Coastal Windows & Exteriors

We were looking for new storm doors on our home which we have lived for 32 years. My husband wanted piano hinged doors. Provia was a door Coastal Door & window carries. DO NOT DO BUSINESS WITH THEM. The installation crew did not even have the basic tools like a level or scraper to take off the old calking. They cut the doors with the wrong tool at bottom & installed crooked. The door hand gallons of water pouring in from the top soaking our inside doors and frames. Causing the sills and door to swell up and not close property. They insisted that they could fix the doors and came out once with their "best guy". The same yahoo with no tools. My husband is a finished carpenter by trade so he got his level and tools. out. They doors still had water pouring in and now the latches would not line up. We were told they would git it right. That was 12/2023 but they will no longer acknowledge or return our calls. Fortunately, I was able to file a complaint for the extremely bad service and stop my credit card from paying them. I did allow they to keep the deposit but we did not pay a penny more. Of note, we called Provia the manufacturer, and they told us they are horrified at our story and looked up to see that no one at Coastal Door & Window received any training from them on the proper way to install their product. They re reevaluating if they will allow them to sell their product in the future. RUN DO NOT WALK FROM THESE PEOPLE.

Our experience with Coastal Windows was awful. They made numerous errors, caused serious delays, damaged our house and left debris everywhere, and then left windows unsealed so now we have to pay someone else to prevent water damage. They were not good communicators. Really, every aspect of the experience was poor. I wish someone had told me to avoid Coastal, but hopefully this helps the next person.

I’m not sure I can communicate the extent of our disappointment with Coast Window, Dave Barresi, and David Vanderbilt.  We had them replace windows in a 1880’s two-family home we renovated.  We had a lot of options for windows and Coastal Windows certainly were not the least expensive.  As of July 20, 2023 it has been a year since our experience started.  They went silent almost immediately.  After persistent requests for an update on the windows and installation, they finally surfaced and wanted to change the window product to something they could get quicker,  they had understated (by their own admission) the interior/exterior trim requirements, and they hadn’t counted the windows correctly.   Communication has been absolutely terrible start to finish.  We have endless emails to Dave Barresi with neither acknowledgment nor response.   The window installation was terrible. They forgot a tempered window at our stairs, provided sashes (twice for the same windows) with the wrong divided lights, two windows had to be replaced, they did a terrible job cleaning up after themselves, and provided a new/finished exterior caulking job that is nothing short of embarrassing.  Getting them to come back and just finish the work they were paid to do at every point in this process, let alone fix the poor install issues, has been painful and endlessly disappointing.  They even had the window and caulking rep come out (at our demand) and they BOTH agreed what we were asking to be done needed to be done.  The “repair” to the caulking they did was/is actually worse than the original.  THey didn’t clean up the old terrible caulk, so now we have mess new caulk over terrible old caulk. There is still even a window that lacks any caulk at all. Like most contractors, you’re not just buying a product.  You’re buying a service. The service from Coastal Windows has been hands down the worst we’ve encountered in a long time.  We renovated an entire house with dozens of vendors and subcontractors and Coastal is in a completely different league of disappointing.  I would not recommend them, their products, or any service they offer.  Like others, the only reason they get one star is because in this system you can’t give them zero. 

