Tiger Home Inspection Inc

Jack Foley was the Tiger inspector. Jack was very thorough and meticulous in completing the home inspection. He was very patient in explaining how systems and components worked and in sharing his concerns and recommendations for repair or follow up. Jack professionally identified his top concerns and explained the safety exposures for our consideration. We were able to negotiate and proceed with the purchase with confidence with a plan to address issues of concern. Highly recommend Tiger and their team for professional and thorough inspections. If you opt for the free Alvin Hollis oil tank ultrasonic test, request that their technician check in with you when on site before their inspection and that they conduct the Alvin Hollis test in your presense.

He had a more personal touch. The personal experience was good.

Highly recommend Scott G.

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I thought it was overpriced. 

They didn't check the lights when ever I moved in and a few of my lights are not working and I talked to them about it but I don't think even though I asked them to do it they didn't do it so now I have lights that don't work.

It went well. The inspector was professional, on time, and provided information about what needed to be fix. He produced a full report on the spot which was great for timeliness. However, the report wasn't detailed enough. For ex: If there were broken hinges, I would have appreciated an estimate of how many- were there 2 broken hinges or at least 5? Seems minor, but when trying to plan for fixes and cost estimates that detail along with photos would be tremendously helpful.

Fine, quick, and hassle free. Appears to have been thorough enough as well. The report format feels a little check-list-y, but details are given on anything that's not at code / standard. It would have been nice to have a few photos embedded in the final report I will say. The inspector Kevin O'Neill is very knowledgeable and professional.

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They did a home inspection.
I would not use them because I know somebody else that does inspection and I would probably use them first.
I had a few small complications. First of all, their website said they take photographs but they don't. We had some difficulty with the PDF report that they turned in. It wasn't printing properly. That was some kind of a computer glitch. Among the variety of things of the house that wasn't on the inspection report was some repair needed on the front steps. I don't think anywhere on the report did it say that how in depth the repair was needed. It would have helped to know if the steps were up to code or not. When we went to repair them, it meant replacing them to get them up to code.

This is Not a good company. The inspector was hurried the whole time not paying close attention to what he was doing. The report is very generic. They don't take photographs of any of the property including the things they write up on the report. But the worst problem was they entirely missed that my upstairs HVAC system was full of Mold. The report just says the system was Dusty/Dirty. Then I had a reputable service professional come and do a service they told me that it was in fact mold.
I called Tiger and was directed to their Customer Service. Their response was something about the state not requiring them to test for mold. I asked her if their home inspectors know the difference between dusty and Mold. She said go read my contract. She made it clear they would do nothing to try to rectify the situation.

Below is my personal opinion about Tiger Home Inspection.
I am very unhappy with their home inspection services. Tiger Home Inspection charged me $495 for a 2 hour inspection. The inspector missed several areas, including a deck where my 4 year old son's foot almost went through one of the boards, due to many boards being rotted. I am talking about large rotted holes!!! An experienced home inspector should not have missed them!
After giving us the runaround Tiger Home Inspection finally agreed to come "take a look" at the issues. A supervisor called me shortly before he was supposed to arrive to tell me that he would not be able to come because it was raining. I told him that it was very disappointing. His reply was "I am not going to risk my life driving to Amesbury". I had to take the day off from work so I could be home but he did not care. I told them that I would write reviews and let friends and family members know how unprofessional and unreliable they were. Their mistake not only cost me a day of work but now I will have to spend several hundred dollars to have the deck fixed in order for it to be safe.  
On 9/18/15 I called Sean Rizzo the owner of Tiger Home Inspection and asked him for a refund. I sent him photos of the deck and told him that they are welcome to come to take a look at the deck if he still didn't believe me. He said he was going to think about it and call me back. Today is 9/25 and I still haven't head back from Sean.  
Sean, I know that you will be reading this review and I understand that mistakes can happen, but you must take ownership when they happen and make things right for your customers. Please do the right thing and refund my money, so I can come here and tell others that you made things right. 
Thank you

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Stefano inspected several properties for us. He did a great job every time. He is very professional, skilled, and knowledgable. His great personality makes working with him a pleasure.

