Automotive Innovations

A family member of mine who is handicapped bought running boards for her car so she can get in and out on her own. She bought the running boards and the brackets herself, she went to Automative Innovations in bridgewater to have them put on the car and they said they would need the car dropped off and it may take a day to complete. She was never once told what the cost would be nor given an estimate. So she picked it up and they charged her just about $1,000 just for labor. Since she bought all the parts herself. I only found out after the fact that she paid them this much. She was shocked at the cost but paid anyway. I researched and have read multiple articles saying they take about 15 minutes to install but Automative Innovations claims it took them over 8 hours to put them on.. never once was an estimate written or verbally spoken to her, she was completely taken advantage of by Automative Innovations for having no knowledge of how much this typically costs also being handicapped and elderly it was something she needed so she just paid. I called and spoke to an employee named Jim who refused to give me his last name. I asked multiple times if he was the owner and he refused to tell me if he was the owner and wouldn't let me speak to anyone else. I tried to get info on why my family member was charged so much but this man just kept repeating what I said and mocking me. After every word I said he either repeated it or he would say "awesome" or "cool" and eventually he hung up on me. Steer clear of this business !!! They take advantage of elderly people and have extremely unprofessional treatment of customers. He refused to do anything about the price and said "we already have her money she isn't getting it back."