William D Osenton & Son Inc

He always responds quickly to calls and comes within a day or so. He's a bit idiosyncratic (he doesn't seem to remember us despite coming to our place several times), but he does the work promptly and efficiently.

In May, to my surprise, I received an invoice for troubleshooting from the company. He did no troubleshooting while at my home. I would not have scheduled him to come to my home if he had indicated that he would not be able to complete the needed work when I spoke to him initially. He then called me today to ask me to pay for the invoice. I tried to have a conversation regarding the fact that no work was performed, but he ended the call, stating that he will see me in small claims.

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An older valve dislodged something in the pipeline which then required a repair, which was done on the same visit.

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It went great!  The project required three trips: disconnecting old stove, scoping what was needed after the new stove arrived, and finishing the installation.  Dick had to readjust the position of the gas line and install a new flexible connection.  Each time he arrived on time and quickly performed his task.
This was an entirely successful interaction.  I will definitely hire him again when we need more plumbing work.

Great! Easy to work with, honest and helpful

They didn't standby with their product and didn't solve the issue. I was out of money from the referral to the first company. I thought that the water heater was missing a part right from the start. When I tried to get compensation from the manufacturer of the water heater and from Osenton; they weren't helpful. I wanted to use them as my regular plumber but they left me out hanging. They replaced the water heater and they were there when I needed it and that was good.

I have had a number of proposals to replace my oil boilers with gas boilers. Dick came up with a creative alternative that wi8ll save me a lot of money. He also has the best price on replacing the oil boilers with gas. Because of the gas piping work he has done for us in the past, I trust Dick to do the highest quality workmanship.

This was the best plumber I've used in years. Every detail was carried out well. He was the fourthplumber I had used in as many years, and his work was worth the price.

worked well

was helpful in selecting best one. Installation was done well.

Osenton is always responsive and does good quality work, and this case was no exception. My sense is they tend to be a little pricey, but I'm not sure how they compare with other plumbers.

We've used them for many years. Mr. Osenton responds promptly, gives a very accurate estimate and work is usually done within a couple of days. If an emergency, he will come immediately. Everything is explained to us very clearly, and his suggestions are always logical and prices reasonable.

Very patient with the coordination of 3 different units to execute the work. Communication was clear and quote was reasonable. When the work was completed faster than expected - they came in significantly under the quote. Highly recommend - we have already contacted them to investigate another leak.

They are great; I have used them several times. Over the past three years I have probably used them four times. They have done some kind of easy stuff, but also some advanced stuff. In the past they also have redone all the waste lines in a bathroom, replaced a significant piece of pipe behind a wall, installed a sink and the plumbing associated with the sink and unclogged the sink a few times. I keep using them because he is extremely thorough, very responsive and his communications are very clear. He follows up so every time we have used him he has called after the work was finished to make sure everything was okay and that we did not have any concerns.

We had new granite counters installed in our condo along with an under mount sink and new faucet. The original plumber hired to install the garbage disposal, attached the dishwasher, re-connect the piping, and install the new faucet failed to properly install the faucet. The original plumber claimed it was the best he could do because the under mount sink was installed first and he couldn't effectively work around it. He claimed he found a and quot;work around.and quot; Well, after a few months the and quot;work aroundand quot; stopped working and I had a loose faucet. I called Dick from William D. Osenton and Son and he came over right away, fully disconnected and re-installed the kitchen faucet. Dick was quick, clean, and had no problems working aroudn the sink. After the reinstall everything is working perfectly. I should have called William D. Osenton and Son to do the original work.

Fine, good company. No problems.

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He has been an incredible plumber that we've had over the years. We've had our house for 20 years and he is our plumber that we call and we've called him on a number of occasions to do things like helping us hook up a stove, getting a line put in for our ice system in our refrigerator and getting major work done in our basement. He has replaced three hot water heater for us. He is professional. He shows up when he says he is going to. He gives you a full quote on the work, completely written out. His people show up when they say they are going to. They do good work and he stands by his work. The one thing to note is that you will be asked to pay for labor and then he'll bill you for the materials. If there are other things that they discover in the course of the work, he talks to you about them. But, he usually writes a very thorough quote on exactly what needs to happen.

The service was very good. He is always punctual and honest.

Dick was great, i highly recommend him.

service

Overall, we were satisfied with their work. A bit on the expensive side. They charge by the hour and charge a minimum of an hour. Did not perceive the plumber as dragging it out to charge more though. Overall, good experience.