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Chase Plumbing Co Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Chase Plumbing Co., Inc. is a plumbing and heating business serving the greater Boston area. The owner, Ian Chisholm has been in the business for 20 years and is committed to excellence. Ian grew up in Lexington and is now proudly serving the residents of Lexington among many other towns. Ian also has many established contractor relationships that he values. The employees of Chase Plumbing Co., Inc. work together as a team to ensure all of our clients are pleased with the services that we offer. Ian Chisholm is always personally available to help solve any problem, and we as a team will strive for excellence for each and every one of our clients. A few things that we make every effort to be are: professional, clean, efficient, reliable, and offer competitive rates. Our team is big enough to handle all of your plumbing and heating needs but at the same time we are a company that is small enough to manage the most minor of jobs. At Chase Plumbing we trust all of our technicians who will be working in your home. The staff here is dedicated to providing our clients with the finest service in the industry. Please give us a call today at 617-448-9051 so we can add you to our list of satisfied customers.
Business highlights
18 years of experience
Services we offer
Appliance Connections, Fixture Replacements, Heating . Plumbing. Plumbing - Drain Cleaning.Kitchen Remodels, High Efficiency Tankless Water Heaters, Hot Water Boiler Installs, Hot Water Boiler Repairs, Plumbing Repairs, Radiant Heating, Snow Melt Systems, Steam Boiler Installs, Steam Boiler Repairs, Sump Pumps, Water Filtration, Water Heater Replacement
Reviews
4.966 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 2% | ||
| 3% | ||
| 0% | ||
| 0% |
Showing 1-25 of 66 reviews
John C.
Feb 2020
They worked extremely hard. They cleaned up. They were excellent. They were really good. Very pleasant.
Response from Chase Plumbing Co Inc
"Thank you so much for the positive review. We were happy to help. Please call us if you have any future plumbing or heating needs. We appreciate the business. Be well."
Sandy M.
Feb 2019
The office was very polite, took the information and they were available on the day I wanted. Chris came by and we went over what was needed. He fixed a slow drain in one bathroom sink, had to remove and replace an assembly so I could have the drain stopper working again, as well as fix a leaky faucet in another bathroom sink, and replaced a shut off valve that supplied hot water to a dishwasher. He did come across one issue where he needed to check for a part to replace with the 2nd floor bathroom faucet (the faucet that leaked) since they didn't commonly carry the parts made by the manufacturer my faucet was made by, but could check a local supply company and order them. Turns out one of the guys working for Chase had them, so he came by and dropped them off and Chris was able to finish that part of the job. This was a positive thing since he didn't have to wait for a supplier to deliver an order, and it saved me another service call! He also had to do a little more work than anticipated to replace the shut off valve, but it was probably better in the long run. Chris was very professional and completed the work and explained the work he was doing as he went along. He went over everything with me after he finished showing me the work that was done. Plus, the price was very reasonable. I was very pleased with the work, the professionalism and price going with Chase Plumbing. I would definitely hire them again and would recommend them to others looking for a good plumbing company.
Response from Chase Plumbing Co Inc
"Thank you so much for taking the time to leave us a positive review. We truly appreciate the feedback."
Susan M.
Dec 2018
The plumber (Steve) arrived within the stated time frame, called from the driveway to announce his arrival, and was extremely courteous. He was neat and organized, and took pains to protect the floors from a mess. He explained his approach to troubleshooting, and based on the age of the plumbing, came-up with cost-effective solutions. He made additional adjustments (such as securing a toilet to the floor and tweaking the tank fill levels) to improve the performance of the fixtures. Additionally, he worked very quickly and was prepared with all the necessary parts on his truck. All 3 toilets are now in good running order.
Response from Chase Plumbing Co Inc
"Thank you so much for taking the time to leave us a positive review. We truly appreciate it."
Wynne M.
Oct 2016
unknown
Response from Chase Plumbing Co Inc
"Thank you very much for taking the time to leave us a positive review. We appreciate the business."
Mary D.
Oct 2016
We had all kinds of problems. He got us up and running in no time at all. We had no idea what we were in for, and it was a big mess. I would highly recommend them, and they are very professional. They do quality work. They are really the best around. I have had a lot of different plumbers, and I will always use these guys. They are very friendly, and professional. They are a good find.
Response from Chase Plumbing Co Inc
"Thank you so much for your positive review. We are so happy you enjoyed your experience with Chase Plumbing Co., Inc. Please keep us in mind for all your future plumbing and heating needs."