My wife and I met with several companies to obtain quotes for a vinyl siding job on our home. The clapboards had areas that had rotted, and the curb appeal of our home was not up to the standards of our neighborhood. After meeting with 3 or 4 different companies, we were completely unnerved and ready to throw in the towel on this Home Improvement Job. Each company that came out to provide us with a quote, would start with a price that was far above the actual costs of siding a home. We would say no thank you and miraculously, they would be able to lower the price by thousands of dollars, but only if we would sign a contract right then and there. In doing this song and dance, these companies wasted far too much of our valuable family time and put undue pressure on us to decide at that very moment. As anyone who has ever done this type of job knows, it is a large investment that you are making, and the decision should not be rushed or made prior to weighing the pros and cons. We were at our wit’s end and seriously considered putting off the job until the Spring. My wife came home one day and told me about a local home improvement company right in our backyard. She had seen an article that celebrated Women in Construction. The article highlighted that this company was woman-owned which my wife loved since she is in trade school to obtain her HIC in carpentry. She had looked at their website and asked me to make an appointment for one last quote and if this one went as all the others had, we would not think about it again till next year. With low expectations, my wife and I met with a salesman from Coastal Windows & Exteriors. He was polite and professional and extremely knowledgeable. He had the type of personality where it feels like you have known this person for years despite having just met them. He took pictures and measurements of our home, showed us samples of all the materials, and explained everything we asked thoroughly. He showed us a rendering of what our home would look like with the colors/materials we had chosen. He was able to do this by uploading the pictures he had taken of our home to an app on his iPad. We thought that was outstanding. Why every home improvement company does not do this is beyond me! He was able to do all this without wasting hours of our family time and he was not at all pushy. My wife and I both find pushy sales tactics to be a turn-off. He provided us with the quote and told us that the quote was good for a year. He suggested that we take our time and call him if we had any questions that had not been answered or if we thought of something else that had not been covered. The quote was substantially cheaper than the competition’s and we did not have to put a single penny down. The full price of the job was to be paid after its completion and only if we were satisfied with the completed job. I can tell you, having met with a myriad of home improvement companies over the last 3 years, no other company does this! We felt very secure in our decision to use Coastal Exteriors for our job. When the installation began, we were impressed with the work ethic of this crew. They arrived promptly at 8 am daily and were still there working when I would get home from my office in the evenings, leaving most nights at about 6 pm. The crew was friendly, tidy, and professional. One of the owners even walked the property with me, on more than one occasion, as we discussed the best scenarios to deal with certain aspects of the job. We felt entirely comfortable throughout the whole process. We had a horrible experience in the past, (with a certain home improvement company that will remain nameless), so this was very important to us. The crew completed the job in less than the allotted timeline and the owner came and walked the property with me again to make sure that we were entirely satisfied with the job. We will recommend this company to everyone we can in the future. From the friendly and knowledgeable sales staff to the talented and driven installation crew and everyone in between, Coastal Windows & Exteriors is a Top-Notch Home Improvement Company. As a professional speaker, Bob Hooey once said, “If you are not taking care of your customer, your competitor will.” My one regret is that my wife and I did not discover them soon enough to have done my entire window job through Coastal Windows & Exteriors as well. I can honestly say that I will be using this company for more home improvements in the future. Thank you Coastal for understanding and living the principle that the best advertising is done by a satisfied customer! Appreciatively, Your Neighbors, The Kwiateks

My wife and I met with several companies to obtain quotes for a vinyl siding job on our home. The clapboards had areas that had rotted, and the curb appeal of our home was not up to the standards of our neighborhood. After meeting with 3 or 4 different companies, we were completely unnerved and ready to throw in the towel on this Home Improvement Job. Each company that came out to provide us with a quote, would start with a price that was far above the actual costs of siding a home. We would say no thank you and miraculously, they would be able to lower the price by thousands of dollars, but only if we would sign a contract right then and there. In doing this song and dance, these companies wasted far too much of our valuable family time and put undue pressure on us to decide at that very moment. As anyone who has ever done this type of job knows, it is a large investment that you are making, and the decision should not be rushed or made prior to weighing the pros and cons. We were at our wit’s end and seriously considered putting off the job until the Spring. My wife came home one day and told me about a local home improvement company right in our backyard. She had seen an article that celebrated Women in Construction. The article highlighted that this company was woman-owned which my wife loved since she is in trade school to obtain her HIC in carpentry. She had looked at their website and asked me to make an appointment for one last quote and if this one went as all the others had, we would not think about it again till next year. With low expectations, my wife and I met with a salesman from Coastal Windows & Exteriors. He was polite and professional and extremely knowledgeable. He had the type of personality where it feels like you have known this person for years despite having just met them. He took pictures and measurements of our home, showed us samples of all the materials, and explained everything we asked thoroughly. He showed us a rendering of what our home would look like with the colors/materials we had chosen. He was able to do this by uploading the pictures he had taken of our home to an app on his iPad. We thought that was outstanding. Why every home improvement company does not do this is beyond me! He was able to do all this without wasting hours of our family time and he was not at all pushy. My wife and I both find pushy sales tactics to be a turn-off. He provided us with the quote and told us that the quote was good for a year. He suggested that we take our time and call him if we had any questions that had not been answered or if we thought of something else that had not been covered. The quote was substantially cheaper than the competition’s and we did not have to put a single penny down. The full price of the job was to be paid after its completion and only if we were satisfied with the completed job. I can tell you, having met with a myriad of home improvement companies over the last 3 years, no other company does this! We felt very secure in our decision to use Coastal Exteriors for our job. When the installation began, we were impressed with the work ethic of this crew. They arrived promptly at 8 am daily and were still there working when I would get home from my office in the evenings, leaving most nights at about 6 pm. The crew was friendly, tidy, and professional. One of the owners even walked the property with me, on more than one occasion, as we discussed the best scenarios to deal with certain aspects of the job. We felt entirely comfortable throughout the whole process. We had a horrible experience in the past, (with a certain home improvement company that will remain nameless), so this was very important to us. The crew completed the job in less than the allotted timeline and the owner came and walked the property with me again to make sure that we were entirely satisfied with the job. We will recommend this company to everyone we can in the future. From the friendly and knowledgeable sales staff to the talented and driven installation crew and everyone in between, Coastal Windows & Exteriors is a Top-Notch Home Improvement Company. As a professional speaker, Bob Hooey once said, “If you are not taking care of your customer, your competitor will.” My one regret is that my wife and I did not discover them soon enough to have done my entire window job through Coastal Windows & Exteriors as well. I can honestly say that I will be using this company for more home improvements in the future. Thank you Coastal for understanding and living the principle that the best advertising is done by a satisfied customer! Appreciatively, Your Neighbors, The Kwiateks

