"The simple reality of his particular circumstance is that his car was designed to primarily be opened with a remote NOT a mechanical key. This is something that the majority of the automotive industry is implementing with all automobiles (ie push button starts, smart keys ect..) as "convenience" features have gone mainstream. I took the time to explain to him that when using a mechanical key he will in fact have to turn it twice to the unlock position to disarm/bypass the alarm, which is the factory installed alarm bypass procedure. He stated he did not want to turn it twice and that is unacceptable. I advised him that the only way around this is to add another remote-head key similar to the one he already had. He did not want to spend the additional money for a remote even when I offered a discount! I'm sorry the customer does not like the new technology within his car, but I took extra time to explain the differences from his old car key to his new one and why the industry has made these changes. Despite my efforts, there is nothing further I can help him with. The key absolutely works to unlock the door, disarms the alarm(as the factory intended-by turning it to unlock twice) and starts the car as a factory non remote-head key would. I have been doing this since 2005 and have never had a negative review of my services. (check out yelp reviews as well as Google+) I am both part of ALOA Security Professionals Association as well as the ALA International Association of Investigative Locksmiths. This is an unfortunate circumstance, but, the customer is not always right. In this case despite my extensive efforts, and in my humble opinion, his intent was to simply be a jerk and wanted to hear nothing but his own voice. That said, I treated him with respect and courtesy despite him not returning the same! Unfortunately, I can't remove this review despite the fact that he signed up just to post this negative review because YELP, filtered his review and he's upset about it!. So, I have a customer that thinks over a month after getting the key (now 2 months after), it's unacceptable to turn the key to the unlock position twice (instead of once) despite being a factory specific design I have no control over. Further, I can not make him accept the fact that automotive technology is moving forward despite his unwillingness to accept it. At the end of the day, He got a working Master key for $65. The dealership quoted him over $300. -------------------------­----------- In closing, I always guarantee that any key I make will work as the vehicle factory spec's are designed. This holds true for this customer and all future customers!! And despite this negative review, this customer is always welcome to return to upgrade to the remote-head key at the discount previously offered!!"