JIMMY BURGOFF MOVING

"Please enter what you would like the response to look like:It's a waste of time defending against crazy, so I'll be concise as to my response. 1) She scratched her own floor by impatiently dragging her stove and fridge across her floor. We pointed this out to her at that time. It took her 7 weeks to complain without first contacting me about it, before her rather thorough social media blitz. 2) She claimed to have been blinded by dust, moving sheet rock prior to our arrival, not an eye infection, as she has here written here . She was in fact, so blinded, that we watched her drive away on her own to an emergency Doctors appt. to look at her eye. Then returned about 30 minutes later. 3) What else were we to do but use our cell phones while being told to sit and wait for her return, so she could then resume micro-managing us for moving mostly boxes. At her request, we did not finish the move because she was not at all prepared for us. This was after two previous appointments that she cancelled within less than a 24 hr. notice. I did not even charge her for wasting our time and my money. In hindsight, I was too kind, and against my better judgement, still followed through with our 3rd appointment, of which, once again, after our arrival she wanted to postpone. Our first appt. was on New Years Eve at 9:00am. So we had no work that morning where we certainly had opportunities. In hindsight, this young woman obviously has a persecution complex, and seems prone to hypochondria. She told me that because she is a young Chinese woman, "all male contractors attempt to take advantage of her". She has three different social media persona ([Member Name Removed] and [Member Name Removed] K.), all of which post one star negative reviews based on some personal slight. She also has a FB page dedicated to off-road "mudding" in her Prius! Her accusations are so far out of line as compared to all my other reviews that I hope you will not take her story seriously. I don't believe she's a scam artist, just in need of mental help. Respectfully, Jimmy Burgoff"

"[Member Name Removed], Thank you for your kind words. I know you had a previous bad experience.. My industry has earned a bad reputation. Being a very small business (since 1978) I can attest to seeing and hearing of some unsavory business practices. Nevertheless, I can exhibit quality control, plus (a novelty!) we actually have years of hands-on experience and know what we are doing ( a rarity in too many industries). Thanks once again. Most folks tell me they are going to write a review or two, but never get around to it. Ya' done good Kiddo!"

"There is some disconnect here. We did not move this person !. I have two large moving trucks only. I do not have a small moving van. I have never owned a tractor trailer type vehicles either."

"Thank you - we are always proud to help out such a venerable institution as [Member Information Removed] We've been moving pianos for the music department for 18 years."

"Thank you for the positive feedback!"

"Thank you for your kind words. Jimmy Burgoff"

"Thank you for the kind words. Jimmy Burgoff"

"Yes [Member Name Removed], you've had a few challenging objects to move over the years. Thank you very much for recommending the family that became your next door neighbor. A positive recommendation like that to a new neighbor shows your confidence in me and my crew. I thank you very much for that. Jimmy Burgoff"

"You'd think that I would be happy with reviews that gave me a mixture of A's and B's, but I am not. All of my other reviews are all A's, no B's. I operate a very small business that bears my name, quality and accountability are paramount. Firstly, this was submitted recently for a job that was done 31/2 years ago. I sent two movers, not four. I never hire workers who don't know what they are doing (that can get very expensive, very quickly). The work was done two weeks before the reviewer claims it was done. We also moved a piano for this person just one year ago as well. Maybe he has me confused with different moving company. This has happened before over the last 38 years, where people swear I moved them (or another family member) on such n' such a date, and my logs show that we were nowhere near that job on that day, nor at that time. After three and a half years have gone by, I can understand not being able to accurately recollect. Respectfully Submitted, Jimmy Burgoff [email protected] www.furniture-pianomovers.com (413)256-6800(iPhone)"

"We always try our best to be helpful and professional. Thank you."

"My prices are right in the middle of other local moving companies. I can't afford to be the cheapest. Plus, in this line of work, you definitely get what you pay for. I retain the same helpers for years. That in and of itself is a good sign as to quality of work."

"The flat rate for this job included all insurances (always does). There are no surprises coming from me when the task is completed. If you get a price quote from a 1(800) piano mover, the price is almost always lower than mine. With me, you're getting exclusive service for the particular job. We work by appointment ( not arrival sometime between (9:00am and 4:00pm). We are moving your piano only. You are not part of a route with several pianos on board. So inevitably we are traveling one way empty. Still, most of our total workload is the moving of pianos. My net is certainly cast the widest in this specialized field."