Can’t say enough about Coastal Windows and Exteriors from Jim Faro assisting with quote and financing, the amazing installation crew and Dave overseeing our project. We couldn’t be happier!

On June 27, 2018 my wife and I signed a contract to purchase and have 12 windows and one storm door installed in our house located at 3 Partridge Lane Dover, NH. The interaction with the sales person was pleasant and he did a great job selling the product. My wife and I were impressed with the presentation and decided to make the big decision to spend $14,400 of our hard-earned money towards the improvement of our home in the form of the aforementioned windows and door. The windows and door were installed on Thursday October 4, 2019 and Friday October 5, 2019. My wife presented me with immediate concerns during the install process, which included her over hearing the foreman teaching his crew how to properly perform the install. After the install was completed we found numerous metal shards throughout the residence, which were nowhere near the windows. As it says in the “Cleanup” section of the contract “At Coastal Windows & Exteriors, cleanup is important. We will dispose of all product/project debris.” We addressed the issue with employees at the company and were never given a satisfactory response. My young child and dogs could have easily been injured by the metal shards, if my wife and I had not found them first. However, we were able to overlook these issues as we understand that no home improvement project can be done perfectly. Our confidence remained high even after the install. My wife presented a few issues to the company, which were addressed in a timely manner. Minor cosmetic details were fixed immediately the week after install. However, my wife continued to find poor workmanship on various windows throughout the house. I was more lenient of the issues, but my wife persisted that we paid a lot of money for the windows and installation, therefore we should make sure the install was done correctly. She was and still is very upset with the caulking and various gouges in the trim around most of the windows. Another gentleman (I believe he was the original foreman) came back out to the residence to fix the caulking, but told us it would do more harm than good to fix the caulking at that point. My wife broke down in tears and was made to feel like a crazy person. The gentleman told us that his boss told him he was not sure what else he could possibly fix and gave off an obvious annoyed attitude towards both my wife and I. I told the gentleman that we were all set as I just wanted to put the whole saga behind us at that point. I told my wife any cosmetic issues I would just fix myself. The problems only got worse from that point forward and that is when all return communication from the company ceased. At the time of install I noticed that the locking mechanism on the octagon window in the upstairs bathroom was significantly scratched up. We were told that another locking mechanism would be ordered and installed promptly, which we never heard back about and obviously never happened. Then on the night of October 25, 2019, my wife and I heard a large crack while we were watching TV. We were not sure what it was and could not find the source of the noise. The next morning we found that the left side of our new garden window (facing towards it from inside the residence) had a huge crack in the glass. We called the next morning (see call log below) to report it. We did not hear back about getting the window replaced and installed until May 1, 2019 despite 20 phone calls from either myself or my wife made to the company without an answer or return call. During that time while my wife and I were patiently waiting for the garden window and locking mechanism to be replaced, we noticed numerous issues with the install. First a number of windows were found to be letting cold air in during the winter months. We tried to report this many times, but our phone calls and concerns were only ever addressed by whoever happened to answer the phone and not someone that could actually solve our issue. We left voicemails and were told over and over again that someone would return our call. Our calls were not returned until the scheduler called on May 1, 2019 to schedule the install of our replacement window. The window was scheduled to be replaced on May 6, 2019. I was planning on bringing up my other issues with the original install when the installer arrived, so that I could finally speak with someone that could possibly help us. Unfortunately, the installer arrived with the wrong window. The right side (facing towards the window from the inside) was ordered and not the left. He seemed very annoyed at the error and even had the audacity to ask me in an accusing tone which side I had told your company was broken. He then left and told me that he would order the correct window immediately and would keep me informed on the status. He never gave me a moment to address other issues before leaving. We never heard back from your company again. We have placed 8 phone calls since then and once again have never once been able to speak to anyone that can assist us with our issues. During my last five phone calls is when I became particularly annoyed, as I was repeatedly told that someone would call me back, and never did. I have requested to speak the owner on numerous occasions, but have yet to speak with him once. I called on three consecutive days this past week and each time I was told that someone would call me back. In between each phone call, I provided plenty of time for the company to do the right thing and call me back, which never happened. I called for the last time August 29th and was told that my window was delivered to my residence. I was confused as no window was left at my residence. Also was the plan for me to install the window myself? The lady on the phone again said she would call me back after investigating. I did not anticipate a return phone call, but she did actually return my call about an hour later. She informed that someone would be in contact with me this upcoming week to schedule the install. At this point, I have no reason to believe this will actually happen. My belief that the workmanship was poor was finally confirmed by an independent contractor who assessed the install and deemed it to be poor, especially noting the poor caulking. I took his word for it, but still waited patiently on my window to be replaced and put faith in the good reputation of the company. Unfortunately, I was wrong. I recently had my shower replaced in the upstairs bathroom. In order to replace the shower, the installer had to remove some of the window trim from the upstairs octagon window. After he removed the trim, I noticed there was no insulation under the trim and I could see straight through to the outside. My suspicion is that would be the case with numerous other windows throughout my house and is the reason why we feel cold air around the trim of those windows. I am now under the impression that we are being avoided so that the one year labor workmanship warranty period will pass and your company will no longer be liable for any installation issues. The only reason I know about the warranty is from the website (see screenshots below). I was never given any warranty paperwork for the labor or for the windows themselves. The only paperwork I ever received are the yellow copies from our original contract. Also I was never given the opportunity to complete a “certificate of completion in a form satisfactory to Contractor attesting to completion of the work” as stated in our signed contract. A demand letter was sent to the company Friday August 30 2019 with a deadline given of Friday September 13, 2019 to provide written confirmation that my demands would be met. The deadline passed without follow up.

