MONRO MUFFLER BRAKE & SVC

unknown

It was the first time i went there. I researched it on your site and saw some good reviews and it was based on that, that I went there and i was happy with the service. I didn't have to wait long for them to get to my car and the appointment was made by phone and i went in and I pretty much had almost no wait in the waiting room when i showed up at the assigned time. There is not much that can go wrong with an oil change but as far as the muffler situation I told them about that at the time and they looked at it and fixed the problem while I was waiting and they were prompt on that one and they gave me an on the spot estimate, what it would cost and they stuck to it and I was happy with the results, they fixed the problem.

Went in for a front end allignment, the mgr assured me that I really needed a 4 wheel allignment. Price quoted was $71. fair compared to the $80 ball park my mechanic (from another shop which did not have allignment equipment) had predicted. I offered a 20% off coupon and he said, no, that's a 3 yr ld online coupon, and he already builds that into the price, the 'regular' price being $89. okaaay...
Service was very prompt and they took it for a test drive afterwards without my suggesting it.
They did try to sell me brakes which is my experience at this place - they usually find something else wrong (Upsell? not really - the brakes do need addressing, so no foul there)
They produces a professional loking report which showed that the allingment was indeed neded - however the rear wheels were fine and no adjustment was required. They probably could not have know that, so the 4 wheel allignment recomendation was probably fair.

Charlie provided very timely service. He and his staff were very professional. Strongly recommend this service provider.