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I forgot the name of the guy who came to inspect. He was very punctual and that was fine but we discovered several things that he did not catch and that was very problematic. He was good and thorough but there several things he did not notice and that was a little frustrating. The price was fine.

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Spent a great deal of time examining exterior wood surfaces for rot. Gave us a list of recommendations for future improvements/ preventative maintenance.
Did notice some termite signs in basement and we were able to negotiate with the seller to have this taken care of.
Didn't spend any time examining roof- told us it was in acceptable shape. Did not have a ladder or look at the shingles. We wish we had been better advised here as it ended up costing us $15,000 when our insurance company would not cover us due to the age of the roof.

I wouldn't recommend this company.  I had them perform my home inspection, moved in, immediately had to foot a bill for the HVAC system.
My inspection happened to be on a cool day, in the 50's.  He inspected the HVAC units for visible issues, but said he could not turn it on if the temperature is below 65 degrees - it could damage the unit.  It has to be above 65 on the day of inspection and for 2 days prior.  I disagree.  I've heard from HVAC professionals it's a matter of opinion, most HVAC guys have no problem running units below 65, especially just for A FEW MINUTES to see if it works!  Instead he tested the heat - and this was the END OF MAY.  AND it was almost 80 DEGREES the 2 prior days! 
The inspector put in his report that he did not inspect the A/C at all (even though we did look at the visible external units RIGHT WHERE THE PROBLEM WAS LOCATED).  When I spoke to Tiger Home Inspection "customer service" they refused to take any responsibility.  The rep and the manager were confrontational, and the manager tried telling me if an AC unit is turned on below 65 degrees it could fry it just from starting it.  That's a huge exaggeration. 
Bottom line they don't allow their inspectors to use any common sense to operate outside their by-the-book, cover our own butt Tiger Home Inspection way of doing business. And they handle customer service issues that way too.

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The inspector Ralph came to the property before the scheduled time. He did a thorough inspection of the entire house. He was very professional and explained to us in details the problems he found and answered all our questions. The whole process took 2-3 hours. The owner agreed to fix all the problems he found so we are very satisfied. The only thing that we are not very happy about is that the cost of inspection includes only one heating system and there are two heating systems in the house. We were not aware of the extra cost when making the appointment so we skipped checking the 2nd heating system.

My experience with them was terrible.  They were pretty bad.  It was probably not the company but the person who came.  I didn’t look around but I thought that their price was okay.  They were pretty responsive in terms of making the appointment and showing up.  He did show up early.

Tiger was excellent.  The first time around, I called and immediately got someone on the line to schedule an appointment, even though it was the weekend. The scheduler was pleasant and helpful and able to pull up all the home information on her end.  Once the inspection came, Eric Blatz was our inspector.  He was early, thorough and helpful.  That particular house fell through for us, based on some of the findings in the report and our own observations.  Once we found our next home, I tried to see if I could find another inspection agency.  I did this because Tiger had a 4 day wait and I wanted to see if I could get an inspection sooner.  I had also already paid for one inspection and was curious if I could find one less expensive.  I set out to Angie's list and called a few places.  After calling three places, I got two voicemails which were personal cell phones and one very rude woman with a similar wait at a higher price than Tiger. Oh, and she couldn't pull up any of the home info so I had to answer question by question. So, I waited and went back to Tiger.  I'm glad I did.  Now, I not only knew that their prices were fair, but I appreciated their friendly and prompt scheduling.  Anyway, the second time around our inspector was Nico.  He was a super nice guy, just as thorough as Eric and provided tons of helpful hints to us about improvements we could make, knowing we were first time homebuyers.  Great experience.  Hopefully we won't need them again for a while, but would recommend them to anyone!