Christopher D.
Apr 2016
They did a good job with the cleaning but didn't get to the levels that we thought they were supposed to. They were responsive and did the work that we asked them to do but we did not get the results we were expecting. They were very nice. They didn't bring the correct equipment for the job so they had to come back and they double charged us.
Amy D.
Oct 2015
Very prompt - in fact arrived earlier than the time window given!
We had a list of several things that needed to be done. A new kitchen faucet installed, two leaks from an upstairs bathroom fixed and a leaky downstairs toilet. He did the kitchen faucet and leaky toilet quickly and efficiently. In addition, he took the time to inspect the upstairs bathroom and determined one leak was most likely from cracked caulking, not internal pipes leaking. The second leak was an upstairs toilet seal that needed to be replaced. Easy and inexpensive fixes in both cases when I had been worried they may be expensive and difficult.
Very prompt, very professional, explained how the leaks had happened and what he needed to do to fix them.
So happy to find a plumber I trust.
We had a list of several things that needed to be done. A new kitchen faucet installed, two leaks from an upstairs bathroom fixed and a leaky downstairs toilet. He did the kitchen faucet and leaky toilet quickly and efficiently. In addition, he took the time to inspect the upstairs bathroom and determined one leak was most likely from cracked caulking, not internal pipes leaking. The second leak was an upstairs toilet seal that needed to be replaced. Easy and inexpensive fixes in both cases when I had been worried they may be expensive and difficult.
Very prompt, very professional, explained how the leaks had happened and what he needed to do to fix them.
So happy to find a plumber I trust.
Response from Chase Plumbing Co Inc
"Thank you so much for taking the time to write us such a positive review. We strive to do our best on each plumbing and heating call. We can't thank you enough for the business and the positive feedback."
David L.
Oct 2015
unknown
Response from Chase Plumbing Co Inc
"We truly appreciate you taking the time to post a positive review about Chase Plumbing. Please keep us in mind for all of your future plumbing and heating needs. Thanks again."
Emily C.
Sep 2015
All went well! This was a messy, unpleasant job completed in a pleasant fashion.
Response from Chase Plumbing Co Inc
"Thank you very much for the positive review. We are happy we were able to help. Please keep up in mind for all of your future plumbing and heating needs."
Emily C.
Sep 2015
It was a messy job, but they did it well. Could have cleaned up a bit better afterward.
Scott S.
Aug 2015
Great! They were responsive (1-day turnaround), had the product I wanted installed, charged a reasonable amount, and left our house with the sink area cleaned up. Good all around.
Response from Chase Plumbing Co Inc
"We can't thank you enough for taking the time to leave us a positive review. We appreciate the business and hope that you will keep us in mind for all of your future plumbing and heating needs. Thanks again."
Kevin L.
Jun 2015
A mixed bag here.
- The work was completed over two days (as expected - had to wait for parts, delivery of new dryer).
- First day very punctual, and at the end of the first day I was told by the plumber that he would return the next day, first thing at 7am. Did not show up at that time, so I called the office and was told that the plumber did not know anything about scheduling, and that on their schedule he would arrive in the afternoon. He did
- Received helpful advice on the selection of the automatic shut-off valve, which they sourced by the next day
- The installation of the automatic shut-off valve was problematic. Was told it would hang discretely behind the dryer, but instead it was installed with valves and hoses hanging obtrusively on top of the washer. Did not accept that and the plumber reinstalled with long hoses to the side. Better, but honestly it was a tangled mess of hoses that did not suggest professionalism or attention to detail or aesthetics. Also the plumber was unfamiliar with the valve and did not test it after installation. When we tested it together it did not work, so extra time was used troubleshooting. Ultimately fixed.
- Installation of main shut-off valve, and gasket all good
- Cost was higher than expected, partly because the parts were higher than quoted, and partly because of the extra time charges
Again, a mixed bag. Some good and the work is complete and functional. But enough concerns that I didn't walk away thinking that it was all that professional. I'd be inclined to try someone different for my next service.
- The work was completed over two days (as expected - had to wait for parts, delivery of new dryer).
