T-Flow Inc. Plumbing Heating Gas Fitting
About us
T-Flow Inc. is a local Plumbing, Heating and Gas Fitting Contractor serving the Boston, Cambridge, Somerville, and North Shore areas. Specializing in Plumbing repairs and Hydronic Heating System installation and repairs the people at T-Flow Inc. have 20 plus years experience in the industry. You can be confident that at T-Flow Inc. we will strive to complete every job as if it were in our own homes. We believe that communication with the customer during the job process is very important so that there are no surprises. Cleanliness is always a priority! You will find that in dealings with T-Flow you will be reminded of an old-fashioned service company that provides the most prompt, reliable and honest service possible. Knowing that our customers are happy and feel that they have been dealt with in the most truthful way possible is the biggest priority of T-Flow Inc., PLUMBING HEATING GAS FITTING. We look forward to the opportunity of meeting and working for you.
Business highlights
Emergency services offered
25 years of experience
Services we offer
Plumbing, drains, faucets, garbage disposers, heating and gas work, hot water heaters, leaking pipes, no heat issues. Please call us for repair related urgent to semi-urgent matters., toilets
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.977 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 3% | ||
| 1% | ||
| 0% | ||
| 1% |
Showing 1-25 of 77 reviews
Francisco B.
Dec 2022
They were great, prompt and they are on time. They work neat.
Basma S.
Feb 2020
I needed a plumber to replace a faucet in my bathroom sink. I call T-Flow and the owner Matt responded right away. He gave me a ballpark estimate so I know what you expect for the job. But I always have to call a few other places before making a decision. Some technicians blow you off if you don't schedule with them right away. Matt was so accommodating. When I called the 2nd time he schedule a time that same week. Henry and his teammate showed up an hour earlier than the time window I was given. They assessed the situation. He mentioned that my water shut off valves needed replacing and what that would involve. I suspected as much since they were rusted in place. I was going to ask him about it anyway. Henry offered to fix it but if I didn't want to he could still finish the faucet replacement without it being an issue. I felt he was being honest about the situation and I wanted no plumbing issue later so I had him fix it. It really didn't take that much extra time. They really do work fast. They did an excellent job with minimal mess. They were very clean. The last time I had plumbers in my place they left plumbers putty everywhere. But this team was very clean. They were also patient with me while I reviewed the work they did and answered all my questions. I'm very pleased with the work they did. They were super professional, they set my expectations so there were no surprises and they took like 45 minutes to get it all done. I would call them back to my home in a heartbeat to fix any plumbing issue. Hopefully, I won't need too. I highly recommend them.
Response from T-Flow Inc. Plumbing Heating Gas Fitting
"Appreciate you taking the time to write this review [Member Name Removed]. It was our pleasure to serve you. Please call us anytime. Thank You"
Linsay S.
Sep 2017
....
Mickey W.
Apr 2016
They might cost a little more but the work is done on schedule, and on budget.
I have called on Matt and his crew at T-Flow Plumbing and Hating many times since 2004, and I've recommended them to many friends . Everyone they've done work for has been highly satisfied with their level of professionalism, diligence, cleanliness, and attention to detail.
If you need a plumber, heating, or gas work for a small or large job, Matt and his crew at T-Flow will get it done right the first time.
I have called on Matt and his crew at T-Flow Plumbing and Hating many times since 2004, and I've recommended them to many friends . Everyone they've done work for has been highly satisfied with their level of professionalism, diligence, cleanliness, and attention to detail.
If you need a plumber, heating, or gas work for a small or large job, Matt and his crew at T-Flow will get it done right the first time.
Shawn S.
Feb 2016
The process of coordination the delivery of a stove, disconnecting the old one and reconnecting the new one all went very well. One of the fellas even ran down the street to get some batteries.
Response from T-Flow Inc. Plumbing Heating Gas Fitting
"Thanks for the great review [Member Name Removed]. It really was a pleasure working for you. There were some minor "curve balls" thrown at us on that job. You understood and worked with us every step of the way and that is greatly appreciated. Please don't hesitate to call us again. Matt"
Michael S.
Nov 2015
It took me a while to find a plumber that was even willing to talk to me about installing a European style radiator in place of an old cast iron. From the start of the project, Matt was really responsive. He was even texting back and forth with me at 8 in the evening to flush out some details prior to ordering the radiator.
