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NARROW WAY PLUMBING & HEATING logo

NARROW WAY PLUMBING & HEATING

Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,

About us

Narrow Way Plumbing & Heating began as a family business over 25 year ago with Matt Nelson, owner, and his wife, Alice Nelson. It has now flourished into a successful and established small business serving the Boston area with quality plumbing and heating service based on integrity. We are a small business that stands by our work and our word. We are here to serve all your plumbing and heating needs with integrity and excellence! We specialize in plumbing and heating service and contract work. We can help you with everything from a leaking bathroom faucet to a complete bathroom renovation. Need to get your heating system serviced before the New England cold sets in? Interested in installing a new energy efficient heating system? Give us a call to schedule a free estimate.

Business highlights

41 years of experience

Services we offer

Drain Cleaning, High Efficiency Heating System Install, Hot Water Heater Replacement, Plumbing & Heating Rough Installations, Plumbing & Heating Service, Plumbing support, gas appliances, null

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.773 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
14%
3
1%
2
0%
1
3%
Showing 1-25 of 73 reviews
Gloria D.
Mar 2025
5.0
Yes, I recommend this pro
$800
Whenever I have a plumbing issue I call Narroway Plumbing. I’ve been using them for about 20 plus years. They were prompt in sending Naheem and Tyrone to deal with my frozen pipe issues I had this winter and I have nothing but praise for their workmanship. I’ve truly appreciated all the great the work done by Narroway over the 30 years I’ve owned my home. I would not think of calling any other company.

Gordon U.
Jan 2020
5.0
Yes, I recommend this pro
Steve, the narrow way plumbing technician came today and installed a new water heater replacing one that gave out after six years. He was professional, courteous and worked diligently completing the job in incredible time. He knew exactly what he was doing. It was amazing to watch. Steve never missed a beat. I would engage Narrow Way Plumbing & Heating without any hesitation. The installation was perfect in every sense. They are the go-to for all plumbing services without question. The best there is. Gordon Upton JP, MA

Cathleen K.
Aug 2018
5.0
Yes, I recommend this pro
I have used Narrow Way for several years and every time I have received excellent prompt service. I live down in Houston, Texas and it is difficult to manage the property I own in Jamaica Plain. Narrow Way has come to my rescue numerous times and performed outstanding. I would highly recommend their services.

Linda J.
Nov 2017
5.0
Yes, I recommend this pro
0

Kathryn W.
Aug 2017
5.0
Yes, I recommend this pro
They are very responsive. We had a little problem with one of the things and they came right out and fixed it. They provide good customer service.

Patricia A.
Jun 2017
5.0
Yes, I recommend this pro
$200
They repaired the problem and will be back to replace the faulty part.

Allan I.
Mar 2017
3.0
$1,200
I use a company called Narrow Way Plumbing & Heating.  They were here Christmas eve of 2016.  The cost was about $1200. 

Peter L.
Mar 2017
5.0
Yes, I recommend this pro
$135
Great, Jose the technician, mentioned that I would need a new sink. I went to pick it up and Jose installed it in 30 minutes.

Patricia M.
Feb 2017
5.0
Yes, I recommend this pro
$1,200
.

HOPE H.
Nov 2016
5.0
Yes, I recommend this pro
$125
Great. They didn't make it the day originally scheduled but tried to get in touch and sent a technician the next day who diagnosed that the pilot was out. He not only lit it but explained very clearly how next time WE could light it ourselves.

Jacqueline K.
Sep 2016
4.0
Yes, I recommend this pro
$250
It went well

Eunice S.
Jan 2016
5.0
Yes, I recommend this pro
unknown

Peachie F.
Jan 2016
5.0
Yes, I recommend this pro
$600
This review is long overdue!  I called Narrow Way because I was getting water in my basement but could not figure out where it was coming from.  Mario came out that day  and found that my main drain from the upstairs bathroom was cracked and some areas were rotted out from years of use....my house was almost a hundred years old.  Service was great......he gave me an accurate estimate of what it would cost and it was not an easy job. He had to open up a portion of the wall and did the least minimal damage.....removing 10 feet of cast iron drain and replacing it with a new one.  I was very satisfied and would recommend them.