Love the look of cedar shake impressions. Looks like real shakes!

We had a project that needed to be done due to a fire in our home. We had multiple estimates but decided to go with Coastal Windows & Exteriors due to their great customer service reviews. The process went smooth, however we did run into a couple of hiccups that delayed the materials being ordered. Coastal Windows kept us informed through the entire process. Upon job completion we were satisfied beyond expectations and would recommend Coastal Windows for future projects.

Coastal Windows kept me informed of the process and the workers were quick and efficient. Clean up was great. I did find a few nails in grass but that's to be expected. They can't get all the hundreds of those pesky nails. Good job overall!!

Quoted price for siding was to have included 20% discount which I do not believe I was given by salesman who I believe was independent. The siding installers were also independent and not Coastal employees. A large window had siding installed around it with rotted wood left all around the window and not replaced as they said they would do. Another contractor discovered this months later, took out the window, replaced the wood, bought more siding and installed it. This cost me an additional $3,000. As well the Coastal contracted workers left many, many nails in my driveway and my neighbors’ driveways and a hallway window was installed without safety glass which my town inspector insisted upon during a separate job inspection. Coastal argued with me about this but finally relented. They also NEVER procured a building permit until the second unrelated contractor was on site even though I had asked for one several times during siding installation. I also complained directly to owner about the nails but never received a response. The absence of a building permit allowed Coastal to get away with this substandard work, that the owner knew this and deliberately neglected the work permit. He even stated one day someone was ON HIS WAY OVER TO MY HOUSE to put the permit in my window but never showed up. This was a deliberate lie to put me off. I will NEVER use Coastal again. Do I love my siding? Yes, I do but the trouble i went through and the too-high cost were almost not worth it.

Ordered material in July. Work started in September was not completed until April. Had to get the owner involved to get the work completed.

This was our first time undertaking a home improvement project of this size and scope but the Coastal Team worked with us as we moved forward. The project went along as expected with a few delays due to shortages of project materials. The Install Team showed up everyday on time and worked very hard long days and were extremely accommodating . Upon completion the final product result looked good and overall we think we are satisfied. The Window Team was excellent and did their thing in a quick efficient manner. We were extremely dissatisfied with their daily and end of project clean up efforts. We mentioned this multiple times but in the end there many..........sharp pieces of wood, nails and metal shavings left in the flower beds, window wells and lawn. A week and half after the project was completed we are still picking up sharp pieces of wood, nails/metal shavings and have found some issues with numerous seams/joints that were missed in the fist walk around that need to be rectified before everything is settled.

We are very please with all the windows.

Installers were on time, efficient, polite & friendly. An outstanding & professional job was performed. I would highly recommend Coastal Windows & their installers.

