Boston Equipment Service Company

The HVAC service was not very good. The other services were fine. I would use them in the future for Appliance repair.

unknown

the work was done satisfactorily. The AC started to cool again. The dye was added to see if there are leaks. Was surprised by $260 bill for the work but I am not sure if the cost is reasonable or not because I did not get quotes from others.

We strongly recommend Emery for home kitchen appliance repair! Excellent service. Our dishwasher has been broken for a while and our fridge started malfunctioning as well. We hadn't missed the dishwashwer too much but really had to take care of the fridge right away. He took the call when we called him before 8AM. (The other companies we called just went to answering service or voicemail.) He came within an hour of the call. He was thoughtful and efficient, and diagnosed the problem with our fridge cooling system quickly. He quickly determined that it was a fan issue and was able to find the necessary repair parts the same day! He returned a few hours later to install and finish the job. Very happy with the work and service - saved us from purchasing a new fridge! The dishwasher wasn't as straightforward. When he started a rinse cycle as a quick check, it seemed to work while it hadn't for us. After some more sleuthing, he determined that it was a problem with the header board, which would be too expensive to replace relative to the price of a new dishwasher. So he recommended that we replace the dishwasher. He spent several hours and two trips on the diagnosis and repair (the second trip was to install the new fan). The $285 he charged us included both parts and labor.

Emery listened to the AC unit for 3 seconds and immediately knew something was wrong with the fan. it took a while to get the AC unit out of the rusted metal sleeve so he could look at it. When he finally did, he said that rust had corroded the housing unit that surrounded the fan and the fan was actually hitting it. He gave us a couple of options of how he could repair it but without getting inside the unit, he wasn't sure if we would need to buy new parts or not. at the most he said it would be a $220 fix. We decided to move forward with the repair. Once he was able to get inside the unit he realized it would be a lot quicker and easier than he had suspected. He simply cut away the rusted metal that was hitting the plastic fan and now the unit works perfectly again. The fan didn't even need to be replaced! no parts needed, just labor. The airflow and cooling efficiency feels the same as before. It is humming right along with no problems! Emery was only here for an hour and 20 minutes and charged us $100 for his time. Well worth the price!!! He was professional, polite, right on time (he actually called to ask if he could come a little early), and very, very nice to deal with. He spent the time to explain to us and even show us what the actual problem was with the machine so we could make an educated decision on what to do. Although I know he had many other jobs to complete during his busy day, he took the time to make us feel comfortable with the repair options he offered and not rushed at all! In the end, he literally saved us about $600. I can't even put into words how happy my husband and I are with his work. I would call him again in a heartbeat! Once again, Angie's List connected us to an incredible service provider!