McDonald Heating, A/C and Plumbing Inc.

I’m a deaf working professional who needed my gas furnace and AC coil replaced. I reached out to McDonalds heating and cooling. They sent out a guy named Chris C to do an estimate. He told me that they could install a high efficiency gas furnace and a return intake duct. Chris advised me to apply for a mass save HEAT loan. Which was a tedious process including getting HOA approval and a bank to do the loan. Then they let me know the project manager Barry had to come and look at the job. I explained that I had a very important meeting to attend and I would be using PTO from work to make the appointment happen. They promised me they would be on time and it would work out fine. I took three hours off from work only to find out Barry was an hour late and didn’t respond to my texts asking where he was. Then when Barry showed up his guys told me they didn’t need me to be present. So I wasted three hours of valuable PTO time for nothing. My PTO is earned not given to me. Lastly, they said they couldn’t do the install and I have to do a lesser model and financing would cost me $9,000 dollars more than the original proposal. This was AFTER they said they could do it. They jerked me around with empty promises and tried to get me to do a more expensive package. They are unprofessional, dishonest and completely wasted my time and money. I would stay away from them and use another company instead. This is my first review ever because their services were so inappropriate and I don’t want anyone else to experience what I did.

McDonald’s sells a Service Agreement for $140.00 that is states it will provide priority service to purchasers of the agreement. McDonald’s lied about processing a warranty claim on an HVAC system to cover the fact that they were not going to provide priority service. McDonald’s when pressured about lying about the warranty claim stated that they would not be able to make the “priority repair” for at least 2 months, leaving the “priority customer” without a functioning HVAC system during a heat wave for the entire summer. I believe that McDonald’s is taking advantage of senior citizens by selling a product that they do not intend to fulfill.