CLASSIC MAINTENANCE SERVICE

TODD'S CREW OF THREE MEN DID A FINE JOB, AT FIRST LOOK. LATER I SAW HARD-TO-REACH AREAS BEHIND THE TOILET UNTOUCHED, TUB & SHOWER WERE CLEANER, BUT NOT CLEANED, AND SOME WOODWORK NOT ADDRESSED. I EXPECTED A BILL FOR FOUR TO SIX HOURS OF WORK (AT $40.OO PER MAN PER HOUR) AND WOULD HAVE BEEN FAIRLY SATISFIED. I WAS BILLED FOR EIGHT HOURS. WHILE CONSIDERABLE CLEANING WAS DONE & MUSTY AIR CLEARED, I FIND I STILL HAVE PREP WORK TO DO BEFORE PAINTING, ALTHOUGH I'D BEEN TOLD SURFACES WOULD BE READY TO PAINT. PERHAPS IF TODD HAD PLACED A FOLLOW-UP CALL TO ME, COMMUNICATION COULD HAVE BEEN IMPROVED. ON THE DAY THEY CLEANED, I'D GLADLY HAVE REHIRED THEM. MY DISENCHANTMENT CAME AS I NOTICED MORE AND THEN RECEIVED A BILL FOR EIGHT HOURS. I KNOW IT WAS FILTHY, BUT WHAT EXACTLY DID THEY DO FOR ALL THAT TIME? WHY AM I STILL PREPPING WOODWORK & CLEANING TILE? TODD'S CREW CLEANED EXTENSIVELY; HOWEVER, I WASN'T EXPECTING TO BE BILLED FOR EIGHT HOURS. I HAVE THREE MORE ROOMS ON THE FIRST FLOOR FOR WHICH