KIM'S HARDWOOD FLOORS

THIS WAS A POOR EXPERIENCE. THE PERSON THAT ANSWERED THE PHONE SPOKE ENGLISH POORLY, SO COMMUNICATION WAS DIFFICULT. THE REP. INSISTED OVER THE PHONE THAT THE ONLY OPTION FOR REPAIR WAS TO REMOVE BOARDS, AND THEN REFINISH THE ENTIRE ROOM. I GAVE UP TRYING TO SPEAK WITH HER AND WENT WITH ANOTHER COMPANY.

NEEDED TWO PHONE CALLS TO SET UP APPOINTMENT FOR ESTIMATE. SHOWED UP ON TIME FOR JOB EVERY DAY AND FINISHED ON SCHEDULE. LEFT SOME THINGS UNCOVERED WHICH WE HAD COVERED TO PREVENT DUST; DID NOT LOCATE POWER SOURCE IN ADVANCE SO HAD TO MAKE LAST MINUTE ARRANGEMENTS. VERY POLITE.

NO WRITTEN CONTACT. PROMPT WITH PHONE CALLS AND HARD-WORKING, BUT WOULD RECOMMEND CLOSE SUPERVISION. THEY HAD TO RE-POLY THE FLOOR BECAUSE THEY FORGOT VERBAL INSTRUCTIONS FOR 'NO-GLOSS,' AND ALSO SLOPPED HIGH GLOSS POLY UP ON FINE QUARTER-SAWN OAK FLOORBOARDS (IMPOSSIBLE TO REMOVE WITHOUT SANDING). GOOD PRICE, BUT SUPERVISE.

ALSO DID WORK ON HALL WAY.THE BEST DEAL I HAVE EVERY SEEN AND KIM IS JUST THE NICEST GUY TO WORK WITH. THE WORK TURNED OUT GREAT.

ONE OF THE WORKERS SMOKED IN THE HOUSE WITHOUT ASKING. THEY HAD AGREED TO SAND AND FINISH STAIR RISERS, BUT THE GUYS WHO SHOWED UP DID NOT KNOW THAT AND WE HAD TO CALL TO CLARIFY. THE OWNER WAS BUSINESSLIKE, BUT IT WAS IMPORTANT THAT WE WERE ASSERTIVE ABOUT THE AGREEMENT. NO DETAILED WRITTEN CONTRACT. THEY SPLASHED THE POLY UP ON SOME UNFINISHED WOOD PANELING. CHEAP AND FAST AND RELIABLE IN TERMS OF RESPONDING TO PHONE CALLS AND SHOWING FOR APPOINTMENTS.

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