We were pleased from the first phone contact with Dave A.  Prompt, professional, reliable service from beginning to end.  The rep, Jon M., clearly explained the pros & cons of our options while answering all our questions.  Mike and Dave the installers are experts and got right to work.They did not just install new product, but showed us some rotting wood which they replaced.  Great job!

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We're over two months into our 8 days of work, and our experience has been pretty frustrating. We went with them because the sales process went smoothly and they were attentive and answered all of our questions, I have nothing positive to say about the project once it began. Both the workmanship and customer service have been way off par. Throughout the project, there has been very little communication with Coastal, no show subcontractors, and shoddy workmanship. The only indication we've gotten that they consider things "done" is when they charge our account our authorization or telling us. During the initial siding removal and installation, the contractors were leaving cigarette butts and Monster energy drink can everywhere and letting scraps of foam and house wrap blow down the street and into neighbors yard. When they were done, cleanup was non existent, and I'm still pulling scraps of shingles out of my bushes and nails out off of my sidewalk and lawn. We asked the subcontractor about this when he came back, and he just shrugged and said he thought his guys took care of it. The installation itself is really questionable. They day after they were "done" siding was literally falling off the house. Falling. Off. House. The subcontractor blamed Coastal for ordering the wrong material or something, which isn't exactly what I want to hear on something I just paid $30k for. They "fixed" this by nailing directly through the front of the siding, which seems a little questionable. The aluminum fascia wrap was very wavy and misaligned in places, and they "fixed" this my nailing directly through it again, leaving it dented and worse than it was before. The trim work can just be generally described as sloppy and not something I would expect from a "professional" installer, or what was explained to us in the sales process. In one area, they wrapped in the wrong color aluminum, and instead of rewrapping they just painted it, which sort of defeats the purpose of this "no maintenance" project. Despite this being their mistake, they basically said we had to live with it. We did a walkthrough with the sales guy to point about issues, and were told someone would be out to fix them, and we would NOT be charged until the work was complete. Two days later, I log in to see that we've been charge $24k and no additional work had been completed. This is in clear violation of the contract . I don't think they did this maliciously per se. I really think it was just because they are incredibly disorganized and the people at the office have no idea what's going with their projects. It doesn't make this any less fraudulent, though. Trying to get a call back during all of this was like pulling teeth. The subcontractor just said he was done and blamed Coastal, and messages left of Coastal went unanswered. During all of this we still had a pile of materials and porta potty sitting in front of our house for two months. We finally got someone out this week to look at the remaining things we weren't happy about and had pointed out two months ago, and he said they would get it on the schedule to get fixed, but we haven't been given anything firm. Given then they've charged us for the work already (again, without our signoff), I'm really skeptical that they're going to move on this and make it right without further action. I'll be sure to update this when the do, though. My first advice is to stay away from Coastal, but if you do go with them, avoid financing so that you're in control of when you hand over that check. It would have saved us a lot of grief.

From start to finish this was a painless project thanks to this company. Our salesman was well prepared and professional, he offered their licenses and insurance info without being asked, and provided references from third parties. He took the time to listen to what we needed/wanted done before trying to sell us anything. The entire time was not spent trying to sell other projects in addition to what we needed to have done; he explained our options and the cost of each, and did not try to steer us into a higher priced option. The installer came out to do the detailed measurements within a month like promised. When it came time for the actual installation the crew arrived on time and went right to work, they did actually did a better job installing the replacement than the builder who installed the original did. They left our sun room immaculate, no debris, no excess caulking outside the joints, no gaps, and no potential leaks. Truly great craftsmanship! The installation of the trim around the windows was just as flawless, no trace of them having been in our beds, no damage to the plants, mulch was even put back as it was. The only difference was beautiful new trim with sealed joints, they do good quality work.

On time, a professional job!!

Installer was on time and very professional. Did a great job!

Awesome job! Talented team. Very efficient. Explanations of work provided while work was being done.

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Pros: Communication with Coastal was great throughout the process. John was always responsive to emails and phone calls. The subcontractor Igor was also a pleasure to deal with and did an excellent job addressing all our concerns, and completing the job to our satisfaction. The house looks great. Cons: Now that we see the product and the time it took to install we do feel that the price was way too high for the work performed. Also, we found nails and screws in our driveway and back patio when the job was finished, even though the company did try to clean up before they left. Had we not really looked we could be dealing with punctured tires and/or injured feet. The yard itself is full of small bits of siding (though I'm not sure anything can be done to prevent that).

Knowledgeable, polite, did work as advertised, cleaned up. Can't say enough about the crew. Job well done.