On the day of the install, Matt's crew (Henry and Marco) came and did the install. It wasn't without its obstacles (old 100 year old house with very old hydronic system). But at every step of the way, Henry and Marco worked through the issues and got the thing installed. The result is awesome, the radiator now blends into the wall and we've reclaimed about a foot 1/2 of wasted space. We are considering doing a few more throughout the house.
The quality of the work is excellent and the price quoted for the radiator and install was bang on. I can't say enough about this crew, will be using them again for future projects.
On the day of the install, Matt's crew (Henry and Marco) came and did the install. It wasn't without its obstacles (old 100 year old house with very old hydronic system). But at every step of the way, Henry and Marco worked through the issues and got the thing installed. The result is awesome, the radiator now blends into the wall and we've reclaimed about a foot 1/2 of wasted space. We are considering doing a few more throughout the house.
The quality of the work is excellent and the price quoted for the radiator and install was bang on. I can't say enough about this crew, will be using them again for future projects.
Response from T-Flow Inc. Plumbing Heating Gas Fitting
"Thanks for the review {Member's name removed}. Very happy to know that you were happy with our work and service. Matt"
Matthew M.
Oct 2015
Matt was very responsive after my initial call to him and his co-workers came out and fixed the toilet for me very quickly. Matt is a stand-up guy and he runs a professional business, and his prices are very fair!!
Response from T-Flow Inc. Plumbing Heating Gas Fitting
"Thanks for taking the time to leave this review [Member name removed]. It was a pleasure working for you."
Jon C.
Jul 2015
Two plumbers from T-flow came to detach 6 steam radiators and move them away from the wall for painting. They were very professional, performed work efficiently and was careful not to damage the floors of our apartment. I will use them again for reinstallation and future plumbing.
Nicole J.
Apr 2015
The week was off to a bad start when my shower wouldn't turn off first thing on Monday morning. I called T-flow (after a quick Angie's search), and the owner told me he could have tech to me in two hours. Ralph was there in just over an hour (every minute counted because the water was running the entire time), and he quickly was able to diagnose the problem and change out the knob, which had been stripped from use over time. $175 for a 15 minute service call can make you cringe in many instances, but I honestly couldn't be more thankful for their responsiveness and quick arrival, making it well worth it. I need some faucets replaced, so I know who I'll be calling!
Stephen C.
Feb 2015
I called and the owner picked up. How often does that happen? And he diagnosed the problem quickly (and pointed out how the mistakes made by another company's tech led to the problem). Thank you Matt! He had a tech sent out within a few hours who was also very knowledgeable, friendly, efficient, professional. Shout out to my man Ralph! He laughed when I told him that ARS recommended we change the entire system (and sent a salesman out to sell us one). Bled the lines removed air, corrected the pressures, water intake, opened a mistakenly closed return valve. Simple stuff but important, did a lot of teaching. The entire repair took under an hour and he didn't try to sell us anything unnecessary. Told us when and what to do for routine maintenance to prevent costly repairs (which was very little). Thank you guys. We used a holiday coupon they sent us to get $50 off, making the final cost $125.
Mickey W.
Dec 2014
For all jobs, big and small they provide excellent customer service, and are honest and dependable. They get the job done right the first time. Even if they costs a little more up front, you know the work they do is done right.
Response from T-Flow Inc. Plumbing Heating Gas Fitting
"Thanks (member name). It's been a pleasure knowing and working for you all these years."
Frederick D.
Nov 2014
My father is an 86 year old man who lives alone and We tried to use home Serve for a faucet that wasn't working. Unfortunately, our plumbing coverage didn't cover faucets, so we called their recommended plumber directly. They sent a guy out the next day. He called after he was already late to day he would be late. When he got there, he decided the faucet was beyond repair and needed to be replaced. All that was wrong was that no water was coming out. Which probably means it was just blocked. Regardless of diagnosis, the guy ended up leaving for a couple hours to bring back a home depot $40 faucet and ended up charging $500 to replace it. I called to complain and the owner told me that the charge was correct and he wasn't ripping off an old man. He stated that his plumber was gone half the day getting parts and that time is costly. Why wouldn't a plumber have something like a standard faucet in his truck already? It shouldn't be the customer's responsibility to pay a plumber to shop for supplies that are rudimentary. Then, it gets silly. He put the wrong adapter on the faucet, so the dishwasher couldn't be hooked up. The adapter he used was half the size of the one he replaced. It took several days for him to come back with a new adapter and that one was wrong too. Finally, the owner came out with a proper adapter. In the meantime, we couldn't use the machine for close to a week. What a rip off and shoddy service.
