Salem Plumbing Supply & Designer Bath Co Inc

unknown

I purchased a bathtub and plastic (swanstone) surround for my bathtub/bathroom. Since the surrounds were a special order, i had to wait for the items to arrive. even though the parts had arrived from the manufacturer no one even called to let us know (for several weeks after it had arrived - thats what you get if you make the full payment upfront). when we followed up, they scheduled a delivery. Upon installing it i noticed a small 2 inch crack in the plastic. (this could have been defective material or bad installation - its hard to tell). I called Salem plumbing in order to get an idea on how to repair it and if i could avail of some warranty. Initially i was told someone from the manufacturer will come onsite and repiar the surround. unfortunately no one showed up or even called. its been several weeks, and i am still awating the call from the manufacturer. I follow up every week, and most times there is no response. the manufacturer says i need to contact the place where i purchased the item (i.e. Salem Plumbing supply) and Salem Plumbing Supply says the manufacturer has been informed and they will call me (nice setup). I am not sure if its the manufacturer who wont support their product, i expect them to support what they sell. Given that this is a fairly expensive plumbing supply store their customer services is pretty bad.



Update
A person from the manufacturer came after about 3 months and fixed the crack with a epoxy. Its been holding pretty well since.