M STEINERT & SONS

AFTER WE BOUGHT OUR PIANO FROM M. STEINERT & SONS, WE DECIDED TO TRY THEM FOR PIANO TUNING. THE FIRST TIME THEY CAME, THE TUNING WAS FINE. THE NEXT TIME, AFTER THE MAN FINISHED TUNING, HE TOLD ME THAT THEIR RATE HAD GONE UP BY ABOUT $20. THEN, AFTER HE LEFT, I NOTICED THAT ONE OF THE PEDALS WAS CLICKING. I CONTACTED THEM AND THEY SAID THAT THEY WOULD SEND THE TUNER BACK OVER. HE NEVER SHOWED UP AND LATER THEY TOLD ME THE TUNER HAD DISAPPEARED. ANOTHER TUNER CAME AND FIXED THE PROBLEM. IT WAS A BIZARRE EXPERIENCE AND I DECIDED TO FIND SOMEONE ELSE AFTER IT. IN LOOKING FOR SOMEONE ELSE, I DISCOVERED M. STEINERT'S PRICE WAS RATHER HIGH.

NO ONE CALLED ME BACK UNTIL THE FOLLOWING THURSDAY BY WHICH TIME I HAD ALREADY ARRANGED FOR SOMEONE ELSE TO DO THE WORK. I USED THEM SEVERAL YEARS AGO AND WAS ALWAYS PLEASED WITH THEIR WORK, SO I WAS SURPRISED THEY TOOK SO LONG TO RETURN MY CALL. M STEINERT IS PRIMARY A PIANO RETAILER SPECIALIZING IN STEINWAY PIANOS. THEY ALSO HAVE A SERVICE DEPARTMENT THAT CAN TUNE AND DO OTHER REPAIRS.