SEARS

I don't know the name of the doctor. I think she is an Asian woman and her name may by Dr. Nguyn. I followed her from another location which got me started going to Sears. I am loving my glasses. In fact, last night people were complimenting me on my glasses. They are helping train me to use my new glasses. They are great. My doctor recommended them. No more bifocals for me and they are very stylish. Apart from one bad occurrence -- I think I talked to the doctor's office manager and that person is not there any more -- it has been really good. The rest of them go above and beyond. I get my contacts there now.   

I have not heard back from them and I really am a little p*ssed off. They sent a person out, she took all of the specifications, supposedly, of what I wanted. We were very clear and we went over exactly which direction the door would open, you know, kind of important. The came and the installers did a great job. They took out the rotten wood that was there, that part I can't complain about. But they put the door on backwards. And then, they will not respond. I have called their manager and I have called    everyone on that group, over and over again. They are not getting back to me and they are not fixing it. And, they didn't put a latch on the screen part of the door so it won't close. I am going to have to pay somebody else to come put the latch on. I can't see having to pay somebody additionally after I paid them $6,000 to put a fre*king door on my house and they put it on backwards. I am so done with them and am very frustrated. I mean they did the job; at least they didn't leave with no door. The price was a lot of cash. Since then I have heard online places that have much lower prices. And, I wouldn't have minded because Sears is a big name. But that is what it turned out to be, just a name. I got suckered in. The quality of the door is great, the work, not so much. They showed up right on time. The installers were very professional. They went by what they were given by the folks that sent them out. The woman actually said to me she put it wrong on the form. I have two more door in the house that need to be done, but I am not going to play. I need professionals.