"DESCRIPTION OF WORK: SHE CALLED BECAUSE OF SMOKE PROBLEMS, THE THROAT DAMPER WAS BROKEN, WE TOOK IT OUT AND REPLACED WITH A TOP SEALING DAMPER MORE EFFICIENT AND THAT WOULD PAY FOR ITSELF IN HEATING SAVINGS. DIAGNOSING AND RESOLVING A SMOKE ISSUE PROBLEM IS A OFTEN TIMES A RULING OUT PROCESS. WE FIRST TRIED A SMOKE GUARD EXTENSION PIECE WITH A TEMPLATE, WHEN THIS DID NOT WORK AND DIDN'T IDENTIFY A DOWN DRAFT OR CONSTRUCTION PROBLEM WE OPTED FOR AN EXHAUST FAN SOLUTION. THIS TAKES ELECTRICIAN SUBCONTRACTOR MINIMUM CHARGE OF 3 HOURS TO INSTALL, WHEN WE CAME BACK TO INSTALL I NOTED MY TECH HAD MISSED THE FACT THE TOP 3 FLUE TILE WITHIN THE CHIMNEY HAD NOT BEEN INSTALLED AND THE FLUE TILES ENDED ABRUPTLY AS A CONTRACTOR OVERSIGHT. AS THIS MIGHT BE A CONTRIBUTING FACTOR TO THE DRAFT PROBLEM I SUGGESTED WE NOT INSTALL TO THE EXPENSE TO THE CUSTOMER, THE EXHAUST FAN UNTIL WE HAD RULED OUT THE FLUE TILE BY REPLACING THEM, AS I WAS PAYING FOR THE LICENSED MASTER ELECTRICIAN TO PERFORM WORK WE WOULD BE NEEDED THAT DAY AND HE WAS THERE AND THE CUSTOMER WAS INCONVIENCED I HAD HIM DO SOME BASIC WIRING SHE NEEDED OUT OF MY CHIMNEY SCOPE OF WORK FREE OF CHARGE TO HER FOR THE INCONVENIENCE. AT ANY POINT IF THE CUSTOMER HAD ASKED FOR A REFUND OF THE DEPOSIT SHE WOULD HAVE BEEN PROVIDED SUCH, HOWEVER IN FACT THE WORK WAS PERFORMED, THE EXTRA EXPENSE WAS SAVED THE CUSTOMER, PROBLEM WAS SOLVED AT THE MOST COST EFFECTIVE AND PROPER MEANS AND SHE WAS GIVEN THE CUSTOMER TIGHT SCHEDULING TERMS ."