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Ye Olde Boston Chimney Sweep

Founded 1998 • With Angi since February 2007

1.0

(1) Verified Reviews

Business Details

Phone Number

Address

59 West Eagle St STE 1

Boston, MA 02128

Description

Chimney and fireplace inspections,sweeps, repairs, rebuilds,liners installed,rain caps,draft problems solved. Complete chimneyt and firep[lace services

Verified Reviews

A few reviews for this pro...
CHERYL W.
1.0
02/06/2007
This was the single most horrible experience I have had working with a company. The problem was mis-diagnosed (an exhaust fan $2,100 was recommended when a much cheaper smoke screen did the job). Technician was 2 hrs late for first appt. No call. Following week tech arrived (2 hrs late-no call) only to find flue needed to be extended at top of chimney, another delay. While there, tech broke out existing damper and found fan was not necessary. Three subsequent appts to install new damper, flue tiles and smoke screen were canceled. One appt ended when smoke screen package was found to be missing parts. Meanwhile, I lost heat for over a month with no damper. I laid out specific requirements for time when work could be completed. These were not communicated to the tech (who is actually good) by the front office-Harman Droge (who is not). Three more failed attempts to have work done. Work finally completed 3 months after 1st contact. Mr. Droge cannot spell client service.
Description of Work
My chimney was not drawing properly and smoke rolled back into the room. Original fix was to install a fan at top of chimney (the most expensive solution). After more research, the actual work done was to install a 6" smoke screen and to extend flue tiles at top of chimney to bring it to code. I also had to have a new damper installed to replace the damper broken out during the second "diagnostic phase". My mistake was my wanting to have the work done before the holidays and putting a hefty deposit down on what turned out to be an unnecessary piece of equipment. Once the deposit was in hand, I was over a barrel as to my ability to "fire" this company, which I would have done after what turned out to be half a dozen missed appointments, extremely unprofessional front office responses, and 3 months (Nov-Feb) to complete the work.
Category
chimney repair

Service Provider Response

DESCRIPTION OF WORK: SHE CALLED BECAUSE OF SMOKE PROBLEMS, THE THROAT DAMPER WAS BROKEN, WE TOOK IT OUT AND REPLACED WITH A TOP SEALING DAMPER MORE EFFICIENT AND THAT WOULD PAY FOR ITSELF IN HEATING SAVINGS. DIAGNOSING AND RESOLVING A SMOKE ISSUE PROBLEM IS A OFTEN TIMES A RULING OUT PROCESS. WE FIRST TRIED A SMOKE GUARD EXTENSION PIECE WITH A TEMPLATE, WHEN THIS DID NOT WORK AND DIDN'T IDENTIFY A DOWN DRAFT OR CONSTRUCTION PROBLEM WE OPTED FOR AN EXHAUST FAN SOLUTION. THIS TAKES ELECTRICIAN SUBCONTRACTOR MINIMUM CHARGE OF 3 HOURS TO INSTALL, WHEN WE CAME BACK TO INSTALL I NOTED MY TECH HAD MISSED THE FACT THE TOP 3 FLUE TILE WITHIN THE CHIMNEY HAD NOT BEEN INSTALLED AND THE FLUE TILES ENDED ABRUPTLY AS A CONTRACTOR OVERSIGHT. AS THIS MIGHT BE A CONTRIBUTING FACTOR TO THE DRAFT PROBLEM I SUGGESTED WE NOT INSTALL TO THE EXPENSE TO THE CUSTOMER, THE EXHAUST FAN UNTIL WE HAD RULED OUT THE FLUE TILE BY REPLACING THEM, AS I WAS PAYING FOR THE LICENSED MASTER ELECTRICIAN TO PERFORM WORK WE WOULD BE NEEDED THAT DAY AND HE WAS THERE AND THE CUSTOMER WAS INCONVIENCED I HAD HIM DO SOME BASIC WIRING SHE NEEDED OUT OF MY CHIMNEY SCOPE OF WORK FREE OF CHARGE TO HER FOR THE INCONVENIENCE. AT ANY POINT IF THE CUSTOMER HAD ASKED FOR A REFUND OF THE DEPOSIT SHE WOULD HAVE BEEN PROVIDED SUCH, HOWEVER IN FACT THE WORK WAS PERFORMED, THE EXTRA EXPENSE WAS SAVED THE CUSTOMER, PROBLEM WAS SOLVED AT THE MOST COST EFFECTIVE AND PROPER MEANS AND SHE WAS GIVEN THE CUSTOMER TIGHT SCHEDULING TERMS .

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Ask for Details
    Eco-Friendly Accreditations
    No
    Payment Options
    Check
    Senior Discount
    10%
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    INSPECTIONS, SWEEPS, REBUILD, REPAIRS, MASONRY, LINERS, RAIN CAPS, FLASHING,complete chimney and fireplace repairs and services for the greater Boston Metropolitan area

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Ye Olde Boston Chimney Sweep

    How is Ye Olde Boston Chimney Sweep overall rated?

    Ye Olde Boston Chimney Sweep is currently rated 1 overall out of 5.

    What days are Ye Olde Boston Chimney Sweep open?

    Ye Olde Boston Chimney Sweep is open:

    Sunday: Closed

    Monday: 7:00 AM - 7:00 PM

    Tuesday: 7:00 AM - 7:00 PM

    Wednesday: 7:00 AM - 7:00 PM

    Thursday: 7:00 AM - 7:00 PM

    Friday: 7:00 AM - 7:00 PM

    Saturday: 9:00 AM - 4:00 PM

    What payment options does Ye Olde Boston Chimney Sweep provide

    Ye Olde Boston Chimney Sweep accepts the following forms of payment: Check

    Does Ye Olde Boston Chimney Sweep offer free estimates?

    Ask Ye Olde Boston Chimney Sweep for details on free project estimates.

    Does Ye Olde Boston Chimney Sweep offer eco-friendly accreditations?

    No, Ye Olde Boston Chimney Sweep does not offer eco-friendly accreditations.

    Does Ye Olde Boston Chimney Sweep offer a senior discount?

    No, Ye Olde Boston Chimney Sweep does not offer a senior discount.

    Does Ye Olde Boston Chimney Sweep offer emergency services?

    Yes, Ye Olde Boston Chimney Sweep offers emergency services.

    Are warranties offered by Ye Olde Boston Chimney Sweep?

    Yes, Ye Olde Boston Chimney Sweep offers warranties.

    What services does Ye Olde Boston Chimney Sweep offer?

    Ye Olde Boston Chimney Sweep offers the following services: INSPECTIONS, SWEEPS, REBUILD, REPAIRS, MASONRY, LINERS, RAIN CAPS, FLASHING,complete chimney and fireplace repairs and services for the greater Boston Metropolitan area