Stanley Steemer

They took complete advantage of my elderly grandmother and made her wait in her car and she has copd and she shouldn't have had to do that, they promised to move all Furniture they did not move a single thing and when I got back home my carpets were still Atrocious would not recommend them to anyone I know, I will never use them again

So...how did it go? We learned valuable lessons- And listen up closely to this tip, Folks. WHEN YOU HIRE STANLEY STEEMER YOU HAVE NO IDEA WHO YOU'RE LETTING IN YOUR HOUSE, APARTMENT, OFFICE, ETC. We were happy customers for years- and I might add- BIG tippers!---We never checked previous reviews. The fact that we got a new pair of guys each time- --didn't really bother us- They were always nice and polite. Folks- IT ONLY TAKES ONE TIME- that's ONE TIME for your home to be destroyed. Very valuable lessons learned, here. So, how did it go? We placed a claim with the Better Business Bureau MA (which was transferred to the BBB, Ohio- their corporate office state- and the BBB is STILL waiting for a response. We placed a complaint with the MA State Attorney General office- and they are STILL waiting for a response. We are out THOUSANDS of dollars for services we otherwise would NOT have had to use- And we are steps from taking them to court. That's how it went. I appreciated their work for years- but we would NOT let them in our house again if they were the last company on the planet to hire for carpet/upholstery services.... AND YOU should follow this advice. Caveat Emptor- Buyer Beware! Do NOT use Stanley Steemer.

The furniture hasn't looked this good in several years!

I always use Staner Steemer. I asked for deodorizer and something else. They were too much I like them and everything, but they're just too much.

They don't do a depth cleaning they only do a surface cleaning. That's my opinion because after was had done it looked beautiful and in a few days it was right back to where it was, so I replaced it all. He did what he was trained to do but it's not a good job. They were nice guys and right on time. But they're system, the way they do it, is not that good.

It was good. The quality was good.

unknown

It was great! It was easy to schedule a time and they were available quickly. The cleaning itself went better than we had ever hoped. The carpets were stained and smelled terrible, but they came out great after these guys were through with them! We have two kinds of carpet in the house and they recommended to get the low shag kind if we ever end up replacing the other carpet. Very nice guys, very efficient, and well worth the money!

unknown

I was not too impressed with them. I have nothing to compare it to.

I don't they are fabulous. They don't move any of the furniture and they are much more economically feasible then. They only wash what is visible on the floor which is probably fine but they do left under the table they don't move the table and then put those little things underneath to keep the moisture, they do the outskirts it's like when you dust and don't move things off the table. Their fast they come in and come out, the floor don't stay wet for too long and it's adequate, my daughter's dogs come over a lot it get other dogs here.

unknown

unknown

They were fine. They showed up on time.

the service person was very honest and did not oversell.  My furniture is not much cleaner but I don't think it's S Steamer's fault

I made the appointment online which was very simple.  The cleaners arrived on time and looked over the job, they proceeded to prepare by bringing up their equipment.  The 2 cleaners were friendly and professional and quite fast.  They new exactly what to do.  The cleaning came out perfect, we just could not use our living room for 2 days because everything needed to dry.  I am very happy with the results and will definitely use them again. 

Supervisor misattached the water hose to an outside faucet.  Water ran along the pipe into the foundation into the between wall space and it turned out to have ruined the Masonite walls of my finished basement.  I asked them to file an incident report from the truck which they did but no one called me about the problem.  When a regional supervisor did arrive, he flicked water onto the INSIDE Masonite wall and took a photo of it - while telling me that prove they aren't responsible.  He basically was saying it was his word against mine.  Homeowner's eventually paid part of my claim and never subrogated to this merchant even though I had a written statement from the job supervisor stating they did cause the flood.  Months later, the job supervisor said he had offered me drying equipment to dry out the walls but that was a falsehood. What he had said was "I have some rags in the truck to clean this up with"  I had to chase them at every point during the entire process. 

I had wrongly assumed this to be a reputable organization.  They did about $15,000 of damage and I had to pay them the $450 anyhow.

BEWARE AGGRESSIVE UP SELLING
I called and made arrangements through the 800 phone number.  Assumed they would dispatch one of 3 local franchises on Boston North Shore.  Instead sent franchise from Boston South shore (Braintree) 90 minutes away. 
Phone quote was $397.  Upon arrive the lead guy aggressively starts to up-sell.  Pretends his handheld computer is broken and can't provide an official quote, so he makes up a price.
FINAL PRICE WAS >$1,000!!!!   I should have purchased a new rug instead.
Provided a free gift as consolation for the $1,000 bill.  Not surprisingly, the "gift" was already opened, broken and useless.
Work performed was mediocre.
AVOID THE BRAINTREE FRANCHISE.  DECEPTIVE PERSON

Workers were pleasant.
The price was 1/3rd more than quoted on phone as one of my two couches was a sectional.  Makes sense that a larger piece of furniture would cost more, however, when booking the job over the phone the size of the couches never came up, although she did ask other questions about the furniture. Would rather have had the correct price up front.
VERY unhappy with how wet the furniture was left.  I expected damp to the touch, but the furniture was very wet.  Was told that the cushions would dry in 4-8 hours, faster with a fan on them.  We had two fans on the furniture and it took over thirty hours to be dry enough to put the cushions back on the couch.  The sectional seems clean and am happy with the finished product. However I regret spending the money to clean the 2nd couch.  It was light colored and very soiled.  I asked one of the cleaners if he thought it would get clean and he told me he thought it would.  Some parts of this couch look clean now, but the cushions look slightly streaked with dirt.  Based on the streaks, I think the cushions could have gotten cleaner if more time were spent on them.  The cleaning was scheduled at the end of the day on a Friday, which may have had an impact.
Sorry to say I would not use this company again, nor would I recommend them.