- First day very punctual, and at the end of the first day I was told by the plumber that he would return the next day, first thing at 7am. Did not show up at that time, so I called the office and was told that the plumber did not know anything about scheduling, and that on their schedule he would arrive in the afternoon. He did
- Received helpful advice on the selection of the automatic shut-off valve, which they sourced by the next day
- The installation of the automatic shut-off valve was problematic. Was told it would hang discretely behind the dryer, but instead it was installed with valves and hoses hanging obtrusively on top of the washer. Did not accept that and the plumber reinstalled with long hoses to the side. Better, but honestly it was a tangled mess of hoses that did not suggest professionalism or attention to detail or aesthetics. Also the plumber was unfamiliar with the valve and did not test it after installation. When we tested it together it did not work, so extra time was used troubleshooting. Ultimately fixed.
- Installation of main shut-off valve, and gasket all good
- Cost was higher than expected, partly because the parts were higher than quoted, and partly because of the extra time charges
Again, a mixed bag. Some good and the work is complete and functional. But enough concerns that I didn't walk away thinking that it was all that professional. I'd be inclined to try someone different for my next service.
Kevin M.
May 2015
I called Chase one night about a toilet leak. They came first thing in the morning, fixed it, and walked me through the problem. Very professional.
Response from Chase Plumbing Co Inc
"Thank you so much for taking the time to leave us a positive review. We appreciate your business and hope that we can be of service to you in the future. Thanks again."
Suresh T.
Apr 2015
It went ok.
Response from Chase Plumbing Co Inc
"Thank you for taking the time to leave us a positive review. We appreciate your business. We hope we can be of service to you in the future."
Jodi G.
Dec 2014
They have been back and forth throughout the year for a project that we have been doing. We started in March and it is completed. They weren’t very good with phone calls sometimes but they always responded to emails so that was fine.
Response from Chase Plumbing Co Inc
"We truly appreciate you taking the time to leave us positive feedback. It was a pleasure working with you on your project. We hope that you will keep us in mind for future plumbing and heating needs. Again, thank you for the business. Happy New Year!"
Elizabeth K.
Dec 2014
unknown
Response from Chase Plumbing Co Inc
"Thank you so much for taking the time to leave us a positive review. We truly appreciate your business and hope that we can be of service to you in the future. Thank you and happy new year!"
Fred A.
Dec 2014
I really appreciated the quick response. When I called in to have my leaking water heater replaced, they showed up the next day at 8 am right on time as they had promised. They did a very professional job with the purchase and installation of the new water heater. All I can say I am very happy with the result.
Response from Chase Plumbing Co Inc
"Thank you so much for the positive review. We were happy that we could help you with your plumbing needs. If you ever need help in the future don't hesitate to call us. Thanks again we appreciate it."
Thomas S.
Oct 2014
unknown
Response from Chase Plumbing Co Inc
"We appreciate you taking the time to leave us a review, thank you. Please contact us again with any plumbing or heating needs. Thank you."
Miriam S.
Sep 2014
unknown
Response from Chase Plumbing Co Inc
"Thank you so much for such a nice review. We appreciate you taking the time to give us your feedback on our services Please keep us in mind with any future plumbing and heating needs. And thank you again for choosing Chase Plumbing!"
Jeremy P.
Aug 2014
Chase Plumbing finished the job in 3 hours. The two plumbers were prompt, courteous, met all my expectations, and answered all of my concerns above and beyond what I expected. For instance, I've been trying to discover a company that provides inspection to residential fire sprinkler systems and I haven't had much luck. The plumbers called back to the office and provided me with a contact to call to see if they offer the service. Furthermore, I didn't expect them to label all the incoming water pipes, which is wonderful. The plumbers provided valuable feedback about not needing to do the extra work of installing a water pressure reducer because we are within code and it wouldn't make much difference for the amount of money to install the part. Chase Plumbing has quickly gained my trust for future work.
Response from Chase Plumbing Co Inc
"We can't thank you enough for such a positive review. We are pleased that we could be of service to you. Life can be so busy so we truly appreciate you taking the time to leave us such great feed back. Please keep us in mind for your future plumbing and heating needs. Thanks again!"
Elsia S.
Jul 2014
I first contacted Chase for an estimate. They were diligent in getting me the estimate, and being able to start the work about 2 weeks after the contract was signed and deposit was made. This was really incredible for us as we had received a number of estimates from different plumbers that just didn't have time for us.
The plumbing work took 2 full days for 2 of their workers. The workers showed up early, and work hard through the day. The minor demo work they had to do was done cleanly, and they made no marks on my house taking out the old pieces. They wired all the pipes exactly the way I wanted them. I was very happy with their work.
