Barrell Plumbing & Heating
About us
We are a full service residential plumbing, HVAC, and remodeling company serving the Boston area with fast, reliable and guaranteed service for over 50 years. We service oil burners, sell and install water purification systems, replace and repair water heaters and boilers, sell and Install sump pumps, service drains, and handle bathroom and kitchen remodels.
Business highlights
Emergency services offered
35 years of experience
Services we offer
Plumbing Services. Heating Services
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.338 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 66% | ||
| 13% | ||
| 8% | ||
| 11% | ||
| 3% |
Showing 1-25 of 38 reviews
Maria V.
Jun 2020
It was frustrating and confusing having Barrell try to repair our system. The first time they came, they checked our interior system but did not check our AC condenser outside the house. That should have been a red flag. They ordered a blower wheel for our AC system but could not install it, saying it was either damaged or the technician didn't know how to install it properly. They ordered a new part, which did not come in. They ordered that same part again (blower wheel and motor). They installed the parts and claimed that the system was fixed. Unfortunately, they did not fix our system. We tried the AC and the heat (furnace) but neither worked; only the fan was working. We didn't want Barrell to come to our house again, since they seemed incompetent and didn't even document the work that they did, so we contacted a highly rated HVAC company on Angie's List. That company, B & G Heating and Air Conditioning, was excellent. They informed us of what they were doing and they fixed our system, quickly and professionally. Barrell had done the wiring wrong. We are happy that B & G was able to repair our system. At the same time, we have had to pay much more to get the job done since we had to hire a different company to complete the work.
JOHN W.
Apr 2019
Excellent. They came out when they said they gonna come. They replaced 2-3 valves. Price was decent. When you call them, They shown up and dependable.
Matthew C.
Aug 2017
They do excellent work, but their rates are a little high.
Roxanne S.
Mar 2017
I love Barrell Plumbing. I call them and they will come. I have used him both at my house and my office, I call him and he is there. He is super. I’ve got a problematic area down there, you can’t get to it, it’s behind the heating system. That was $2,000. They’re just so good. Their crew is good, they do it right. I wasn’t thrilled with the original $2,000, but I just think it was a difficult place to get to, so it was a lot more than anyone had planned.
Roxanne S.
Mar 2017
That was $640, with parts and labor. They are so good and reliable, and they come. I had something back up completely in my basement, my little shower down there just filled up a couple of years back and at 2 o-clock in the morning, they came, cleaned everything up and fixed it.
Roxanne S.
Mar 2017
It was about $850. That is with the parts and labor. I’m not wasting money.
Roxanne S.
Mar 2017
I think it was $742. The pricing was super, that made me happy. They were just so good. They took care of it immediately. When they say they are going to be here, they show.
Pam B.
Feb 2016
This inspection should not have taken more than one hour especially since there was nothing to fix. The extra time it took for Earl the technician to return to his truck several times for various items contributed to lengthier service which I didn't understand would cost me more--such as putting tape over a vent to reduce the airflow, changing the filter which didn't need changing, bringing in the shopvac which wasn't working properly anyway. Those were things I could have done without paying another $80.
For decades I have paid a set-rate for yearly heating/ac inspections (spring and fall) with the only additional costs being any repairs that were needed. I'm very dissatisfied with this method of charging by the hour and will look for another company in the future.
For decades I have paid a set-rate for yearly heating/ac inspections (spring and fall) with the only additional costs being any repairs that were needed. I'm very dissatisfied with this method of charging by the hour and will look for another company in the future.
Response from Barrell Plumbing & Heating
"Dear (Removed members name), I am sorry to see your review today and want you to know we take all reviews seriously whether positive or negative and we are constantly working to improve our performance. Your copy of the invoice has not been sent to you yet but will be sent out today. Our understanding was that you recently purchased this home and needed the HVAC equipment serviced and preventative maintenance completed. It was also our understanding that you wanted us to look at the laundry room air vent to see if anything could be done to adjust the airflow in that room. This service took 1.5 hours and we did perform a complete preventative maintenance for your HVAC equipment, which included replacing the air filter that you provided. While the amount of time spent servicing this equipment may seem unreasonable to you we feel that the service provided was completed properly and professionally. We will try to improve going forward though. Thank you for your feedback. Katelyn Barrell"
Jean S.
Jan 2015
unknown
John H.
Oct 2014
unknown
Hilary S.
Mar 2014
I live in a big building and they are currently doing some major work for us. We have not been billed for the receiver tank yet. They have actually been working with us for probably eight or nine years in our building. They know our building very well and their response time is always very quick. Their employees are very professional and they answer any question that anybody has. They are very experienced and they have gotten us out of some emergencies on very little notice. They have saved our building a few times from disasters and leaks. It is a fragile building so they are always there for us when we need them.
Stephen H.
Dec 2013
Oil to gas conversion. Overall the job was good, but they let too much time go between the quotation and the actual work, which got the job scheduled in a cold period. It all worked out, but I shouldn't have had the stress of having no boiler in November when I contacted them in August. The work was good, although they could have planned the positioning of the equipment better.
Danielle J.
Nov 2013
We have used Barrell many times. I have had the feeling they overcharged us but continued to use them. This last time it took them an hour and a half to unclog a toilet and snake a sink that had a hair clog. This meant we had to pay two hours. The plumber seemed to be dragging things out. After he left i noticed that the sink he just unclogged was dripping. He came back the next day and fixed it in 20 minutes. Interesting to see how much more quickly he moved when we weren't paying by the hour for the visit!
