appreciate that we actually answered your call, provided you with excellent service, and resolved your problem without incident. Price is important, but excellent, prompt, professional service is sometimes more expensive. Thank you for your comments!"
Nick P.
Dec 2019
Excellent. Very pleasant and professional. Showed up and on time.
Response from Meacham Heating Cooling & Energy Solutions
"We do our best to be professional and respectfull at all times, and it's naturally easy to be pleasant. Your time is valuable, and we respect that, so being on time is critical in our service efforts. Thank you so much for taking the time to share your feedback."
Marshall Z.
Dec 2019
Extremely professional with excellent customer service
Response from Meacham Heating Cooling & Energy Solutions
"We try our hardest to give you the superior service you deserve. Jamie is extremely talented and he's supported by an extremely knowledgeable team of Customer Service pros. Thank you for taking the time to share your experience with us. We truly appreciate your loyalty and support."
Denise W.
Nov 2019
From the office staff to the salesman to the installers, they were GREAT. Technically competent, professional, and pleasant. It's been a great outcome and we'll be Meacham customers as long as we live in the area...
Response from Meacham Heating Cooling & Energy Solutions
"We're all a team here at Meacham, and we all believe you deserve professional and friendly Customer Service. We respect our customers, their homes and their time...... We realize you have a choice, and we're so proud that you chose Meacham. Thank you for taking the time to share your feedback, and thank you for trusting us with you comfort and safety."
Robert V.
Oct 2019
When he returned with parts for repair, he realized the capacitor was no longer necessary so we were charged less than we expected! Very pleasant, knowledgeable and professional!
Response from Meacham Heating Cooling & Energy Solutions
"We always strive to do what's right for you. Thank you for taking the time to acknowledge our efforts. We appreciate your continued support."
Marva C.
Oct 2019
Very impressed with this company. Mark Brundage was the soul of professionalism. The entire interaction with Meacham has been positive since early May when they had to do some work in my townhouse for a neighbor whose gas lines ran through my basement. When I saw their courtesy and professional attitude, I switched from the company I had been using to Meacham. This furnace maintenance appointment went very well, and I have no complaints. I'd highly recommend this company.
Response from Meacham Heating Cooling & Energy Solutions
"We appreciate the positive feedback. Mark is not only professional, he's a truly honorable human being. We're proud to have him on our team! Thank you for taking the time to share your experience with us. We will always strive to be the best!"
Michael H.
Oct 2019
Very well.
Response from Meacham Heating Cooling & Energy Solutions
"That's wonderful [Member Name Removed]! You expect and deserve a superior service experience. We aim to please. Thank you for taking the time to share your experience."
Lisa T.
Oct 2019
Awesome!! Very professional, on time, neat, tidy.
Response from Meacham Heating Cooling & Energy Solutions
"[Member Name Removed], Thank you so much for taking the time to share your feedback on your recent boiler installation. Customer Satisfaction is our #1 priority! Please feel free to share your experience with your friends and family."
Chris C.
Oct 2019
Excellent. The service technician was extremely helpful and timely with his visit to repair my oil Furnace. I would highly recommend using the company in the future.
Response from Meacham Heating Cooling & Energy Solutions
"[Member Name Removed], thank you so much for sharing your positive experience with your furnace repair! Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you."
Lynn W.
Sep 2019
Technician was prompt, thorough, respectful of my home. He made good recommendations with out being pushy.
Response from Meacham Heating Cooling & Energy Solutions
"[Member Name Removed], we're so happy your visit went so smoothly, and you were pleased with the service and technician! Thank you for taking the time to write a review and we look forward to servicing your system next year!"
Eleanor T.
Jul 2019
Well. But didn't care for how payt. was taken. Signed a pad but didn't receive an itemized paid bill on site. Had to look at a screen, give the check and had to call a couple of days later to get an itemized bill to be printed by us and not marked paid. I know they feel this the way to go for THEM but not for the customer. Left in the dark. I want a paid receipt on site after job done.
Response from Meacham Heating Cooling & Energy Solutions
"Hello [Member Name Removed], Thank you very much for taking the time to provide feedback regarding the payment process. I will send your feedback to our management team to be considered for future process enhancements. We are very pleased you are happy with the overall plumbing services you received!!!! Thank you!"
Paul K.
Mar 2019
Called Meacham and within an hour they arrived!!Jamie did a great job! Wasn't as easy a job as should have been but he was able to complete job in a very timely manner. Extremely satisfied and would highly recommend.
Response from Meacham Heating Cooling & Energy Solutions
"[Member Name Removed] - Thank you for taking the time to leave this review. We truly appreciate your feedback. We try our best to give everyone a pleasurable experience. We're here to serve!"
Mark S.
Dec 2018
Our furnace was shutting off for no reason. I believe the ignition was dirty and Meacham cleaned it. We thought we were going to have to replace the whole furnace so it was great that we contacted Meacham.
Response from Meacham Heating Cooling & Energy Solutions
"Thank you for placing your confidence in us! We hope you enjoy the Holiday season!"
Henry K.
Nov 2018
Completely unacceptable service, follow-up, and follow-through is how I would characterize my interactions with this company. I think in the final analysis of this company they have just gotten too big and don’t value the customer anymore. Here’s why I say this - we first contacted Meacham early July 2018 and their office responded within a week and slotted a time for the Mass Save audit to be performed in August. So far things were going generally as you’d hope even if it did take a week to get timing worked out. After the audit was performed and over the course of the next several months I attempted to get proposals for work to execute on Meacham’s recommendations for HVAC with one excuse after another as to why people weren’t available. After about 5 calls and numerous emails I simply gave up and realized this company is not one I would want to do business with of any kind either for equipment install and certainly not for ongoing maintenance and support of my home.
Licensing
State Contractor License Requirements
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FAQ
Meacham Heating Cooling & Energy Solutions is currently rated 4.8 overall out of 5.
Meacham Heating Cooling & Energy Solutions accepts the following forms of payment: CreditCard
Yes, Meacham Heating Cooling & Energy Solutions offers free project estimates.
No, Meacham Heating Cooling & Energy Solutions does not offer eco-friendly accreditations.
No, Meacham Heating Cooling & Energy Solutions does not offer a senior discount.
Yes, Meacham Heating Cooling & Energy Solutions offers emergency services.
No, Meacham Heating Cooling & Energy Solutions does not offer warranties.