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Pella Windows and Doors
Doors (Interior) - Install or Replace, New Windows - Multiple, Storm Door Installation,
About us
SHOWROOM LOCATIONS; *CENTERVILLE, MA 1600 Falmouth Road Monday-Wednesday, Friday: 9AM-5PM Thursday: 9AM-7PM Saturday: 10AM-4PM *SEEKONK, MA 20 Commerce Way Monday-Wednesday, Friday: 9AM-5PM Thursday: 9AM-7PM Saturday: 10AM-4PM *WESTERLY, RI 224 Post Road Monday-Saturday: By Appointment *Newport, RI 268 1/2 Bellevue Ave
Services we offer
The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.637 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 14% | ||
| 0% | ||
| 0% | ||
| 5% |
Showing 1-25 of 37 reviews
Thomas G.
May 2017
Outstanding! The timing of the project and workmanship was second to none. Product quality of the windows and door system was excellent.
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us. We're passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Best, Pella Community Team"
Gail F.
Mar 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Kevin C.
Feb 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Carol R.
Feb 2016
unknown
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us. We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Best, Pella Community Team"
David C.
Jan 2016
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best, Pella Community Team"
Paul M.
Oct 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best, Pella Community Team"
Edward D.
Oct 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best, Pella Community Team"
Ruslan B.
Oct 2015
BAD EXPERIENCE!
Pella Window's and Doors installed our sliding door last year in a Fall. The door was priced competitively - was not the cheapest option, but was not the most expensive. We had a choice of going with a small contractor vs a bigger company. We went with Pella because of the reviews on Anglie's list and the overall size of the company hoping to get a good warranty. Shortly after the door was installed, we experience a bad winter in Boston Area. The newly installed door started leaking. We called Pella several times and were referred back and forth between customer service and installation department. In a mean time, the screen also got broken. Long story short, we had a technician visit us in a spring, and heard nothing after that. The technician tried to fix the screen by tacking a net back into the door, but is was out the next day (MY CONCLUSION IS THAT THE NET IS A BIT SHORT, HENCE SHOWING A POOR QUALITY OF THE DOOR),
When I called to follow up with Pella AROUND SUMMER TIME, the company said that the door is leaking because of ice dams, a fairly standard response for an excuse over a bad installation job, in my opinion. It is worth noting that we experienced no leaks before the installation, nor experienced any leaks anywhere else in the hours. It is also important to note that the leaks appear to be from the door itself and NOT from the wall or a roof. I am not an expert it this, but I think it reasonable to conclude that the problem is the door, and not the weather. I do think it is also relevant to state that the door that was installed was MUCH shorter that the original door. When I challenged the installation team, they stated that the door is standard and our door seemed to be built to the house specks. I DO NOT UNDERSTAND WHY IT WAS NOT DISCLOSED TO ME WHEN THE SALES PERSON TOOK THE MEASUREMENT and WHY THE MEASUREMENT WAS NEEDED!!!! I do believe that this may have caused the leak; the water would find its way if there is an opportunity for it. This summer, Pella agreed to re-seal the door and promised to do it withing a month. As we are heading to the Winder, noone from Pella responded back, and I left multiple messages with no responses.
I very seldom leave negative comments, and I believe that Anglie's list provides an opportunity to prevent bad business practices and improve quality of service.
Pella Window's and Doors installed our sliding door last year in a Fall. The door was priced competitively - was not the cheapest option, but was not the most expensive. We had a choice of going with a small contractor vs a bigger company. We went with Pella because of the reviews on Anglie's list and the overall size of the company hoping to get a good warranty. Shortly after the door was installed, we experience a bad winter in Boston Area. The newly installed door started leaking. We called Pella several times and were referred back and forth between customer service and installation department. In a mean time, the screen also got broken. Long story short, we had a technician visit us in a spring, and heard nothing after that. The technician tried to fix the screen by tacking a net back into the door, but is was out the next day (MY CONCLUSION IS THAT THE NET IS A BIT SHORT, HENCE SHOWING A POOR QUALITY OF THE DOOR),
When I called to follow up with Pella AROUND SUMMER TIME, the company said that the door is leaking because of ice dams, a fairly standard response for an excuse over a bad installation job, in my opinion. It is worth noting that we experienced no leaks before the installation, nor experienced any leaks anywhere else in the hours. It is also important to note that the leaks appear to be from the door itself and NOT from the wall or a roof. I am not an expert it this, but I think it reasonable to conclude that the problem is the door, and not the weather. I do think it is also relevant to state that the door that was installed was MUCH shorter that the original door. When I challenged the installation team, they stated that the door is standard and our door seemed to be built to the house specks. I DO NOT UNDERSTAND WHY IT WAS NOT DISCLOSED TO ME WHEN THE SALES PERSON TOOK THE MEASUREMENT and WHY THE MEASUREMENT WAS NEEDED!!!! I do believe that this may have caused the leak; the water would find its way if there is an opportunity for it. This summer, Pella agreed to re-seal the door and promised to do it withing a month. As we are heading to the Winder, noone from Pella responded back, and I left multiple messages with no responses.
