William D Osenton & Son Inc

He always responds quickly to calls and comes within a day or so. He's a bit idiosyncratic (he doesn't seem to remember us despite coming to our place several times), but he does the work promptly and efficiently.

In May, to my surprise, I received an invoice for troubleshooting from the company. He did no troubleshooting while at my home. I would not have scheduled him to come to my home if he had indicated that he would not be able to complete the needed work when I spoke to him initially. He then called me today to ask me to pay for the invoice. I tried to have a conversation regarding the fact that no work was performed, but he ended the call, stating that he will see me in small claims.

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An older valve dislodged something in the pipeline which then required a repair, which was done on the same visit.

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It went great!  The project required three trips: disconnecting old stove, scoping what was needed after the new stove arrived, and finishing the installation.  Dick had to readjust the position of the gas line and install a new flexible connection.  Each time he arrived on time and quickly performed his task.
This was an entirely successful interaction.  I will definitely hire him again when we need more plumbing work.