B M Norris Enterprises

"I would like to respond to this review. (Member name removed) hired us in April of 2013.We did an initial cleanup of the yard and trimmed some shrubs around the end of May.After my crew left,she called and asked me about the removal of some old pieces of wood and scrap metal.I remembered seeing this stuff in her yard( I was not asked to do it at that time) when I gave her the initial quote and remembered it being a small amount.I explained that we don't typically haul junk away but we could do it when we have a slow or rainy day.I also told her I couldn't give her an exact time but probably in the next month or so and she said that was fine.She called a couple times over the next month and I gave her the same response and politely reminded her that that is not a typical job for us but we'll do it when we can. Then came her email in July,which I found to be rude, condescending and, interrogating in nature.The actual email is very different than she explains.She didn't call me any mean names or anything,but definitely far less than cordial.I then replied that I didn't appreciated being talked to like that and told her to just find someone else to take care of her lawn maintenance and enjoy the summer.I did not use the word "fire" at all.Yes, the two comments meant the same thing,but how the message is worded has a very different impact. In addition to that,she also says that she had been asking me to do the job for 4 months.That would bring us back to March.In March of 2013 we had 26 inches of snow and had not gone back to work yet,and I had not gotten her request through Home Advisor till April.She didn't ask me about this other "job"(as she calls it)till the end of May.So her rant about asking me for four months is grossly exaggerated. I felt the need to set the record straight which is reason for my response.But, I have no hard feelings against this customer and wish (Member name removed) a successful future."