Geek Choice Nationwide Remote & In Home Service

They did a good job remotely cleaning up and speeding up PC

Fair to middling

This company has been very responsive to my requests (always on a deadline to get papers done for school) and they are prompt.

Person came over, very polite and professional.

It was fine. It was a remote service. There were no additional charges.

The first time they came out, they charged me $300 and a few days later I noticed that it still wasn't working. I called them to let them know and they sent a different technician to try to resolve the issue. I was charged another $100 and my computer still isn't working. I called them a second time and they told me they would not refund my money.

The first thing that the technician told me was that he wasn't sure he could help me. Then he kept insisting that the problems I was having were caused by extensions I had on Chrome (they weren't as I removed/deactivated them, and am having the same problems). He ran a free online scan only - nothing professional - and told me to repeat it later, which I did. He also hung up saying he would call me back when the scan was done, but apparently was checking or doing some things on my computer remotely, but I don't know what they were. He never called back to check if the problems were resolved, and I'm not convinced he has the products or skills necessary to resolve the problems I'm having.

The service was excellent and i would recommend them to anyone looking for a Geek.  I feel much safer now with data backup and better wiring.  I will do business again with you Geek Choice.  Steve

Geek Choice showed up friendly, professional, helpful. He checked for viruses, found a Trojan horse. He explained all the steps, installed some software, made recommendations. All's well, we're happy. Would hire again.

The service went well and I learned about productivity
monitoring software because of Geek Choice?s technician.

They came on the weekend of July 4th and saved me a lot of trouble.

I will use them again.

Went just great, no complaints, tech was early in fact.

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Raymond came and asked what my issues were with the computer, listened to all my complaints. I explained about needing one virus software for work (encryption) and one for my computer's needs. He began by checking all the usual sites of issues, ran a virus scan product or two and determined that my issues were not viral related (yeah) but mostly overloaded with add-ons from several companies/sites.

Those got cleared out/removed, he made my home page much more user friendly for me, and explained tons of questions that I had about 'why this, why that, how this, etc.'  He made sure that at start-up, the computer wasn't bogged down, and by then there was already a big improvement. He changed my search engine from one that had been installed when I bought it but didn't know enough to change it.  I now know how to use either of the browser options.

He found documents that I knew were "in the cloud storage' but couldn't find (yes, I know, I'm one of those who wonders which cloud my stuff is in).  Raymond also set up my external hard drive so I could have yet another document storage location (to be really safe--especially since I still don't trust that cloud).

So now, instead of a computer that froze every few minutes I have a computer that is working well and I can concentrate on typing my end-of-term paper and not worrying that the computer will shut down.

Raymond was here about 90-105 minutes and the fee was very reasonable-- money well spent for what I got in return. 

My second appointment with Geek Choice in March went well. The phone call from the office to determine what I wanted to accomplish at the visit is a great idea. I would say that here is where Geek Choice can look for complications. For example, someone who's used a computer at work and at home may still be unaware of some basic ideas. For example, if a device is to be added, does it need to be charged, does the person have the correct cable or battery, etc. Young people know this; older people do not necessarily.
The representative was courteous, knowledgeable, patient, and offered additional tips. He arrived within the time frame specified.
I will contact Geek Choice again.

The service call went great, Matt was very
professional and even fixed issues on my smartphone so that it would finally
sync with my work emails and documents.

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I would use them again in future.

It was great! They were awesome. It was handled very professionally. When I called, they gave me a time. The technician was going to be late and so they called ahead of time to let me know. He was very courteous and definitely knows his business. I was very pleased with him. They only charged me for half an hour. I called them, I didn't have a couple because I couldn't get online to get the Angie's List reservation but they gave me the discount anyway. They are really good. They are professional,  service oriented and know their business. This is about the fourth time I have used them. I will use them forever.

Very good phone person who understood and led me to the solution.

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I had spent several frustrated days trying to fix two computer problems, and finally gave up and called Geek Choice. Matt arrived at my doorstep about 2 hours later (not making this up), and had both problems solved in about an hour (not making that up either). Both problems resisted his early solutions, but he was cheerfully determined to make things right, and was effectively inventive in doing so. (How to make my printer work with Windows 10? Install the Windows 7 Driver instead...)
In addition to his technical competence, Matt gets high points for his professionalism, and his communication. He never made me feel foolish, and was always genial.

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