MIDDLESEX OVERHEAD DOORS

DO NOT DO BUSINESS WITH THIS COMPANY. I am writing this review as the company has basically left me with a garage door operator that does not work. The original garage door operator was installed on 09.17.2021 but the following day 09.18.2021, the door was opening halfway. The myQ app indicated it was an alignment sensors error. I emailed the company about this as well as sent pictures. The technician came back on 09.21.2021 and installed a new one and said that there was nothing wrong with the sensors. He said it was easier to install a new one versus trying to diagnose the issue. Now 4 months later, the garage door is not working again, the door is opening halfway and when I try to close it, the lights would blink, and the operator would beep. The technician has come back twice to reset the limits and force as well as oiled the door. The issue is still not resolved so I called the company to have the technician come back to diagnose and fix the issue. The appointment was scheduled for 02.04.2022, however, I received a voicemail from the company that they will not be sending out another technician and there is nothing else they can do on their end and to call an electrician. I did give them another call on 02.07.2022 to try to get this resolved but the person said, "they will call me back to reschedule." I have not received a call back and probably will not. This is how they treat their customer, ignore them and "hope it will just go way" and leave them with a useless garage door operator.

We had our garage door replaced on 8/17/2020. Neil Cronin is the best ambassador that a company can ask for. Not only is he knowledgeable about garage doors, the mechanism, the technology, but he is also well spoken, has a pleasant demeanor, courteous and professional. Above all, Middlsex Doors has a laser focus on the customer and their satisfaction. Neil took my calls, even when he was driving he pulled over to take my calls, took the time to talk to me and explain things to me, listen to my concerns, and addressed the concerns to my satisfaction. Even in the day if install, I called Neil and he agreed to make an adjustment to the work detail. This is what sets them apart as a company from all their competitors. Shirley at the office is excellent as well. Everybody knows how to put a door together, there’s a ton of you guys out there and I have multiple very good choices. However, the one thing that sets everybody apart is great customer service, not lipservice but actual customer service and satisfaction. This is where Middlesex Overhead Doors was excellent and earned my business and endorsement.

When it was determined it would be better to replace the motor rather than repair another appointment was scheduled. Scott returned a week later and quickly did the installation. The door is working again and quieter than before. I was more than satisfied with Scott's work and professionalism.

The company and technician were great! They responded immediately after I sent in a request to fix the broken railings, sensors, etc. on my garage door. The technician was very friendly and fixed everything very quickly so that I was able to use my garage soon after having several issues with the garage door!

Excellent - timely and well structured quote and then excellent install - no problems and the doors look and work great

Outstanding. Installers were highly professional. The job was completed ontime and excellent in every way.

The installation went fine. The product is good. The company needs to communicate better between their departments and the customer.

First technician was close to 2 hours late from the time range given. Second technician was prompt. Services performed very well. Service call price is high ($146.00).

Came and fixed door while at work. Very professional.

Very well. They even replace part of the new doors since they found a tiny dent Gra was pretty hard to see.