I had a lot of requests to handle the work in specific ways. They were happy to listen to my requests, and they performed well. They got used to my requests, and in some cases double checked with me prior to starting certain pieces of the job.
The one bad part was the electrician they brought along to wire my thermostat for the new zone. Their electrician was to give me a 5-wire hookup with red, white, and green (common) to be wired for me. However, he wired the red wire to the white hookup, the white wire to the red hookup, and he didn't wire the common at all! Luckily I got a Nest and during the programming of it, Nest told me what wires were incorrectly wired. I had to go shut off the power and do the wiring myself. Also luckily that my Nest didn't get a short circuit!! Imagine if I had to pay for that!
You'd be better off getting your own electrician if you need a thermostat to be wired as well.
The plumbing work took 2 full days for 2 of their workers. The workers showed up early, and work hard through the day. The minor demo work they had to do was done cleanly, and they made no marks on my house taking out the old pieces. They wired all the pipes exactly the way I wanted them. I was very happy with their work.
I had a lot of requests to handle the work in specific ways. They were happy to listen to my requests, and they performed well. They got used to my requests, and in some cases double checked with me prior to starting certain pieces of the job.
The one bad part was the electrician they brought along to wire my thermostat for the new zone. Their electrician was to give me a 5-wire hookup with red, white, and green (common) to be wired for me. However, he wired the red wire to the white hookup, the white wire to the red hookup, and he didn't wire the common at all! Luckily I got a Nest and during the programming of it, Nest told me what wires were incorrectly wired. I had to go shut off the power and do the wiring myself. Also luckily that my Nest didn't get a short circuit!! Imagine if I had to pay for that!
You'd be better off getting your own electrician if you need a thermostat to be wired as well.
Response from Chase Plumbing Co Inc
"Thank you for the positive review. We were happy to be of service to you and we truly appreciate the business. It was a pleasure working with you. And we look forward to working with you in the future. Thanks again for taking the time to leave us a positive review."
Lynn F.
Jul 2014
unknown
Response from Chase Plumbing Co Inc
"We sincerely appreciate you taking the time to give us a positive review, thank you. We hope we can be of service to you in the near future. Thanks again for the great review and the business."
Galen W.
May 2014
After calling Ian, the owner, the day before and told him our urgent plumbing needs, he promised to be at our house the next day between 7-8. The next day he arrived at 6:50am ready to go. We walked through and discussed what needed to be done, and he got to work. He fixed the kitchen sink faucet, I was ready to replace, saving me money! He said the exterior faucet shut off just needed to be tightened, saving me money! Ian is a pleasure to work with, knows his profession through and through. I found Chase plumbing working at "The Inn at Hastings" in Lexington, and wasn't sure if he would be interested in a small job. I checked his reviews on great reviews on Angie's list and called him. Thanks for making this a priority. Good luck!
Response from Chase Plumbing Co Inc
"We can't thank you enough for taking the time to write us a positive review. We appreciate your business and hope that we can be of service to you in the future. Thanks again for the support. We are so grateful."
Ilhan G.
May 2014
Ian is very professional. Prior coming to the house he text messaged to let me know the expected time of arrival. When he arrived he had brought a couple different faucets with him after discussion installation and mounting options he proceeded with the work. Prior leaving he ensured everything was up and running again as he had turned the main gas and water off. He was on time and the job was done neatly and professionally. Thanks Ian.
Response from Chase Plumbing Co Inc
"Wow thank you for such a nice review. We were happy to be of service to you. We also appreciate you taking the time to leave us a review. Please keep us in mind for future plumbing needs. Thanks again."
Cheryl O.
Apr 2014
shower fixture was leaking. Ian quickly identified the problem and explained the situation in detail to me. It was a simple fix so he offered to look at any other plumbing issues I had (which were none). Because the fix was so simple he reduced the fee for me, which I appreciated greatly.
Response from Chase Plumbing Co Inc
"Thank you for the positive review. We appreciate you taking time out of your busy day to leave us such a nice review. We also can't thank you enough for the business. Please keep us in mind for future plumbing needs. Thank you!"
Licensing
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FAQ
Chase Plumbing Co Inc is currently rated 4.9 overall out of 5.
No, Chase Plumbing Co Inc does not offer free project estimates.
No, Chase Plumbing Co Inc does not offer eco-friendly accreditations.
No, Chase Plumbing Co Inc does not offer a senior discount.
No, Chase Plumbing Co Inc does not offer emergency services.
No, Chase Plumbing Co Inc does not offer warranties.