Response from T-Flow Inc. Plumbing Heating Gas Fitting
"This job was done in March of 2014. I am a little surprised to see this review now to be honest. I had to look it up to refresh my memory. Firstly the job total was $400.00 not $500.00. The job was not in the area that we normally service. Our normal area is Boston, Cambridge, Somerville and the North Shore. We only went to the customers home to satisfy a warranty company that we normally work for. We do not usually stock faucets on our trucks because our customers usually supply their own faucets in todays day and age. We used to have them but once too often customers weren't happy with the style we had so we would end up going to the job for no reason. Also the weather was very bad that day. Honestly I had a licensed plumber dedicated to (member name) job for about four hours if you count the travel time. The faucet that (member name) describes at a $40.00 faucet is a $145.00 faucet retail. The wholesale cost of this faucet is more than $40.00. The customer wanted a price. We like to work by the hour and probably could have saved the him some money but he insisted on a price. We figured a reasonable number to be for all of the time it would take to complete the job at $400.00. After the gas, the faucet, the parts and travel time believe me there wasn't any big score for our company. I can assure you that we DO NOT get any satisfaction from overcharging a senior citizen. Mr. DeMeo was told the price up front and agreed. If he wasn't capable of making such decisions at his age maybe someone should have been there to represent him. How were we to know. We just wanted to get this gentleman's permanently clogged faucet replaced. Also the issue with the adapters. Were we supposed to shop for a faucet that would fit this man's adapter. By right we should have installed the faucet and left it up to (member name) to get a new adapter to fit the supplied faucet. Instead after we realized there was an issue we bought an adapter online and had it mailed to him. Yes, that adapter was wrong so I went with the licensed plumber who did the job to a local hardware store and bought a few adapters for this man's home hoping one would be compatible. Luckily one was. The customer was charged for none of this time and effort. I can honestly say that I feel we did everything we could to make this man happy and am truly sorry we weren't able to. Please read the remainder of our reviews. I think they speak for themselves. Thank You"
Joanne S.
Sep 2014
unknown
Hani A.
Jun 2014
very well, highly recommended
Sean F.
Jun 2014
It went perfectly - Matt was great over phone and text. My tenant said who ever did the work was great, friendly and respectful. Huge on follow through and punctuality. Matt said he would call me at 7:30AM and called at 7:30AM.
ROY P.
Mar 2014
I rarely write reviews, but made the effort here because these guys are great. I've worked with multiple plumbers over the past 20 years, with large and small jobs, and have pretty much seen it all. Three key things about T Flow: they were responsive (came quickly, even for a small job), they knew what they were doing, and they had the right parts on the truck. This last part is especially crucial - no second trip to schedule. They also seemed to genuinely value the work, which often isn't the case for folks who have been in business for awhile.
In short, would hire them again in a second.
In short, would hire them again in a second.
Elinor Y.
Feb 2014
We talked with Matthew Troiani of TFlow and he arrived promptly, repaired the situation, called us to report and then - unbelievably - e mailed us to thank us for calling them and congratulating my husband on his good care of his brother.? What a kind and generous person Matt is - and also a fine plumber.? Thank you, Matt!
Response from T-Flow Inc. Plumbing Heating Gas Fitting
"Thanks for the very kind review. Please call me whenever you need any help in the future. Matt"
Mike T.
Jan 2014
Had to replace a part on my tenants furnace in sub zero temperatures so time was of the essence. Had called at 9pm. They had arrived, diagnosed the problem and replaced the part within an hour.
Kristopher T.
Jan 2014
Awesome experience start to finish. We woke up to a wet floor downstairs and called T-Flow. He sent guys out in an under an hour. They figured out what the problem was (it was in unit in a neighboring townhouse). I got the owner in touch with them and they returned quickly to stop the leak. Positive reviews are well deserved.
