CITIZENS BANK

Banking/Credit Unions, Mortgage Companies, Financial Planning


Services we offer

BANKING PACKAGES. CHECKING ACCOUNTS. SAVINGS, MONEY MARKETS & CDS. MERCHANT NETWORK. BORROWING OPTIONS. STUDENT LOANS. ONLINE BANKING. CREDIT AND DEBIT CARDS. PRIVACY GUARD. SWITCHING SERVICE, DIRECT DEPOSIT.

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Reviews

3.75 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
0%
3
20%
2
40%
1
0%


Rating CategoryRating out of 5
quality
4.2
value
3.1
professionalism
4.0
responsiveness
4.1
punctuality
4.6
Showing 1-5 of 5 reviews

DAVID P.
06/2013
2.0
mortgage broker, banks
  + 0 more
My experience with them is unsatisfactory. Their fees are too high; they charge for absolutely everything they can and then we tried to get a mortgage and they strolled us around until rates went up and they would let us have it but I wouldn't take it.
Description of Work: I deposited some money at Citizens Bank.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
2.0


Marie H.
09/2012
2.0
banks
  + -1 more
I still have no title. I am paying for two state insurances. One in where I now reside and one on Mass and I can not get state plates or register my car. I can not get refunds on excise taxes or insurances until this mess is cleared. I have been trying for over 4 weeks to get something/ anything done. I am so freaking frustrated between insurance companies and banks. Why were they bailed out?.
Description of Work: I called after paying of a loan and asked for where the title was. I was referred to MYTITLE SUPPORT.com I went on line but because I wanted title I had to call. This COSTS $45. They told me that they could do nothing as it was electronic and to call the registry of motor vehicles. I went to the web site and was told that Citizens should have informed the registry that the loan was paid off. I called Citizens back. i have to say they were very professional dealing with a very irate customer. Even though it was in my account I was told it would be 10- 12 business days before the registry. I can not register my car until I have title one way or the other. I need to register in order to get a discount on taxes and just even to get a turnpike sticker.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
1.0


John D.
08/2012
3.0
banks
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
3.0


Gretchen D.
10/2008
5.0
financial advisor
  + -1 more
Citizens helped me find the right services for my condo association's banking needs. They set me up with everything I need to collect fees and pay bills.
Description of Work: Business banking.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10

10/2001
5.0
mortgage broker
  + -1 more
THEY DO A GREAT JOB.
Description of Work: THEY HANDLED MY FINANCIAL SERVICES.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    40 SUMMER ST, Boston, MA 02110

    WWW.CITIZENSBANK.COM

    Service hours

    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:30 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Banking/Credit Unions,
    Mortgage Companies,
    Financial Planning

    FAQ

    CITIZENS BANK is currently rated 3.7 overall out of 5.

    Monday: 8:30 AM - 5:00 PM

    Tuesday: 8:30 AM - 5:00 PM

    Wednesday: 8:30 AM - 5:00 PM

    Thursday: 8:30 AM - 5:00 PM

    Friday: 8:30 AM - 5:30 PM

    CITIZENS BANK accepts the following forms of payment: Check
    Yes, CITIZENS BANK offers free project estimates.
    No, CITIZENS BANK does not offer eco-friendly accreditations.
    No, CITIZENS BANK does not offer a senior discount.
    No, CITIZENS BANK does not offer emergency services.
    No, CITIZENS BANK does not offer warranties.
    CITIZENS BANK offers the following services: BANKING PACKAGES. CHECKING ACCOUNTS. SAVINGS, MONEY MARKETS & CDS. MERCHANT NETWORK. BORROWING OPTIONS. STUDENT LOANS. ONLINE BANKING. CREDIT AND DEBIT CARDS. PRIVACY GUARD. SWITCHING SERVICE, DIRECT DEPOSIT.

    Contact information

    40 SUMMER ST, Boston, MA 02110

    WWW.CITIZENSBANK.COM

    Service hours

    Monday:
    8:30 AM - 5:00 PM
    Tuesday:
    8:30 AM - 5:00 PM
    Wednesday:
    8:30 AM - 5:00 PM
    Thursday:
    8:30 AM - 5:00 PM
    Friday:
    8:30 AM - 5:30 PM