Patti G.
Oct 2013
We had another company come in for routine maintenance. They told us we had a crack in the firebox and they shut down our system without telling us. Joe's tech came in gave us a full assessment of the problem and made some upgrades to the system.
Peter B.
Sep 2013
They installed an outdoor faucet for me. I had used it one season. When I turned it on for the first time this spring, it leaked badly. They came and replaced the 0-ring, a job thattook 5 minutes and required no tools. I got an unitemized bill for $175.00.
Response from Barrell Plumbing & Heating
"We at Barrell Plumbing try to provide the best and fairest service we can. I have to disagree with this comment. The original outdoor faucet was installed on 9/1/11. The service call to repair the faucet was made on 5/11/13, 20 months later. Both invoices sent to (Member name removed) were itemized, and the 2nd invoice was not $ 175.00, it was $ 175.05."
Lilla J.
Jul 2013
They came and did what they said they were going to do. They are very efficient and they are informative on what to look out for in the future. The price is reasonable. They save me money and it is great. Sometimes, I call for help, say, I need this and they don't charge me for that. I have had many, many people from the company come to my place, so it has been an ongoing relationship with them.
Walter P.
Jun 2013
I called for service Monday morning and was worked into a busy schedule by the afternoon. The plumber determined that the problem was ice forming in the system due to low coolant causing the system to over work. He turned off the system and set the fans to operate manually allowing the warm air to circulate and defrost the system. He returned the next day to insure that it was defrosted, check the coolant levels, and restart the system.
Jessica B.
Apr 2013
The whole visit took less than an hour. What we thought was a clogged drain was a poorly adjusted drain assembly. The plumber arrived only a few minutes late (and the company called to let us know about five minutes before that he might be late due to traffic). He was polite and professional. He left the bathroom as clean as he found it.
Joan B.
Dec 2012
Easy fast and professional
Michael C.
Nov 2012
They are honest, get the job done, do what they say they will do. I trust them and will continue to use them for years.
Evan G.
May 2012
Do yourself a favor and find someone with honest pricing.
Guy they sent seemed knowledgeable and professional. Wasn't able to compete job because he couldn't reach the unit within the condo. Presented bill for $165 for 22 minutes of work. When questioned how is that possible he told me and quot;suppliesand quot;. Barrell over charges. When I asked for more specifics they quickly dropped the bill to $125. And when asked for how that broke done they told me labor $95 (min. rate) and $30 for the spray to clean the condenser.
Never mind that they were doing all the units in the condo association and presumably charging everyone a $95 minimum rate plus at lead $30 for supplies. When inquiring more they told me they waived a dispatch fee of $25 and additional lubricant fees. ????
I feel cheated. I'm sure they do find work since the guy they sent was professional but the office who was dictating prices over the phone is over charging its customers or worse bilking them.
Guy they sent seemed knowledgeable and professional. Wasn't able to compete job because he couldn't reach the unit within the condo. Presented bill for $165 for 22 minutes of work. When questioned how is that possible he told me and quot;suppliesand quot;. Barrell over charges. When I asked for more specifics they quickly dropped the bill to $125. And when asked for how that broke done they told me labor $95 (min. rate) and $30 for the spray to clean the condenser.
Never mind that they were doing all the units in the condo association and presumably charging everyone a $95 minimum rate plus at lead $30 for supplies. When inquiring more they told me they waived a dispatch fee of $25 and additional lubricant fees. ????
I feel cheated. I'm sure they do find work since the guy they sent was professional but the office who was dictating prices over the phone is over charging its customers or worse bilking them.
Carole L.
Mar 2012
I like them because they respond to me very quickly. They will give you a price and do the work. They clean up. They do a good job of leaving my house in a good condition. Their price was on the higher side, but to me it was worth it. I will consider using them in the future.
Andy A.
Feb 2012
They did a good job. I would use them in the future.
Barbara O.
Feb 2012
Sunday night late around 10pm, I was finishing the dishes and had no hot water....went to the basement and found the hot water heater just beginning to leak. I called Barrell Plumbing and left a message. I had a call back shortly after and Keith walked me through safely draining the rest of the water from the hot water heater so that I did not have a flood. He told me to call the office early on Monday. I spoke to Katie early AM and she had someone at my house by 8am. We were back up and running by 11am with a new hot water heater. Everyone I worked with was very professional and helpful. I would definitely use them again and have for years. We have always had professional, on-time service. We feel very confident Barrell Plumbing.
Hannah R.
Mar 2011
I have now used Barrell Plumbing on two occasions and they have been wonderful both times. The first job was to restore water pressure to our shower. The plumber arrived right on time, was very professional, friendly, and fixed the problem in under 10 minutes. The second time they unhooked our old dishwasher and installed a new one. Again, the plumber arrived right on time, worked quickly, efficiently and cleanly. I had a problem receiving the delivery of the dishwasher and Katie, the wonderful woman who scheduled everything for me, was very understanding and flexible with rescheduling the hookup of the new machine. I would highly recommend Barrell Plumbing!
Licensing
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FAQ
Barrell Plumbing & Heating is currently rated 4.3 overall out of 5.
Barrell Plumbing & Heating accepts the following forms of payment: CreditCard
No, Barrell Plumbing & Heating does not offer free project estimates.
No, Barrell Plumbing & Heating does not offer eco-friendly accreditations.
No, Barrell Plumbing & Heating does not offer a senior discount.
Yes, Barrell Plumbing & Heating offers emergency services.
No, Barrell Plumbing & Heating does not offer warranties.