Capital Construction Contracting, Inc. - Massachusetts (West)

Very professional start to finish

Customer service is practically nonexistent. For a company that prides themselves on offering great customer service to clients, I felt they were severely lacking. The actual quality of the work looks good to me (as Im not an expert on roofing obviously), but the entire process was a headache. If you bring up any concerns, you are met with condescending remarks and screenshots of fine print in the contract that absolves them of any personal accountability for anything. The company talks highly of themselves and how they do not upcharge/upsell products but they absolutely do and get different answers from different people in different department - I.e. one tells you;It was supposed to be x dollars but I gave you a discount on this additional work; while another will explain an invoice showing no discount at all and try to justify overcharging on a project thats already costing you $21k. Will not use this company again.

They showed up on schedule and worked three days in a row to complete the job. I also received gutters. They left the property clean. Thank you, for a job well done.

Save your money and hire someone else.

I donâ t like to post negative reviews but our patience has been exhausted with no end in sight. I cannot recommend Capital Construction. We contracted with them in May 2023 for an exterior paint job, gutters, and re-shingling a bulkhead. We are in month 5 with no communication or timeline for completion. The following jobs on our contract remain outstanding: 1. Nails sticking out on the interior of our bulkhead, a safety hazard; 2. No gutters installed on our house, which has lead to water leaking in our basement during this rainy summer; and 3. A pile of project waste in our yard as winter approaches (also a safety hazard, once it snows). We were not given the communication we were promised. We have no idea why the remaining components of our contract cannot be completed in a timely manner. Trying to contact customer service or the project manager is like banging our heads against the wall. We were patient given the humidity and rain of the summer, but we now feel we have no other recourse but to file a BBB complaint.

Jim Sakos did a great job with paint- very professional

We ate very happy with them Higley recommend.

The salesman was great, very professional and a nice guy. The office staff is another issue. Sent multiple emails just to get updates to my installation schedule. Emails were not returned. Questions were not answered. I was told 6 to 8 weeks from start to finish. Entire project took 3 1/2 months. Unacceptable. Once they put a project manager on board, Scott, the project went better. Scott is a very good communicator. The impression of the company is that they took on too much work and didn't have the staff to cover the work. Communication with the customer needs to be much better, after all, the customer is paying the bills. One of their office staff told me he would get back to me with a schedule. Never heard a word from the guy.

Capital Construction did none of the work! I knew that the windows were being manufactured by Alside Windows but I didnâ t know that Alside would be contracting to an independent company to install them. I have to wonder what I needed Capital for!

Overall the process went smoothly. There are a lot of people involved - one person does estimates, one is the project manager, one does customer service., etc. The price was high and I expect that was largely due to all of the overhead and people involved. They use subcontractors to complete the work. The work was completed in a timely manner and done well for the most part. Any issues that came up were resolved relatively quickly. I would have liked a little more attention to detail, but we are very happy with the finished product.

Wuisa was out project manager and absolutely a pleasure to work with.

They were very attentive to dealing with my punch list. They also did a good job at cleaning up debris

Capital did an amazing job from start to finish on this project and it was completed quite quickly. The quality of the workmanship was tremendous and the folks working on the project were highly professional in every way.

Communication could have been better. Needed to call them back to clean up the site.

This team worked through the rain to finish the job and keep me dry and safe. I give them 5 stars.

Capital did an outstanding job riffing my house. Roof was 20 years old and had buckled in a couple places. Needed to replace 2 plywood sheets. Material used top quality. Proj mgmt (Danny H) was great, responsive, communicated well, proactive. The roofing team was great especially in the 90f temps with dew points over 70. Hard workers, quality work. Excellent cleanup. You can find someone cheaper but not with the quality. Highly recommend.

The wet professional, good value, the crew was friendly and courteous, the ?office? could improve on their communication, but overall they can be trusted.

Total pros! Finished my roof in one day and worked so hard on a very hot day!

Pricing was the highest, and they try to get additional business. I had to haggle them down to get to a reasonable price and that is why I eliminated them.

Capital Construction did an excellent job building a new 2 level trex deck on my house. Communication was a bit slow at times, thus the 4.5 stars on service, but the final product is great, so alls well that ends well! There were a few minor touch-ups that I requested at the end of the project, and they were thorough in addressing my concerns so that I was fully satisfied.

Very professional from start to finish

Very happy with the process and outcome. The project started and ended on the two week estimate. They promised that the crew will be dedicated to my project and would not be delayed by taking them away to start or end another project and they were true to their word. I canâ  t comment on the price because I did not get any other estimates. If you are looking for a company to do your siding project, make sure you get an estimate from Capital Construction.

Good customer service and quick installation

The four-man crew was very professional, and very clean and neat. They performed the work on a very timely basis and my new triple pane windows look great.

It is a little pricey but we get what we pay for. Iâ ve heard other people say oh I only spent x but have to redo a part of it again because of the quality of the product. This company is excellent at what they do. We will be contacting them again for future projects