VINCENT CONTRACTING INC

I called him with a urgent problem. He never called back. I called again, and got him. He promised to come look at the job, and he never showed up or called me back.

ALTHOUGH CHARLIE GENERALLY SEEMED LIKE A NICE PERSON, MY EXPERIENCE WAS NOT GREAT. HE WAS OVER AN HOUR LATE FOR OUR APPOINTMENT, AND ONLY SHOWED UP AFTER I CALLED HIM ON HIS MOBILE PHONE. HE SEEMED VERY HESITANT, AND WAS UNABLE TO PROVIDE ME WITH ANY SENSE OF WHAT ANY OF THE REPAIRS I WAS INQUIRING ABOUT WOULD COST. HE REPEATEDLY SAID THINGS LIKE, "I JUST DON'T KNOW. ONCE YOU START MOVING THINGS AROUND, THERE'S NO TELLING WHAT MIGHT HAPPEN. IT COULD BE FINE, OR IT MIGHT NOT". SO I WOULD ASK WHAT HE THOUGHT WOULD BE ENTAILED IF THINGS WERE FINE OR IF THEY WERE NOT. I WAS REALLY ANXIOUS FOR ANY GUIDANCE ABOUT ANY OF THE ISSUES I WAS CONCERNED ABOUT, AND WE WERE ON A TIGHT INSPECTION TIMELINE. CHARLIE WAS UNABLE OR UNWILLING TO PROVIDE ANY HELP. HE CONTINUALLY MADE VAGUE, AND NONCOMMITTAL STATEMENTS. HE SEEMED DISTRACTED, AND ULTIMATELY JUST SAID HE REALLY NEEDED TO GO, BUT HE'D GET BACK TO ME WITH AN ESTIMATE. NEEDLESS TO SAY, HE NEVER DID.

CHARLIE KEPT ME INFORMED OF THE PROGRESS OF THE JOB, AND WAS VERY PROFESSIONAL. MY NEIGHBORS COMMENTED ON HOW CONSIDERATE AND NEAT THE WHOLE CREW WAS. HE HAD A COMPETITIVE PRICE AND COMPLETED THE WORK ON TIME. I WOULD HIGHLY RECOMMEND VINCENT.

CHARLIE VINCENT WAS PROMPT TO RETURN CALL FOR ESTIMATE AND VERY PROFESSIONAL AND HELPFUL IN HIS ESTIMATE. HE INSISTED ON EXAMINING THE ROOF BEFORE GIVING ESTIMATE (MANY OTHER LOCAL ROOFERS DID NOT). CHARLIE AND A CREW OF THREE DID THE JOB IN SIX WORK DAYS AND WAS ALWAYS ON TIME AND WORKED THROUGH THE DAY. HE ARRANGED FOR DELIVERY OF THE SHINGLES AND DEMPSEY DUMPSTER AND LEFT NO TRASH BEHIND WHEN DONE. ALL IN ALL HE DID A SUPERB JOB AND SEEMED TO BE A VERY NICE GUY. HE ALSO DID THE CARPENTRY WORK IN REPAIRING SOME DAMAGED SIDING AND PANELING.

MR. VINCENT RETURNED MY CALL PROMPTLY AND ALSO WAS PROMPT IN COMING TO GIVE AN ESTIMATE. HE KEPT TO HIS PROJECTED START DATE FOR THE JOB, DESPITE A LOT OF RAIN. THE JOB WAS COMPLETED QUICKLY AND EFFICIENTLY, AND THE QUALITY OF WORK WAS VERY GOOD. HE EVEN CAME IN SLIGHTLY UNDER BUDGET.

I CALLED VINCENT CONTRACTING. THEY RETURNED MY CALL THREE DAYS LATER. HE SET UP AN APPOINTMENT, BUT NEVER SHOWED UP AND I NEVER HEARD FROM HIM AGAIN.

CHARLIE VINCENT WAS VERY PROFESSIONAL. GAVE US A DETAILED WRITTEN QUOTE. HIS TEAM SHOWED UP ON TIME FOR THE JOB, AND CLEANED UP AFTER THEMSELVES.

I CALLED VINCENT ON 1/11/05 TO ASK FOR HELP WITH AN URGENT LEAK. I LEFT A MESSAGE FOR CHARLIE. NO ONE CALLED ME BACK.

I TOOK OFF WORK TO GET THE ESTIMATE. HE CAME WITHOUT A LADDER FOR THE ESTIMATE ON OUR ROOF. HE COULD NOT GIVE US THE ESTIMATE, BECAUSE HE COULD NOT GET UP ON THE ROOF AND NEVER RETURNED OUR CALLS.

NO RETURN CALL AFTER 2 WEEKS. THERE SEEMS TO BE A LOT OF THAT GOING ON.

THE PRICE, QUALITY, AND PROFESSIONALISM WAS THE BEST AROUND. I HAD 5 COMPANIES ESTIMATE THE WORK TO BE DONE. 3 OF THEM WERE WITH ANGIES. VINCENT WAS THE BEST OF THEM ALL. MY BROTHER WAS A ROOFER AND HE WATCHED AS THEY PERFORMED THE WORK, HE WAS VERY HAPPY WITH THE WAY THEY PERFORMED.

I WAS VERY FRUSTRATED AND DISAPPOINTED. THIS WAS MY FIRST EXPERIENCE TRYING TO GET WORK DONE USING A COMPANY FROM ANGIE'S LIST. I CHOSE THIS COMPANY BECAUSE THEY HAD SUCH GLOWING REPORTS FOR WORK THEY DID.

