S & S PLUMBING CO INC

Perfect. The prior evening we were in the middle of making a huge dinner for the next evening and the garbage disposal jammed. We tried all the tricks that have worked in the past with no success. The following morning we made a call to S & S Plumbing who was recommended by a friend. The plumber was at our house within a couple of hours. He was courteous, knowledgeable and professional. And he also gave us some tips for the future. Price was very reasonable and, all in all, we had a great experience with S & S Plumbing.
 

The bill was sent after the second visit so I thought the problem was fixed. I would not have paid it if I would have known it was still not fixed. I felt they overcharged me because they came back a second time.

S&S HAS IMPRESSED ME THAT THEY DON'T CARE MUCH ABOUT CUSTOMER SATISFACTION AND SEEM TO THINK THAT THEY SHOULD BE PAID TOP DOLLAR ($85/HR) FOR SLOPPY WORK. THE LEAD PLUMBER COMMENTED TO ME THE MORNING HE MET ME THAT "YOU WILL NOT BE HERE WHEN I GET BACK." THIS WAS NOT SAID IN THE MODE OF "I MAY BE GONE A WHILE SO YOU MIGHT NOT BE HERE WHEN I RETURN." IT WAS A COMMAND. SEVERAL OTHER EXCHANGES WITH THIS PLUMBER CONVINCED ME THAT HE SHOULD NOT BE DEALING WITH THE PUBLIC. FROM MY PERSPECTIVE, THE OWNER COULD HAVE RESCUED THE SITUATION AFTER I VOICED MY CONCERNS BY TAKING IMMEDIATE ACTION. THE BILL I RECEIVED WITH NO DETAIL AND WHAT APPEARS TO BE EXCESSIVE PADDING, CONTRIBUTED TO MY DECISION TO END THE RELATIONSHIP. THE BILL INCLUDES A CHARGE OF $345 FOR TWO PEOPLE TO REVIEW THE JOB AND THEN THEY DID IT WRONG! IT TOOK THE NEXT PLUMBER SEVERAL HOURS TO CORRECT THE MISTAKE.