Mr. Handyman of Greater Newton

"We are always disappointed when one of our customers does not have an excellent experience with Mr Handyman and have worked hard to satisfy this customer. We initially explained that we would not be able to provide an onsite estimate within the tight timeline they requested, but would be happy to provide a BALLPARK estimate based upon photos, as they were very eager to get the work done quickly. Our technician arrived promptly as scheduled,took measurements, discussed what how he would proceed with he customer and made stock list. He then proceeded to Home Depot, as they were the closest store where we could obtain plywood and other necessary materials Local hardware stores in Brookline do not sell lumber. Our technician needed to make numerous trips up and down the stairs as the work was in a bedroom and required the use of a table saw, mitre saw and router. Had he even been able to bring that equipment up to the top floor, safely and without causing damage in the home, he certainly would have filled the house sawdust. The work did run a bit longer than the ball park estimate for several reasons including travel delays, delays at the register and moving material up and down the stairs, (we were unaware that the work was to be done on the top floor when they provided photos), and yes we did need to make a return trip to address some issues, which we did promptly and without question, as we guaranty our work. In the end the difference between our ball park estimate based upon photos, and the actual time on site was two hours. As an act of good faith we reduced our invoice by one of the two hours to make up for the unanticipated travel delays and did not ask for payment until we had corrected the problem. For over 10 years, we have strived to deliver excellence every day. We take great pride in the A rating we maintain with Angie's List and equally high ratings with other similar services, and look forward to continuing to serve our local community."