BOSTONIAN JEWELERS AND MANUFACTURES INC

Ring was too small and the hinge was very stiff. They will fix it. Nice folks.

unknown

They said they would call me in when the work was done in 10-14 days. After 3 weeks I called and they said it was ready for pickup. It would have been nice if they had called me when the repair was completed, but this detail is minor. The work was done very well, I would go to them again and recommend them to anyone needing a jewelry repair.

After not having great experiences with Jewlers in the past I started the search in hopes of finding a jewler I could develop a relationship with, a jewler for life. Yes that may sound a bit sappy but I really wanted someone I could trust. I found Bostonian Jewlers on line and set up a "get to know them" appointment. Alex and Hagop both sat down with my husband and I, I was a bit nervous they would think we were a bit crazy, I wanted to turn in some jewlery I never wore and ask them to make me a new engagement ring. Alex and Hagop sat with us for a very long time, making us feel welcome and comfortable. All I had was a picture, and not a clear picture, of what I wanted. Alex worked with me tirelessly until I was happy. They never once made me feel like I was being difficult or "one of those customers" Their patience was amazing, they got it right. It's amazing, I have never seen an engagement ring like the one they made for me. My husband and I have found a jewler for life because we found a jewler we can trust.

My experience with them was wonderful. We went there first for an engagement ring and the folks at Bostonian had the best set-up with design that I’ve ever seen. If they don’t have the design on site, they’ll start modifying it on the computer in front of you so you can get immediate feedback on what you might like. They don’t do anything until they create a plastic prototype that you can look at and try on. Because of the computer model, everything is low stress and you feel like you have a lot of control over the process. Alexandria was the primary jeweler that we worked with and she was an absolute delight, she is passionate about her work, and she loves a challenge. She spent about two months getting the design correct on our wedding bands which is our personal logo. She kept us informed the entire time and the resulting rings are comfortable and beautiful, and we’ve gotten tons of compliments on them. The entire experience was stress-free and joyful; we are planning on going back for a visit just because we liked them so much. They were not only willing but happy to use synthetic stone which we had a hard time finding. Bostonian was happy to find us the affordable synthetic version whenever possible. They are clearly in it for repeat business and it shows.

I had a beautiful necklace that was my mothers and they fixed it. They were both very charming and efficient.

I have a custom built ring that has a channel setting with 2 stones in it. Previously, I had broken one of the stones and had another jeweler (not Bostonian) repair it. I was unhappy with the repair job and unfortunately this summer, one of the stones broke again. This time I decided to do my research before having the ring repaired. I visited three jewelers who had all been well reviewed on Angie's List. Alexandria and Hagop of Bostonian Jewelers were the third company I met with. By the end of our initial meeting, I knew they were the ones I wanted to work with. There were several things that stood out about Bostonian at my initial meeting: 1) They asked a lot of questions - they didn't just focus on the specific service I needed, but they were interested in the background of the ring, how it had been damaged, what I was thinking as far as repairing it, what my price point was, etc. 2) We sat at a table the three of us and really talked - it wasn't a 3 minute chat over a counter - they gave me their full attention. 3) Their main priority was giving me options (within my parameters) and making me happy. At the end of our first meeting they asked me how I would like to receive the cost estimates of my options - I said I preferred email - they agreed to email me a breakdown of costs in a few days. True to their word, I received an email a few days later with a break down of what each component of the repair would cost and as I was choosing between 3 different stone types - a price for each stone. Additionally, they included an estimate for making me an additional ring (a solid band), which I has asked for. I asked a couple of additional questions over email, which they answered promptly. Then, based on the emails, I made my decisions, emailed them back giving them the go ahead to repair the setting, asking them to get a couple stones for me to choose from and asking them to make the solid band. I gave them a 40% deposit over the phone. About a week and a half later they contacted me to set up an appointment for me to come into their shop to choose a stone, and to look at the wax version of the 2nd ring they were building from scratch. In addition to getting a couple of stones for me to choose from, they had come up with an additional option - a different stone (at the same price point) for me to consider. I really appreciated their efforts to give me all my possible options. Additionally, at this visit, they let me know that the price point of the stone I was considering had gone down and that the final cost would be a couple hundred dollars less than the estimate. I selected my stone, checked out the wax of the second ring - which was exactly what I wanted and gave them the green light to fully repair and insert the stone into my initial ring and to make the second ring (and get it engraved). They estimated it would take about 2 weeks to get all the work done and they contacted me about 10 days later to tell me I could come in and pick both rings up. At that point I asked for them to do an appraisal of both rings, which Alexandria said she was happy to do for me. I went into to their shop a couple of days later and picked up my repaired ring with the new stone that looked amazing, my new engraved solid band which was exactly what wanted and the appraisals for both rings. I paid the balance which was a couple hundred less than the original estimate and that was that. I thoroughly enjoyed working with Alexandria and Hagop - in addition to doing high quality work, they treated me like a friend. I found them to be pleasant, easy to communicate with and very accommodating. I would absolutely work with them again in the future and I would certainly recommend them.

I wanted to get a diamond pendant made to match one I had lost. They were more expensive than other jewellers I consulted, but I am very pleased I went to them. They are lovely people, and they went to great efforts to make me exactly what I wanted. They also made me another pendant and valued some of my other jewellry for insurance purposes. I am delighted with the results. The quality is superb.

The fabrication of the ring took about one visit to design and one week to fabricate. The quality of the metal could be better, but this may have to do with our price range.

I was very satisfied with the results. They were able to repair the ring in a timely manner from when we brought it in. I would definitely go back to them if I needed more jewelry repaired.

I have used Bostonian Jewelers for all my jewelry repair and design needs for the last three years. They have always done a tremendous job. The owners, Alexandria and Hagop are professional, approachable, and are very concerned about customer satisfaction. They and their staff are master craftsmen, their designs are unique, and their work is impeccable.