Karla B.
Dec 2015
5.0
Yes, I recommend this pro
unknown

Tom B.
Nov 2015
5.0
Yes, I recommend this pro
unknown

Amy B.
Oct 2015
5.0
Yes, I recommend this pro
$75
We suddenly noticed recently that our kitchen sink was occasionally leaking, and suspected an issue with the garbage disposal but couldn't figure out what it was. José came over and solved the mystery, discovering a hole that had been punched right through the side of the thing-- perhaps from a sharp corn holder that had fallen into it? [Kids, don't put sharp objects in your garbage disposal.] He very honestly provided us with the option of either buying the new disposal that he had brought along, or keeping the older machine and trying to repair it. We went with the second option, and José eagerly worked on how to fix it. Eventually he found a small screw that he was able to plug the hole with for an effective solution. Great! We saved money, re-used a piece of equipment that otherwise would have gone into landfill, and got to meet a fine plumber whom we'll certainly turn to again in the future.

Karla B.
Oct 2015
5.0
Yes, I recommend this pro
unknown

Jacqueline R.
Sep 2015
5.0
Yes, I recommend this pro
$300
I was very pleased with them.

Lloyd D.
Jun 2015
5.0
Yes, I recommend this pro
unknown

Luke S.
May 2015
5.0
Yes, I recommend this pro
$4,000
This is a great company to work with. Honest, straightforward and helpful. Highly recommended

Jean C.
Feb 2015
5.0
Yes, I recommend this pro
$300
I can't remember the cost as it was over 2 years ago, but there was a request for a review. He was responsive (talkative, too), but focused on doing the job and doing it well and right. Swift response, refreshing after a run-around with another service. Fair price, cleaned up after himself, had a trainee with him and provided adequate supervision.

Christine D.
Jan 2015
5.0
Yes, I recommend this pro
$120

They are reliable, I always use them. They are in the neighborhood. I have never had to call them back because something wasn't right. They came on time.


Tom B.
Oct 2014
5.0
Yes, I recommend this pro
$21,000
unknown

Diane B.
Jul 2014
4.0
Yes, I recommend this pro
$150
unknown

Kay R.
Jun 2014
5.0
Yes, I recommend this pro
$2,000

I?ve been meaning to write a review for a while.  First used Narrow way when I was freaked out by the chimney cleaners about needing to replace 2 flue liners.  Matt was honest, put my mind to rest, explained that I didn?t have to replace the liners that minute and explained about  converting from oil to gas and venting to the outside, not the chimney.  He gave me a reasonable verbal quote for two systems but I delayed and the next thing I knew my crappy old oil tank was leaking.  Since it was the middle of winter I needed to do something right away.  Matt worked diligently to get my tenants oil furnace connected to a new oil tank despite the fact that he doesn?t usually work with forced hot air systems. He also explained about the 0% interest heat loan.  Because I?m a forced hot air system and not hot water he gave me a quote for his portion plumbing work and the name of someone else who would do the remainder of the conversion work. There was a bit of back and forth trying to get the quotes.  I ended up going with someone else who could do the whole job from beginning to end, (I'm in the middle of that process) but would definitely hire Narrow Way again.


Showing 1-25 of 73

Licensing

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FAQ

NARROW WAY PLUMBING & HEATING is currently rated 4.7 overall out of 5.

NARROW WAY PLUMBING & HEATING accepts the following forms of payment: CreditCard

Yes, NARROW WAY PLUMBING & HEATING offers free project estimates.

No, NARROW WAY PLUMBING & HEATING does not offer eco-friendly accreditations.

No, NARROW WAY PLUMBING & HEATING does not offer a senior discount.

No, NARROW WAY PLUMBING & HEATING does not offer emergency services.

No, NARROW WAY PLUMBING & HEATING does not offer warranties.