Joanne C.
Dec 2013
Matt and his crew really came through for me and my extended family. It was the week before Thanksgiving and he worked with me to schedule the repairs early in the week. He scheduled the water shut-off with the town, his crew showed up on time, they made all the necessary repairs, cleaned up before leaving and came in $30.00 under the estimated cost. This is the first time I've ever left a review for a company and I'm glad to do it - they've earned it. Thanks T-Flow Plumbing!
Response from T-Flow Inc. Plumbing Heating Gas Fitting
"Thanks for taking the time to write this review Joanne. It's great to know we made you happy. Matt and crew"
Linda C.
Nov 2013
They determined the leak was within the wall and cut a small hole to find it. It was a nail driven into the shower water pipe by the people who originally put up the drywall in the new bathroom when installed 12 years ago.
They were very polite, profession, neat and clean. And the young man Ralph, who had been to my house before to replace a cracked wax ring on my toilet was very well spoken and professional and explained everything before doing it.
Matt the owner called me back the same day I called for service even though it was a Sunday. He thought he could have someone to my place by Tuesday but called Monday to say he could have two men to my house on Monday midday - 1- 1:30. They showed up at 1PM and got the job taken care of in 2 hours. They cut a hole in the wall removed the damaged pipe section and replaced it and cleaned up and explained everything to me in two hours time.
I would definitely recommend T Flow plumbing to anyone!!!
They were very polite, profession, neat and clean. And the young man Ralph, who had been to my house before to replace a cracked wax ring on my toilet was very well spoken and professional and explained everything before doing it.
Matt the owner called me back the same day I called for service even though it was a Sunday. He thought he could have someone to my place by Tuesday but called Monday to say he could have two men to my house on Monday midday - 1- 1:30. They showed up at 1PM and got the job taken care of in 2 hours. They cut a hole in the wall removed the damaged pipe section and replaced it and cleaned up and explained everything to me in two hours time.
I would definitely recommend T Flow plumbing to anyone!!!
Ira Y.
Aug 2013
It worked out totally well
Fred G.
Aug 2013
We were very pleased that we chose T-Flow Plumbing. Matt & his team are extremely professional and skilled. They arrived at the time that they said. All areas were covered with drop cloths. All debris was cleaned. The work by each of his guys was very good. Matt and his foremen are extremely customer focused calling ahead and following up after the jobs were complete. Matt is very accessible and returns both calls and emails very promptly. We could not have chosen a better firm to do the plumbing work for us. Highly recommended!!
Response from T-Flow Inc. Plumbing Heating Gas Fitting
"Thanks (removed member name). It was our pleasure. Contact me anytime with any problems or questions. Matt"
Elizabeth D.
May 2013
Very pleased with their work and they did an excellent job. Easy to work with.
Jennifer R.
May 2013
They were supposed to come between 8 and 8:30, but didn't arrive until about 9:45. That, combined with it taking awhile for them to find the clog, meant that I had to take the whole morning off from work. But the plumbers were polite, worked hard to fix the problem, and were careful to put down drop cloths and contain the mess. My drain seems to be working fine now, although soap from one side of the sink still bubbles up on the other side, which makes me think there may still be a small clog in the pipes (the two sides aren't connected except for a common drain pipe).
Response from T-Flow Inc. Plumbing Heating Gas Fitting
"Very sorry [member name removed] for our scheduling mistake and the fouling up of your day. Once we realized you were waiting for us I immediately pulled the men from the job they were headed to. Thanks for the reasonable review under the circumstances. Matt"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
T-Flow Inc. Plumbing Heating Gas Fitting is currently rated 4.9 overall out of 5.
T-Flow Inc. Plumbing Heating Gas Fitting accepts the following forms of payment: CreditCard
No, T-Flow Inc. Plumbing Heating Gas Fitting does not offer free project estimates.
No, T-Flow Inc. Plumbing Heating Gas Fitting does not offer eco-friendly accreditations.
No, T-Flow Inc. Plumbing Heating Gas Fitting does not offer a senior discount.
Yes, T-Flow Inc. Plumbing Heating Gas Fitting offers emergency services.
No, T-Flow Inc. Plumbing Heating Gas Fitting does not offer warranties.