I very seldom leave negative comments, and I believe that Anglie's list provides an opportunity to prevent bad business practices and improve quality of service.
Response from Pella Windows and Doors
"Thank you for taking the time to write about your experience. As a company, we continually strive to make our products, service and company better. We can’t do that without feedback from you. We have received your review and have forwarded it to our customer service team. They will reach out to you to discuss your experience as soon as possible. Best, Pella Community Team"
Norma G.
Oct 2015
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Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best, Pella Community Team"
Arline H.
Jul 2015
I was very pleased. They did a nice job, quickly and efficiently. The gentleman that gave the estimate was professional and worked with me to figure out how to deal with technical issues related to replacing my particular windows, and he gave me costs along the way for each solution.
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Brenda P.
Jun 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Claude L.
Apr 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Kind regards, Pella Community Team"
Robert V.
Apr 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
Sebastian M.
Jan 2015
unknown
Response from Pella Windows and Doors
"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. We'd love to see any before and after photos! Kind regards, Pella Community Team"
Lois B.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Kind regards, Pella Community Team"
Christopher B.
Oct 2014
unknown
Response from Pella Windows and Doors
"Thank you for your review! We appreciate and value your feedback. Kind regards, Pella Community Team"
Edmund C.
Sep 2014
It turned out great. They did a very good job and the installation was smooth and they were very experienced, very well-mannered, very clean. They were expensive. We got what we paid for. We're very happy with what we paid for. I would absolutely use them again.
Response from Pella Windows and Doors
"Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. Thank you again for choosing Pella products! Best regards, Pella Community Team"
James S.
Sep 2014
I love them. They were fantastic. The girl that handled the account was terrific. Their pricing was fair.
Response from Pella Windows and Doors
"Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. We’d love to see your before and after photos. Thank you again for choosing Pella products! Best regards, Pella Community Team"
William H.
Sep 2014
The window has been doing just fine. I think the door on our sunroom might be a Pella and the windows also. We've had no trouble with them or whatsoever. Their quality is excellent. They were very responsive. They were very good.
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with us! We’re passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Thank you, Pella Community Team"
APRIL C.
Sep 2014
It was terrible service with them and I was very disappointed. Their windows were very poorly made and poorly constructed. They had to take all the windows back and redo them and bring them back again. They still weren't right. They were Pella's best windows. We have a very old Colonial house and we wanted them to match the rest of the house. The color was a red that they did for the windows and they were supposed to give us some extra touch up paint. We never did get it. They were supposed to have a matching red caulking that we were supposed to get and we never did get it. They delivered the windows and we were waiting a long time for the installers to come. We noticed that every single window sash was wrong. They finally came and took them and left the frames sitting here for another month. All the way around, it was terrible. I own a chimney repair business and I told them if they didn't get something done, I was going to get a big banner made and drive around with it on my van when I went to my jobs. Then they finally came and corrected most of the problem. The windows accomplished what they were supposed to accomplish. They don't leak and they do a good job of keeping drafts out. They about 90 percent corrected the parts that didn't fit but there were still little problems with them as far as appearance goes.
Response from Pella Windows and Doors
"We’re sorry to hear about your experience. It is our goal to continuously improve our products, service and company. We have received your review and have forwarded it to our customer service team. We appreciate your feedback. Best regards, Pella Community Team"
Richard T.
Sep 2014
We have a good relationship. We have had these windows for about 25 years and they have not caused us that much trouble. We have been very happy with the windows in terms of they keep the heat in and the cold out. I have not had any complaints about my windows. They are fairly pricey.
Response from Pella Windows and Doors
"Thank you for your review. Kind regards, Pella Community Team"
Lawrence S.
Mar 2014
.
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with Pella. We’d love for you to connect with us and share your before and after photos. Thank you, Best regards, Wendy, Pella Community Manager"
Bruce C.
Feb 2014
.
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with Pella. We’d love for you to connect with us and share your before and after photos. Thank you, Best regards, Wendy, Pella Community Team"
David C.
Feb 2014
Good.
Response from Pella Windows and Doors
"Thank you for sharing your positive experience with Pella. We’d love for you to connect with us and share your before and after photos. Thank you, Best regards, Wendy, Pella Community Team"
Thomas G.
Nov 2013
I had a 3 panel sliding patio door installed at my rental home. This is the third time I have used Pella to purchase and install doors and windows both at buy rental home and primary residence. There is no question that I would recommend them and used them again. Nothing but outstanding from their sales representative, project manager and installers. Simply the best!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Pella Windows and Doors is currently rated 4.6 overall out of 5.
Pella Windows and Doors accepts the following forms of payment: CreditCard
Yes, Pella Windows and Doors offers free project estimates.
No, Pella Windows and Doors does not offer eco-friendly accreditations.
No, Pella Windows and Doors does not offer a senior discount.
No, Pella Windows and Doors does not offer emergency services.
No, Pella Windows and Doors does not offer warranties.