BAY STATE HOME CONSTRUCTION CO

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D FOR CARPENTRY, B FOR REPLACEMENT WINDOWS. C FOR CLEANLINESS, A FOR COURTESY. MUCH OF THE CARPENTRY WORK HAD TO BE REDONE. (1) IN THE CASE OF MY DOOR FRAME REPLACEMENT, GOOD WOOD WAS NAILED TO ROTTED WOOD (2) 2 OF THE PORCH FLOORBOARDS WERE CUT IN HALF AND NAILED (SHOULD HAVE BEEN ONE LONG PLANK), (3)FRONT PORCH STAIRS WERE NOT UP TO CODE, (4) BACK PORCH STAIRS WERE NOT SECURED AND COULD BE LIFTED OFF THE GROUND! (5), STINGY WITH INSULATION IN WINDOW WELLS, AND SLOPPY WITH CAULKING, PLUS DIRTY FINGERPRINTS AND RANDOM SCREWS AND PIECES OF GLASS LEFT LYING AROUND.

OVERALL, THEY DID A GREAT JOB... WENT ABOVE & BEYOND IN REPAIR WORK. HOWEVER, I HAD TO DO A FAIR AMOUNT OF CLEAN-UP (DUSTING/VACUUMING) AFTER THEY HAD LEFT - DRILLING INTO CONCRETE CAUSED DUST TO SEEP UP INTO THE 1ST FLOOR & COVERED EVERYTHING WITH A LAYER OF DUST.

MISSED ONE APPOINTMENT FOR ESTIMATE W/OUT CALLING TO CANCEL (A PAIN WHEN ONE HAS TO TAKE TIME OFF WORK). TOOK A LOT LONGER TO COMPLETE ALL WORK THAN PROMISED, MISSED ESTIMATED COMPLETION DATE TWICE. FINALLY DID A GOOD JOB WHEN COMPLETE.

ARTHUR WAS COMFORTABLE TO DEAL WITH - LIKE YOUR GRANDFATHER. HOWEVER, HIS OVERSIGHT OF THE WORK IS NOT WHAT HE PROMISED. THE CONTRACT STATED THE CHIMNEYS WOULD BE REFLASHED - NOT DONE. I HAVE CALLED 3 TIMES TO HAVE THIS COMPLETED AND HAVEN''T BEEN SUCCESSFUL IN GETTING THIS DONE.

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THE OWNER IS A VERY NICE GUY BUT WE WOULD NOT HIRE AGAIN.

I WAS EXCEEDINGLY HAPPY WITH THE SERVICE WE RECEIVED. ARTHUR (THE OWNER) PLAYED AN ACTIVE ROLE IN THE WORK. HE WAS ALWAYS AVAILABLE AND RETURNED PHONE CALLS. I WAS MOST IMPRESSED BY HIS HONESTY. HIS WORKERS SHOWED UP ON TIME AND WERE PROFESSIONAL. I COULDN''T BE HAPPIER WITH THE WORK THEY DID. I HIGHLY RECOMMEND THEM.

ROOFING WAS OKAY, BUT THEY FAILED TO GET A PERMIT AS REQUIRED BY THE CONTRACT AND THE TOWN INSPECTOR STOPPED THE JOB AFTER THE ROOF WAS STRIPPED. ROOFING CLEANUP WAS NOT CAREFUL. THE ENTIRE PROCESS TOOK OVER A MONTH TO COMPLETE. THERE WERE LOTS OF UNEXPLAINED DELAYS (INCLUDING LEAVING A TARP ON THE STRIPPED ROOF DURING SEVERE THUNDERSTORMS AFTER NOT SHOWING UP WHEN WE EXPECTED)AND THE OWNER WAS INCONSISTENT IN RETURNING CALLS. THEY REMOVED A GUTTER THAT WAS PERFECTLY FINE AND TRIED TO CHARGE US $850 EXTRA TO INSTALL A NEW ONE. WE ASKED THEM TO PUT BACK THE OLD ONE AND THE RESULT IS COSMETICALLY NOT GOOD AND THE GUTTER MAY NOT BE PROPERLY INSTALLED. ON THE PAINTING THEY MISSED SPOTS AND HAD TO BE ASKED BACK SEVERAL TIMES. THE SCRAPING AND PAINTING JOB WAS NOT CAREFUL, AND I AM GOING TO HAVE TO DO QUITE A LOT OF TOUCH-UP WORK MYSELF. THE OWNER WAS VERY COURTEOUS, BUT HE DOES NOT SEEM TO BE IN CONTROL OF HIS PEOPLE OR THE QUALITY OF WORK THEY DO. I WOULD NOT REHIRE THIS COMPANY.

THEY WERE VERY FAST AND NEAT AND VERY GOOD AT WHAT THEY DID. THEY ALSO CLEANED UP VERY WELL. WE WOULD HIGHLY RECOMMEND THEM.

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HE DID GOOD ON THE REPAIR, IT ISN'T LEAKING ANYMORE. HE WAS VERY PROMPT IN THE BEGINNING AND GOT THE JOB DONE QUICKLY. BUT I DID REQUEST A WRITTEN ESTIMATE FOR A WHOLE RE-ROOF AND HE NEVER GOT BACK TO ME, IT HAS BEEN ABOUT SIX WEEKS. THE COMMUNICATION WAS NOT THAT GREAT.

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AN OVERALL EXCELLENT EXPERIENCE; HIGH QUALITY WORK AT VERY REASONABLE PRICES. SKILLED, COURTEOUS WORKMEN.

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