CHARLIE WAS PLEASANT AND VERY PROFESSIONAL DURING THE ORIGINAL ESTIMATE PROCESS. HE LISTENED TO MY CONCERNS AND ENGAGED IN THE PROBLEM. HIS CREW WORKED EFFICIENTLY. THEY DID LEAVE SOME BAGS OF DEBRIS, BUT WHEN I CALLED CHARLIE HE CAME OVER THE NEXT DAY TO REMOVE THE PLASTIC BAGS. CHARLIE IS A PLEASURE TO WORK WITH. I DEFINITELY WOULD USE HIM AGAIN.

THEY HAVE BEEN COMPLETELY NON-RESPONSIVE.

THE INITIAL ESTIMATE WAS $5100. THE INCREASED COST WAS DUE TO AN UNANTICIPATED THIRD LAYER OF ROOFING WHICH NECESSITATED HIRE OF A DUMPSTER, AND MORE EXTENSIVE DAMAGE THAN INITIALLY APPARENT. WORKERS INFORMED ME OF THEIR FINDINGS AS THEY BECAME AWARE, AND EXPLAINED THE ADDITIONAL REPAIRS. I WAS NOT PARTICULARLY SURPRISED, EXCEPT TO LEARN THAT ANY EARLIER REPAIRS HAD BEEN ATTEMPTED AT ALL (THE BUILDING IS THOUGHT TO BE ABOUT 60+ YEARS OLD). WORK WAS PERFORMED PROMPTLY AND ON SCHEDULE. THE AREA WAS CLEANED DAY TO DAY AND ON COMPLETION. REPAIRS LOOK GOOD (IT'S JUST A SHED, BUT MUCH BETTER THAN BEFORE).

HE CAME, DID MEASUREMENTS, THEN NEVER CALLED OR RETURNED MY CALLS. I EVEN SAID TO PLEASE JUST LET ME KNOW IF YOU DO NOT HAVE TIME TO DO MY JOB SO I COULD MOVE ON AND HE STILL DIDN'T CALL BACK.

OUT OF THE DOZEN OR SO COMPANIES I CALLED, THIS WAS ONE OF THREE TO CALL ME BACK AND THE ONLY ONE WILLING TO PROVIDE AN ESTIMATE. THEIR RESPONSE DEFINITELY MAKES THEM THE FRONT RUNNER FOR THE WORK.

IT WAS GREAT THAT I WAS CALLED BACK WITHIN 15 HOURS, BUT THEY DO NOT DO WORK ON SLATE ROOFS, SO WE COULDN'T CONSIDER THEM FOR THE JOB.

CHARLIE AND IS CREW ARE ABSOLUTELY TERRIFIC, VERY PROFESSIONAL, AND GREAT SERVICE AND CLEAN-UP. ALSO, I HAD FOUR OTHER ESTIMATES FOR A VERY STEEP ROOF; CHARLIE WAS THE BEST PRICE AND WAS ABLE TO SCHEDULE THE JOB VERY QUICKLY FOR ME.

HE WAS VERY NICE ON THE PHONE, AND WAS ON TIME FOR THE ESTIMATE APPOINTMENT. HE GAVE US SOME GOOD INFORMATION ABOUT VARIOUS OPTIONS. ESTIMATE CAME IN LOWEST OF THE FOUR WE GOT. WE WENT WITH ANOTHER CONTRACTOR ONLY BECAUSE THAT CONTRACTOR HAD JUST FINISHED A JOB FOR SOMEONE WE KNOW, WHO IS VERY FUSSY, AND WHO WAS VERY PLEASED WITH THE WORK DONE. CHARLIE GAVE US A COUPLE OF ADDRESSES TO DRIVE BY TO SEE EXAMPLES OF THE DIFFERENT TYPES OF SHINGLES WE COULD CHOOSE FROM -- A NICE TOUCH THAT DID HELP US DECIDE.

CHARLIE AND HIS CREW ARE VERY PROFESSIONAL. THEY GOT THE JOB DONE APPROXIMATELY WHEN HE SAID THEY WOULD AND IN A REASONABLE TIME FRAME. CHARLIE'S ESTIMATE FOR HAVING THE ENTIRE ROOF REPLACED (WHICH WE DECIDED WE DIDN'T NEED TO DO YET) WAS VERY COMPETITIVE. THERE WAS SOME ADDITIONAL COST BECAUSE THEY UNEXPECTEDLY HAD TO REMOVE SOME INSULATION, WHICH TOOK QUITE A BIT OF EXTRA TIME, BUT THE CHARGES WERE VERY REASONABLE. THE GUTTERS LOOK AND WORK GREAT, AND THE FLAT ROOF IS A HUGE IMPROVEMENT OVER THE PREVIOUS JOB THAT WAS DONE.

RESPONSIVENESS AND PROFESSIONALISM SEEMS TO BE LACKING IN THIS BUSINESS. SAD!

CHARLIE WAS PATIENT AND PROFESSIONAL. HAD LONG DELAY DUE TO WET SUMMER, BUT ONCE HE STARTED, THE JOB WENT QUICKLY. ABSOLUTELY RECOMMEND HIM.

GOOD TO WORK WITH, REASONABLE PRICES, QUALITY OF THE WORK SEEMS TO BE VERY GOOD. THE JOB TOOK LONGER THAN ESTIMATED. I WOULD RECOMMEND THIS COMPANY TO OTHERS. THE COMPANY OWNER IS ON THE JOB, IS ACCESSIBLE AND RESPONSIVE.

EVERYTHING WAS PERFECT, VERY PLEASED.