T-Flow Inc. Plumbing Heating Gas Fitting
About us
T-Flow Inc. is a local Plumbing, Heating and Gas Fitting Contractor serving the Boston, Cambridge, Somerville, and North Shore areas. Specializing in Plumbing repairs and Hydronic Heating System installation and repairs the people at T-Flow Inc. have 20 plus years experience in the industry. You can be confident that at T-Flow Inc. we will strive to complete every job as if it were in our own homes. We believe that communication with the customer during the job process is very important so that there are no surprises. Cleanliness is always a priority! You will find that in dealings with T-Flow you will be reminded of an old-fashioned service company that provides the most prompt, reliable and honest service possible. Knowing that our customers are happy and feel that they have been dealt with in the most truthful way possible is the biggest priority of T-Flow Inc., PLUMBING HEATING GAS FITTING. We look forward to the opportunity of meeting and working for you.
Business highlights
Services we offer
Plumbing, drains, faucets, garbage disposers, heating and gas work, hot water heaters, leaking pipes, no heat issues. Please call us for repair related urgent to semi-urgent matters., toilets
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 3% | ||
| 1% | ||
| 0% | ||
| 1% |
"Appreciate you taking the time to write this review [Member Name Removed]. It was our pleasure to serve you. Please call us anytime. Thank You"
I have called on Matt and his crew at T-Flow Plumbing and Hating many times since 2004, and I've recommended them to many friends . Everyone they've done work for has been highly satisfied with their level of professionalism, diligence, cleanliness, and attention to detail.
If you need a plumber, heating, or gas work for a small or large job, Matt and his crew at T-Flow will get it done right the first time.
"Thanks for the great review [Member Name Removed]. It really was a pleasure working for you. There were some minor "curve balls" thrown at us on that job. You understood and worked with us every step of the way and that is greatly appreciated. Please don't hesitate to call us again. Matt"
On the day of the install, Matt's crew (Henry and Marco) came and did the install. It wasn't without its obstacles (old 100 year old house with very old hydronic system). But at every step of the way, Henry and Marco worked through the issues and got the thing installed. The result is awesome, the radiator now blends into the wall and we've reclaimed about a foot 1/2 of wasted space. We are considering doing a few more throughout the house.
The quality of the work is excellent and the price quoted for the radiator and install was bang on. I can't say enough about this crew, will be using them again for future projects.
"Thanks for the review {Member's name removed}. Very happy to know that you were happy with our work and service. Matt"
"Thanks for taking the time to leave this review [Member name removed]. It was a pleasure working for you."
"Thanks (member name). It's been a pleasure knowing and working for you all these years."
"This job was done in March of 2014. I am a little surprised to see this review now to be honest. I had to look it up to refresh my memory. Firstly the job total was $400.00 not $500.00. The job was not in the area that we normally service. Our normal area is Boston, Cambridge, Somerville and the North Shore. We only went to the customers home to satisfy a warranty company that we normally work for. We do not usually stock faucets on our trucks because our customers usually supply their own faucets in todays day and age. We used to have them but once too often customers weren't happy with the style we had so we would end up going to the job for no reason. Also the weather was very bad that day. Honestly I had a licensed plumber dedicated to (member name) job for about four hours if you count the travel time. The faucet that (member name) describes at a $40.00 faucet is a $145.00 faucet retail. The wholesale cost of this faucet is more than $40.00. The customer wanted a price. We like to work by the hour and probably could have saved the him some money but he insisted on a price. We figured a reasonable number to be for all of the time it would take to complete the job at $400.00. After the gas, the faucet, the parts and travel time believe me there wasn't any big score for our company. I can assure you that we DO NOT get any satisfaction from overcharging a senior citizen. Mr. DeMeo was told the price up front and agreed. If he wasn't capable of making such decisions at his age maybe someone should have been there to represent him. How were we to know. We just wanted to get this gentleman's permanently clogged faucet replaced. Also the issue with the adapters. Were we supposed to shop for a faucet that would fit this man's adapter. By right we should have installed the faucet and left it up to (member name) to get a new adapter to fit the supplied faucet. Instead after we realized there was an issue we bought an adapter online and had it mailed to him. Yes, that adapter was wrong so I went with the licensed plumber who did the job to a local hardware store and bought a few adapters for this man's home hoping one would be compatible. Luckily one was. The customer was charged for none of this time and effort. I can honestly say that I feel we did everything we could to make this man happy and am truly sorry we weren't able to. Please read the remainder of our reviews. I think they speak for themselves. Thank You"
In short, would hire them again in a second.
"Thanks for the very kind review. Please call me whenever you need any help in the future. Matt"
"Thanks for taking the time to write this review Joanne. It's great to know we made you happy. Matt and crew"
They were very polite, profession, neat and clean. And the young man Ralph, who had been to my house before to replace a cracked wax ring on my toilet was very well spoken and professional and explained everything before doing it.
Matt the owner called me back the same day I called for service even though it was a Sunday. He thought he could have someone to my place by Tuesday but called Monday to say he could have two men to my house on Monday midday - 1- 1:30. They showed up at 1PM and got the job taken care of in 2 hours. They cut a hole in the wall removed the damaged pipe section and replaced it and cleaned up and explained everything to me in two hours time.
I would definitely recommend T Flow plumbing to anyone!!!
"Thanks (removed member name). It was our pleasure. Contact me anytime with any problems or questions. Matt"
"Very sorry [member name removed] for our scheduling mistake and the fouling up of your day. Once we realized you were waiting for us I immediately pulled the men from the job they were headed to. Thanks for the reasonable review under the circumstances. Matt"
Licensing
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