The Holland Companies

While selling our home the inspector indicated that there was a problem with our heating system that required a contractor to fix. We reached out to the Holland Companies via our real estate broker and while the estimate ballooned from ~$60 to a final bill of $530, we were satisfied with the fix... until the heat was again unable to be turned on by the buyers during the walkthrough. The plumber came back out (with no notice, which we were grateful for), was finally able to get the heat turned on, and our house closed! A day after the closing we received an additional invoice for $200 for 2.5 hours of work. While the information above paints the picture of a perhaps less than competent, somewhat unscrupulous, and generally mediocre contractor, the final exchange between myself and the owner, Joe, added enough to push me to write this and plead with any and all customers not to seek out the services of the Holland Company. I intended on calling the company to ask for an explanation of the rationale for additional invoice (specifically why following the manufacturer instructions to override a temperature sensor and pressing the "on" button was billed out at 2 hours) and instead was confronted with accusations of "welching" on my bill and a barrage of misogyny that has no place in a customer service industry. Joe repeatedly talked over me, called me "honey", "sweetheart " and "love", and when I told him that I was dismayed at his lack of decorum and would be writing a negative review, he responded sarcastically with "Ooooohhhhhh, I'm going to be on the internet? Big deal, I don't care." Additionally, Joe indicated they are not in the "service" industry and was doing us a "favor" through our real estate agent, and I have no idea why he agreed to provide a service if he's not in the service industry. I am simply a consumer looking to understand a bill. I paid the bill, as I do all my bills, as originally sent, but was unhappy with the back-and-forth on the fix and more incredulous at how I was treated when I called the company to discuss what I didn't understand about that bill. Well Honey, welcome to the internet and for all of you prospective clients out there, please run (don't walk) away from doing business with this company.