LAMBCO APPLIANCE SALES & SVC

My wife and I couldn't have been happier with the entire process. Mike, our sales representative at the Attleboro store, guided us in selecting our package and offered great advise. Our installation date was 9/3/21 and we were very anxious because there was a lot of moving parts due to delivery, take away of old appliances, and installation by a plumber & electrician who Mike recommended. We needn't have worried. Everything went like clock work. The delivery & installation and takeaway went as well as could be expected. Everyone was professional and friendly and clearly knew what they were doing. Thank you Lambco.

I hoped to support a local business rather than a big box store, but will not make that mistake again. I wish I could Lambco zero stars. They installed my new washing machine incorrectly, resulting in flooding of my basement the first time the washer was used, resulting in damage to many items throughout the basement. I am disabled and it was extremely difficult and painful for me to do any of the clean up. They were aware of this but unwilling to offer any assistance. They were also unable/unwilling to send a tech to hook up the washer correctly for days because their service man was working on the Cape. (Just ONE service man?!) Even then, they refused to give me a specific time, but wanted to give me a morning or afternoon WINDOW of time; Not acceptable given the circumstances of them being at fault, and considering all the damage done to my belongings and incredible amount of cleanup I had to deal with. You would think they would make at least a LITTLE effort to make things right. They told me ALL service people schedule windows of time and that I was being unreadonable expecting a specific appt time! Their fix when they DID come was to zip tie a longer drain hose to a faucet of a sink for the hose to drain into...making the faucet unusable for much else. During the INITIAL installation, the delivery boys (in no way were they technicians!) left debris in my driveway, asked me to move things while they stood by and watched. (I have no use of one of my hands) they left screws, tape, zip ties, etc strewn all over the floor, and took what seemed to be personal cell phone calls throughout the delivery. They spoke a language other than English throughout the delivery...to each other, on the phone, and laughing all the while. Very disrespectful. The office now won't answer calls about compensation for damages to a rug, a bed headboard and footboard, artwork, etc. from the flooding. They keep putting me on hold and don't come back to the phone or they hsng up!! I've never seen anything like this! My mother scheduled service with them shortly after this issue and her appt was cancelled because their service man quit without notice! Can't blame him! Please read reviews about L ambco appliance on the many sites and apps that have them...there are a LOT of unhappy customers of theirs out there! (Although the owner told me in sll his years of business he's never had such issues)...Online reviews say differently. Save yourself a lot of headaches...listen to the reviews and shop elsewhere.

I am glad that I went to this long-standing "Independent". I would definitely buy from them again, and will call them if an appliance needs repair.

The first time we had them come out was to diagnose the problem. We were told the heater duct assembly needed to be replaced. That cost us $75. A gentleman named John then informed us the part was back ordered all across the nation and it was going to cost $175. After searching for online I found it for $61 and above. The dryer were 12 for 37 days after I paid $100 for them to come and install the part I ordered. Day 37 the dryer ceased to heat and dry clothes. I called them to come out and install a new part I had ordered with the believe it was the parts issue not the labor. To my surprise the service man told my wife it was a loose wire that hadn't been attached correctly the last time. Unfortunately for us it was over 30 days and we would have to pay. i'll give him credit where credit is due he did reduce the bill to $59 instead of $99. Just blows my mind that the wire that caused our dryer to stop working wasn't reattached correctly by their service people and because of seven days we are out $60. The worst part for them is we need to purchase new appliances within the next year or so and had already purchased a refrigerator for a rental units we had lived in about a year and a half ago. So much for loyalty.